Sterling McCall Hyundai South Loop

Had me online waiting for a follow-up for over 30 minutes, then came and hung up. I called on my other line and they had me on there another 15 minutes. Then I turned around and called on the first phone I was using, still, on hold on my second phone, and he puts me on hold again! Waits about 10 minutes he finally comes to the line with bs! All I needed to do was check on my part in which case he was not any help anyways. That really perturbs me! I think it is very disrespectful and poor customer service! I score their service really as an "F" but they would only let me give their sorry arce "1"!

I will never purchase with South Loop Hyundai, Total fraud, I purchased 2 cars from them 02/2015 and 12/2005. I recently totaled my car when I called my finance company I was told that I apparently purchased a warranty that I was never even aware of which was a Pre Paid Maintenance for 4 yrs/60,000 miles for $1,411..00. This warranty apparently covers oil changes,filters etc. but every time I've taken my car to this dealership I was paying out of pocket because obviously they were unaware just like me that I purchased this warranty. I called and spoke to a Fabian and all he could say was he started in 2017 and if it's in the contract that I obviously purchased it. Who would knowingly purchase a warranty and still pay when they bring the car in for service. So apparently these finance people can slip in whatever they want to make a bonus off of and nothing is done about it. I was in the market to buy a new car with South Loop but after seeing the fraud that was committed on behalf of their finance team I will never purchase another thing from this company or anything having to do with ***. You are supposed to be asked about warranties you want to purchase and not just have someone slip in a warranty because they get a bonus off of how many they can sale you. Horrible customer service and not very honest people and they mix all this paperwork and get you to sign it having you think it's the typical fees for the new car that you are purchasing because they list it under Hyundai. So I get scammed and have a warranty I did not know about and apparently have and then I get scammed again because I have this warranty and was still paying out of pocket for maintenance for a warranty that Hyundai obviously didn't know I had. I'm now in the market for a new car but I know to go through every single document and not to trust that people and business are honest and care about keeping a loyal customer because this one obviously doesn't so I hope that $1,411.00 was worth defrauding a customer for in the end. P.s never buy from them because the warranty on every tire, battery, brakes and everything else is garbage just like everything else..and to think I gave them a chance after experiencing all there bt parts warranties but I've learned a great lesson when it comes to this company .

They do not answer or return calls to customers having issues. my car has been in service this will be the 5th time. When I call, they seem to be tired of hearing from me but I have to keep bringing my car back for the same thing. Customer service is horrible. last call I had was supposed to be with a corporate person on Monday when I took my car back to them. He was supposed to call me the same day and I have yet to hear from him.

I was told by a Finance Manager that they "saw something " in my information which led them to think that they could get me approved. The Finance Manager stated that he would call me back the next day to let me know one way or the other. The next day comes, and I heard nothing. I called three times on *** to get an answer. This would have been my third car from this dealership. This is very bad customer service!!!! When I called and spoke with Cindy, I was placed on hold for close to 15 minutes just to get an answer from the Finance Manager. To make a long story short, this dealership has lost my business forever!

I saw a car advertised online for a good price. I called and verified that the price is, in fact, correct, and the car is new. I also asked why such a big discount to which Laura (sales rep) told me that it's because the car has been in the lot too long and they need to move it. I arrived and the sales person (larger Arabic man) refused to honor the price and began talking about dealer-installed upgrades (which we didn't want nor was it mentioned on the website). He refused to honor the online advertised price and said he will not sell us the car. He then began saying that the discount was not really the total discount but merely a suggested one and the one we still had to qualify for, like the military discount, but those discount were clearly stated after the final price and, therefore, by any logic including math, those additional discounts can be applied from the final price listed on the website. The salesman was rude and unprofessional and, in my opinion, should not be in any kind of service industry where customer service is required.
I saw a similar review made in June 2017. Based on the looks of things, this dealership engages in false advertising, which is very much illegal.

I was in the process of buying a 2018 Hyundai sonata from south loop Hyundai. South loop Hyundai let me take the vehicle before the vehicle was finance and funded. So I drove the car for a month I emailed and called asking for update on the process no responding. Only time I heard from them is when they needed more information from me. When I heard from them they said they couldn't get the car funded until gap paid off my other vehicle. So month when by they called me in to tell me they voided out the contract and to sign a paper saying the car was only a loaner until they could get it funded. So another two weeks went by they called saying I needed a cosigner because another car was on my credit report. So I took them the car back saying I was not interested anymore because this have been a long drawn out process. So now they refuse to give me my down payment and saying if I do get my down payment back I have to pay for mileage for the time they loan me the car. When know where in the paper work it says I have to pay for mileage or in the voided contracted. Before the car was funded they shouldn't let me drive it off the lot.

We purchased a vehicle in May. When we purchased the vehicle there were several rebates which the dealer was supposed to apply including a boostup rebate and a affiliate rebate. In september the dealership contacted me saying that they needed some help with the rebates and they needed a boostup code from me. The boostup rebate was a total of $500. The total rebate was $500 but in order to get the code, boostup also took $505 from my account, so the dealership was going to get $1,005 not the $500 that was the rebate. I talked to the sales manager who outright lied to me. I told him I would give him the boostup code but since the dealership never credited my $505 payment I would need that paid back. He said I would get payment in two days. Two weeks later I contacted him and he said he was not going to give me back my money. This was outright deception on his part.

I also found out that for some reason the dealership never applied the affiliate rebate. According to the sales manager that rebate was $1000 and should have come to me directly.

The dealership did not handle the sale properly

After having a total loss of my Hyundai Genesis during Hurricane Harvey, I decided that I would purchase a new car of the same make and model that I had previously. I made initial contact by the internet to start the shopping process. Once the Internet Manager discussed what I was looking for and my immediate concerns, she advised that she had spoken to her Sales Manager and that they were able to find financing and that she was at the point where my family and I could come and go to the financing department to finish the purchase. We arrived and found out that what she said was not true. We agreed to go ahead and negotiate even though they initially were deceptive. The sales man takes us to a car that they had picked out. When he opened the door, I noticed discoloration on the floor board and a smell that led me to believe had been flooded. I asked the sales man at that point whether the vehicle had been flooded. He stated that the dealership had not been affected by the flood and they had confirned that none of the cars on the lot had been flooded. We go back inside to discuss financing and the sales man begins to agressively discuss the benefits of leasing and I advised that I was looking to finance a vehicle. He responds that the vehicle would be much cheaper as a lease. And that more than likely for them to meet the amount of what I had set as my monthly payment limit, leasing would be my best option. I asked if he could give me an idea of what my monthly payment would be with financing versus leasing. Of course all of the numbers for financing were over my limit. We began to discuss again leasing with him explaining again how this purchase would be better as a lease with the fact that my car that I had previously didn't have gap insurance and there was a balance that would have to be added in to the purchase amount for the new vehicle. Several times I left the dealership throughout this negotiation because I felt they were wasting my time when I would only agree to the terms that I had initially asked for, before setting a foot on their property. Each time, they would call and tell me that they would meet my terms. When I would come back, it was the same thing. They would start again offering conditions that did not meet my conditional limits. I am upset with myself for not walking away then. However with my home being uninhabitable from the flood and losing my vehicle too, I would now identify myself a motivated buyer. We finally agree to the lease and go to financing, each tine they would negotiate a monthly payment for the lease, the allowed mileage would decrease without advisement. The sales manager would state a certain amount of miles for one price, the sales man would gloss over the mileage and each time they would advise that it wouldn't matter because more than likely since I was loyal to the brand that when the end of the leasing term would occur, I would purchase the same brand and there would be a mileage waiver due to loyalty. So the finance manager started by stating the details of my purchase including allowed mileage, he advised that the monthly payment would be based on 10,000 miles although the sales manager had just said 12,000. I stopped him and told him what we had been told, he contacted the sales manager, who then comes to the finance office. He again states that it won't matter because I was loyal to the brand and would purchase the same Make of car at the end of my lease. We agree to completing the financing. After all the papers were signed the finance manager asked why we agreed to a lease, I told him that the sales department had advised that this was the only way they could meet my monthly payment limit. He calculated what he thought would be the amount as financed, it was a little more than my limit but I asked could I change to finance, I am not sure still days later what was his response when I think about it now. We finish and go back to the sales man who makes delivery of the vehicle. When I get in, I noticed that they had sprayed some type of fragrance that smelled like an air freshener. I thought it was weird that a new car would have been sprayed with air freshener which was not done with the previous car that I bought from the same dealership a year and a half ago. I haven't met a person in my life that doesnt like the new car smell. The vehicle had 19 miles on it at the time of purchase and should have smelled like a new car. It's late the dealership is closing, I just go with it. The next day, Thursday I drive to work and back and the car still smells like the air freshener. Friday morning, I open the door to get to work and the car smells like mildew. I contact my husband and we agree to meet so that he could assess the car. On the way there, I am nauseous the whole time. We meet. He smells it and agrees that the car did smell like mildew. We call the Sales Manager and he told us that if the car smells and we had concerns to definitely come to the lot and they could swap it out for another car to ensure we were satisfied. They take the car to the Service Department where the Service Manager and my husband inspected the car to confirm there were other signs of water damage including rust on the brake disc, the shocks, and other aluminum parts of the engine. There were parts of the suspension front and back that showed corrosion. My husband points out the signs of water damage. The Service Manager then admits that they had, "two cars that had flooded." The Service Manager tells my husband that he disagrees. As they continue to discuss the service manager says that if we were not satisfied that we could go back in and just swap out the car. We go back to Sales, they leave us waiting for an extended amount of time. The Sales Manager finally comes back and says that since they didn't see signs of damage there was nothing he could do. We express our dissatisfaction. He agrees to go back and negotiate with the General Manager to see what they could do to ensure we were satisfied. He comes back and says the General Manager agreed to allow me to choose another car of the same model with the same features. All of them still have the same discoloration of the floorboard and the smell. The discoloration made the grey carpet look green in spots. I asked if they could show me a car that had been delivered after the burricane, the sales man advised that they didn't have cars that had been delivered after the flood. We find out that they had not submitted the financing paperwork and the Finance Manager states that he didn't get my signature on the right line on one of the forms. I have never re-signed any paperwork and am concerned that they would forge my signature because they seem to serve customers with no morality. We expressed dissatisfaction again. I call customer service of the credit card that I had used for down payment, I was advised that the dealership had put a hold on the amount put had not claimed it so it was still considered pending and if they didn't claim it within 72 hours it would release the hold. My husband tells the Sales Manager that he wants to go to Dallas, San Antonio or Austin to look. I tell my husband that there are other dealerships that are closer to our home. The sales manager stated, "everybody's cars in the city were flooded." I tell him that this may be true however every dealership was not going to try to sell their flooded cars. We leave with the agreement that they would not claim tbe money and were free to continue shopping elsewhere. As we are driving away, the Sales Manager contacts us and asks that if he could get another vehicle from one of the cities my husband had named, would I be interested. I agreed that I would. The weekend passes and we have no contact with the dealership especially because my husband's mother had a stroke and passed away. The sales manager contacted me on Monday asking what colors did I want. I answer and ask him how I would be able to confirm that the car was coming from another city. He said he would be able to verify. Today, we call the sales manager to find out why they had claimed the funds. He stated because he was going to be able to get a car in either later today or tomorrow. We agreed but gave the condition that we would need to have evidence that the car came from another city. He stated that this was not a problem. We get off the phone. An hour later, the sales manager calls back and says that now the General Manager would not authorize bringing in another car since they didn't agree the first car had been flooded. My complaint is with the deception they used to make the sale, the inconsistency in the information they would relay, feeling pressured in to leasing a car, not fulfilling the remedy that they kept promising would result in an undamaged vehicle, and the continious lying that they did. I am at a point where there is a loss of my money in a product that would cause health concerns and not be able to provide all the safety that an undamaged car would have. My desired settlement would be either a complete refund or that they fulfil the continued promises to bring in another car from another city not affected by the hurricane. I feel they continued to delay until they could take my money and once they had it to deny us any recourse to ensure our satisfaction. The sales manager kept repeating in the initial call that he wated to ensure that we were completely satisfied. However in his follow up call, there seemed to be no concern to do what he promised.