Stern Properties doesn't like to fix things and when they do have too the work is poorStern Properties also like to threaten rents with evictions in order to get out of fixing thing'sStern Properties is the worst properties manger I have ever rented formWe have live here years and you can see how bad the property is run downWere we live you almost $per month and the cops are here at least to times a weekWhen [redacted] doesn't get his way he try's to get you to move out
For a time I had *** *** and Stern Properties manage my rental house During this time I have to say Derek went above and beyond in every situation Not only does he deal with the customer well and tenants but has the knowledge regarding utilities as well as remodeling and repairsHe is able to handle virtually anything that will come along during a rental and the contacts to take care of businessI strongly recommend him and was impressed***
Stern Properties doesn't like to fix things and when they do have too the work is poor. Stern Properties also like to threaten rents with evictions in order to get out of fixing thing's. Stern Properties is the worst properties manger I have ever rented form. We have live here 8 years and you can see how bad the property is run down. Were we live you almost $700 per month and the cops are here at least 3 to 4 times a week. When [redacted] doesn't get his way he try's to get you to move out.
I am responding to the customer complaint above.
First and...
foremost, we are maintenance for this building, and we are hired by Wiechmann Enterprises for performing maintenance and showing apartments.
When Mr. [redacted] contacted our office for a rental, he explained he is going through a personal matter and would like a short-term rental. Although we would always prefer a longer term lease, we accepted him and his terms for the contract.
We explained to him that there is an increased premium for short-term leases.
We showed him the actual unit he ended up renting, as he found it acceptable.
Once Mr. [redacted] submitted the check-in list that we issued him to fill out, we read through the list and noted there were no major or emergency issues to be satisfied, so we perform these lists as we receive them in the order they were received. He moved in 1/22/14, submitted the list on 1/28/14, and we performed all repairs on his check-in list on 2/21/14.
After our office spoke to him shortly after the list was performed, he claimed he was satisfied.
The garage door problems that Mr. [redacted] informed us about can usually be solved by a few quick steps by the tenant, such as cleaning the lenses on the photosynthesis safety lenses, which are frequently dirty during the winter from snow or slush, or other simple quick fixes. We asked him to perform the quick cleaning first before we made a trip. He also stated that he rarely uses his garage, even when functioning perfectly. We have made arrangements with Mr. [redacted] to repair the garage opener for him.
Although Mr. [redacted] is on a short-term lease, he asked us on 3/4/14 to allow him to leave even earlier than his lease end date. We explained we can attempt to re-rent the unit for him, however he might be subject to a re-rental fee from the owners, which is clearly identified in the Non-Standards of his lease agreement. Although we were reading the lease together, he still disagreed regarding the fee. I informed him that this fee is not from my office, but rather from the owner's office, and he should speak to the owners regarding this matter. He then threatened to report me to the Revdex.com, and hung up abruptly.
He then called the Wiechmann office, which I conferred with after he spoke with them.
He is current with payments and his maintenance matters have been resolved.
We have agreed to attempt to re-rent his unit for him, however he was informed by the Wiechmann office that our job requires us to re-rent the current vacancies first that submitted proper notice.
Stern Properties doesn't like to fix things and when they do have too the work is poorStern Properties also like to threaten rents with evictions in order to get out of fixing thing'sStern Properties is the worst properties manger I have ever rented formWe have live here years and you can see how bad the property is run downWere we live you almost $per month and the cops are here at least to times a weekWhen [redacted] doesn't get his way he try's to get you to move out
For a time I had *** *** and Stern Properties manage my rental house During this time I have to say Derek went above and beyond in every situation Not only does he deal with the customer well and tenants but has the knowledge regarding utilities as well as remodeling and repairsHe is able to handle virtually anything that will come along during a rental and the contacts to take care of businessI strongly recommend him and was impressed***
Stern Properties doesn't like to fix things and when they do have too the work is poor. Stern Properties also like to threaten rents with evictions in order to get out of fixing thing's. Stern Properties is the worst properties manger I have ever rented form. We have live here 8 years and you can see how bad the property is run down. Were we live you almost $700 per month and the cops are here at least 3 to 4 times a week. When [redacted] doesn't get his way he try's to get you to move out.
I am responding to the customer complaint above.
First and...
foremost, we are maintenance for this building, and we are hired by Wiechmann Enterprises for performing maintenance and showing apartments.
When Mr. [redacted] contacted our office for a rental, he explained he is going through a personal matter and would like a short-term rental. Although we would always prefer a longer term lease, we accepted him and his terms for the contract.
We explained to him that there is an increased premium for short-term leases.
We showed him the actual unit he ended up renting, as he found it acceptable.
Once Mr. [redacted] submitted the check-in list that we issued him to fill out, we read through the list and noted there were no major or emergency issues to be satisfied, so we perform these lists as we receive them in the order they were received. He moved in 1/22/14, submitted the list on 1/28/14, and we performed all repairs on his check-in list on 2/21/14.
After our office spoke to him shortly after the list was performed, he claimed he was satisfied.
The garage door problems that Mr. [redacted] informed us about can usually be solved by a few quick steps by the tenant, such as cleaning the lenses on the photosynthesis safety lenses, which are frequently dirty during the winter from snow or slush, or other simple quick fixes. We asked him to perform the quick cleaning first before we made a trip. He also stated that he rarely uses his garage, even when functioning perfectly. We have made arrangements with Mr. [redacted] to repair the garage opener for him.
Although Mr. [redacted] is on a short-term lease, he asked us on 3/4/14 to allow him to leave even earlier than his lease end date. We explained we can attempt to re-rent the unit for him, however he might be subject to a re-rental fee from the owners, which is clearly identified in the Non-Standards of his lease agreement. Although we were reading the lease together, he still disagreed regarding the fee. I informed him that this fee is not from my office, but rather from the owner's office, and he should speak to the owners regarding this matter. He then threatened to report me to the Revdex.com, and hung up abruptly.
He then called the Wiechmann office, which I conferred with after he spoke with them.
He is current with payments and his maintenance matters have been resolved.
We have agreed to attempt to re-rent his unit for him, however he was informed by the Wiechmann office that our job requires us to re-rent the current vacancies first that submitted proper notice.