Steve O Auto Sales

ON MARCH 11TH WE CHECKED IN THIS LITTLE DOG A POM CROSS? FOR WHAT OUR RECORDS INDICATED WAS A SHAVE AND TRIM UP THE TAIL .WHEN THE OWNERS CAME TO PICK UP THERE DOG THEY LET US KNOW THAT THE LAST TIME IT WAS AT BOW WOW IT HAD BEEN A BATH AND TIDY AND WE SOON DISCOVERED THAT GROOMING WAS NOT RECORDED IN OUR FILING SYSTEM.APPARENTLY? A GROOMER THAT WAS NO LONGER IN OUR EMPLOY HAD TOLD THEM ALL THE DANGERS OF SHAVING ITS COAT AND HAD CONVINCED THEM TO ONLY LIGHTLY TRIM THE DOG FROM THAT TIME FORWARD.THAT BEING SAID IN MY YEARS OF GROOMING I HAVE SEEN DOUBLE COATS THAT DO NOT FULLY GROW BACK WHEN SHAVED BUT THIS DOG IN PARTICULAR HAD BEEN SHAVED AND GREW BACK FULLY IN THE PAST.WHEN I EXPLAINED THE REASON WE DON T ALWAYS SHAVE DOUBLE COATS AND THE REASONING BEHIND MANY MANY CUSTOMERS THAT HAVE THEM SHAVED REPEATEDLY THE OWNER SAID SHE WAS GLAD THAT SHE COULD CONTINUE GETTING A SHAVE,HER AND HER HUSBAND LIKE IT SHORT? .THE FOLLOWING WEEK I TALKED ON THE PHONE I WAS TOLD? THE DOG WAS SORE AND WAS TAKEN TO THE VET.I FELT TERRIBLE THAT SOMETHING COULD OF HAPPENED IN MY SHOP TO INJURE THIS LITTLE DOG I PHONED THE VET WERE IT WAS TREATED AND SPOKE TO THE DR HE TOLD ME HE DIDN T SEE ANYTHING IN THE XRAY THAT COULD EXPLAIN ,HE THOUGHT PERHAPS A SOFT TISSUE INJURY BUT WASN T VERY HELPFUL AS TO WHAT COULD OF CAUSED THE INJURY.I ALSO TALKED WITH MY OWN VET AND INQUIRED IF A LITTLE DOG COULD BECOME SO SORE WITH THE GROOMING PROCESS.tHE WEEK AFTER WE GROOMED THE DOG THE OWNER ASKED IF WE RECORDED WHAT WAS GOING ON IN THE SHOP? WHICH I DON T BUT I HAVE NUMEROUS PEOPLE STAY WITH THERE PETS WHILE THEY ARE GROOMED FOR VARIOUS REASONS THAT SAT WE HAD TWO FAMILIES THAT STAYED.IN CLOSING THERE CERTAINLY WAS NO INTENTIONAL HARM TO THAT DOG OR ANY OTHER BUT I DO FEEL BAD ABOUT BEING SO TARDY IN MY RESPONSE AND MOSTLY BECAUSE A LITTLE DOG WAS POTENTIALY INJURED AT MY SALON.I WILL BE MORE THAN HAPPY TO HELP WITH THE VET BILL SOLEY BECAUSE MY OWN VET THOUGHT JUST SLIPPING IN THE TUB OR MISSTEPPING COULD POSSIBLE CAUSE A SOFT TISSUE INJURY.? IF THE OWNERS OF THIS WEE DOG WOULD LIKE TO CONTACT ME? I AM SURE WE CAN COME TO TERMS WITH THIS ISSUE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and would the the owner to contact me at *** anytime after 1:pm
Sincerely,
*** ***

ON MARCH 11TH WE CHECKED IN THIS LITTLE DOG A POM CROSS? FOR WHAT OUR RECORDS INDICATED WAS A SHAVE AND TRIM UP THE TAIL .WHEN THE OWNERS CAME TO PICK UP THERE DOG THEY LET US KNOW THAT THE LAST TIME IT WAS AT BOW WOW IT HAD BEEN A BATH AND TIDY AND WE SOON DISCOVERED THAT GROOMING WAS NOT
RECORDED IN OUR FILING SYSTEM.APPARENTLY? A GROOMER THAT WAS NO LONGER IN OUR EMPLOY HAD TOLD THEM ALL THE DANGERS OF SHAVING ITS COAT AND HAD CONVINCED THEM TO ONLY LIGHTLY TRIM THE DOG FROM THAT TIME FORWARD.THAT BEING SAID IN MY YEARS OF GROOMING I HAVE SEEN DOUBLE COATS THAT DO NOT FULLY GROW BACK WHEN SHAVED BUT THIS DOG IN PARTICULAR HAD BEEN SHAVED AND GREW BACK FULLY IN THE PAST.WHEN I EXPLAINED THE REASON WE DON T ALWAYS SHAVE DOUBLE COATS AND THE REASONING BEHIND MANY MANY CUSTOMERS THAT HAVE THEM SHAVED REPEATEDLY THE OWNER SAID SHE WAS GLAD THAT SHE COULD CONTINUE GETTING A SHAVE,HER AND HER HUSBAND LIKE IT SHORT? .THE FOLLOWING WEEK I TALKED ON THE PHONE I WAS TOLD? THE DOG WAS SORE AND WAS TAKEN TO THE VET.I FELT TERRIBLE THAT SOMETHING COULD OF HAPPENED IN MY SHOP TO INJURE THIS LITTLE DOG I PHONED THE VET WERE IT WAS TREATED AND SPOKE TO THE DR HE TOLD ME HE DIDN T SEE ANYTHING IN THE XRAY THAT COULD EXPLAIN ,HE THOUGHT PERHAPS A SOFT TISSUE INJURY BUT WASN T VERY HELPFUL AS TO WHAT COULD OF CAUSED THE INJURY.I ALSO TALKED WITH MY OWN VET AND INQUIRED IF A LITTLE DOG COULD BECOME SO SORE WITH THE GROOMING PROCESS.tHE WEEK AFTER WE GROOMED THE DOG THE OWNER ASKED IF WE RECORDED WHAT WAS GOING ON IN THE SHOP? WHICH I DON T BUT I HAVE NUMEROUS PEOPLE STAY WITH THERE PETS WHILE THEY ARE GROOMED FOR VARIOUS REASONS THAT SAT WE HAD TWO FAMILIES THAT STAYED.IN CLOSING THERE CERTAINLY WAS NO INTENTIONAL HARM TO THAT DOG OR ANY OTHER BUT I DO FEEL BAD ABOUT BEING SO TARDY IN MY RESPONSE AND MOSTLY BECAUSE A LITTLE DOG WAS POTENTIALY INJURED AT MY SALON.I WILL BE MORE THAN HAPPY TO HELP WITH THE VET BILL SOLEY BECAUSE MY OWN VET THOUGHT JUST SLIPPING IN THE TUB OR MISSTEPPING COULD POSSIBLE CAUSE A SOFT TISSUE INJURY.? IF THE OWNERS OF THIS WEE DOG WOULD LIKE TO CONTACT ME? I AM SURE WE CAN COME TO TERMS WITH THIS ISSUE