Stericycle

While we regret Ms [redacted] dissatisfaction, we believe our contract to be entirely valid and binding We have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, Stericycle will waive the current liquidated damages charge of $1,leaving the account with a zero balance due

Complaint: [redacted] I am rejecting this response because: We are looking at $250 to end this ordeal. Please accept. Thank you Sincerely, [redacted]

While we regret Ms***’ dissatisfaction, the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given days’ notice in writing during the six month period prior to the renewal date of its’ desire to terminate this agreement”One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulationsWe have offered to work with [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with termination of their service agreementNonetheless, we value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to waive the balance due on account leaving the amount due $

Although we believe our agreement to be entirely valid and enforceable, [redacted] DMD has been a good customer to us over the yearsIn the interests of maintaining positive relations we have cancelled account # [redacted] removing the penalties billed, leaving the balance due $

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr [redacted] office that does not expire until December 1, Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequenciesWe have had one of our Managers attempt to reach Ms [redacted] directly in order to review potential solutions to this matterSo far we have been unable to reconnect with Ms***, but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options

Stericycle provides recall related services on behalf of manufacturers and distributors of productsBased on our review of this inquiry, a replacement unit was shipped several weeks ago, however, there appears to have been delivery issues with USPSA new replacement unit is being shipped out today via UPS for delivery this week

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Although we believe our agreement to be entirely valid and enforceable, [redacted] MD Has been a good customer to us over the yearsIn the interests of maintaining positive relations have cancelled account # [redacted] and will be removing the fees billed, leaving the amount due We truly appreciate the opportunity we have had to serve [redacted] MD over the years and wish continued success for the business

Complaint: I am rejecting this response because:I am not interested in your products or businessI wish not to continue business with someone who price gauges customers Sincerely, [redacted] ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to MrNelson directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Given Stericycle's history with our facilities, it makes no sense to enter into another five-year agreement with themI can appreciate some add-ons and increased cost of doing businessIn my business, annual cost increases of 6% to 8% are normal, not the 50% to 80% that we have experienced with Stericycle It all comes down to a corporate practice of extracting as much from the customer as possible, hoping that the unfairness of it all just slips through the cracks unnoticedBesides, we all know how important those quarterly earnings reports are There is no indication from anyone that Stericycle is willing to go back and make me reasonably whole againAll they propose to do is take the rate back down to the level it should have been all along, and start a new five-year round of taking advantage of the customer That isn't acceptable to me I request immediate termination of our current agreement without any liquidated damages on the part of either party, due to the significant overpayments I have made throughout the life of the contract Final Business Response / [redacted] (4000, 11, 2015/09/04) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Care CenterWe have offered to work with [redacted] Care Center on potential resolutions to this matter, however if they insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe believe we presented an amicable resolution for both parties [redacted] Care Center wish to resume discussions around resolving this matter, we would be happy to continue that dialogue

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr [redacted] directly in order to review potential solutions to this matter

As an attempt to reach a compromise here, Stericycle will accept the settlement amount of $1,We feel this is an amicable resolution for both parties

While we regret Ms [redacted] dissatisfaction, we believe our agreement to be entirely valid and enforceable; [redacted] Eye Physicians has been a good customer to us over the yearsIn the interests of maintaining positive relations we have cancelled account # [redacted] removing the penalty previously billed leaving the amount due $

Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business In closing, we believe we acted in full accordance with the service agreement signed by your officeHowever, as a means of maintaining positive customer relations, we will agree to waive the early termination fee previously assessed to account #as requested, leaving the balance due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal... standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts.One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] Dental as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to cancel their account, remove the liquidated damages charge and the quarterly fees' billed, leaving the balance due $We truly appreciate the opportunity we have had to serve [redacted] Dental over the years and wish continued success for the business

Initial Business Response / [redacted] (1000, 6, 2015/09/28) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are not interested in another plan or alternative optionWe have honored our agreementsWe want the services terminated with no fees and we would like it effective the date we submitted to Stericycle effective immediatelyThe rate adjustments and terms of their contracts are too one-sided for us to continue with this firm Final Business Response / [redacted] (4000, 10, 2015/10/09) */ Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damagesWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Monday October 19th Final Consumer Response / [redacted] (2000, 12, 2015/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)