Pioneer Energy Management has done everything that is available to remedy the complaints for the resident at [redacted] at this timePEM expediently made an appointment per her request, changed the equipment free of charge, and is sending the old equipment back to the factory for verification also free of chargeThere is no further action that can be done until the results return and some new history is recorded onto the new meterOnce there is more information available for analysis, then this account will be reviewed for any credits due to the resident
The General Manager at PEM has contacted this customer and resolved the issue directlyWith the customer's consent, PEM asks that this complaint be closed
Pioneer Energy Management has done everything that is available to remedy the complaints for the resident at [redacted] at this timePEM expediently made an appointment per her request, changed the equipment free of charge, and is sending the old equipment back to the factory for verification also free of chargeThere is no further action that can be done until the results return and some new history is recorded onto the new meterOnce there is more information available for analysis, then this account will be reviewed for any credits due to the resident
The General Manager at PEM has contacted this customer and resolved the issue directlyWith the customer's consent, PEM asks that this complaint be closed