Stericycle, Inc.

We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

We have had one of our Managers attempt to reach out to Ms. [redacted] directly in order to review potential solutions to this matter. We were informed by Ms. [redacted] that the doctor will be reaching out to us to resolve this matter. So far we have not received a call, but we hope the doctor will return our message and give us an opportunity to resolve their concerns. We will also continue trying to connect with the doctor directly and can help to evaluate these options.

Complaint: [redacted]
I am rejecting this response because it is not acceptable. Using misleading business tactics to create long-term contract terms is not fair business practice. We intend to take any measure necessary toend our contract.
Sincerely,
[redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted].
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s plea. You will be informed regarding...

progress of procedure.
Please expect to receive written response within 7-10 days.

Initial Business Response /* (1000, 5, 2015/08/11) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms.[redacted] directly in order to review potential solutions to this matter.

While we regret Mr. [redacted]’s dissatisfaction , we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account #[redacted] and removed the fee’s billed, leaving the amount due 0.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have continuously increased our rates over and over again without any type of notice. They claim that this is standard practice yet there is a massive class action lawsuit against them for these reasons. I would like all services cancelled and the liquidation charges dropped down to $0.00. 
Sincerely,
[redacted]

I would like to sincerely apologize for any miscommunication that occurred between our Associate and Ms. [redacted]. Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issue. We truly regret the negative experience Ms....

[redacted] has encountered and our management team will also review this complaint and address any specific employee follow up actions. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our
service agreements do allow for periodic price increases and these increases
are a standard condition of our service agreement to help cover any cost
increases we may face to meet regulatory requirements across local, state, and
federal standards as well as prepare for investments in our...

business to keep
abreast of needed technology and ensure the protection of our customers as part
of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service
program with a rate that works for them. We offer a variety of different
program levels and pick-up frequencies and can help to evaluate these options.
We will have one of our Managers reach out to Ms[redacted]  directly in order to review potential
solutions to this matter.

We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

While we regret Ms. [redacted] dissatisfaction, we are more than willing to work with our customers. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

While we regret Dr. [redacted] dissatisfaction, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminated. Stericycle faces costs associated with building each customer into our routes and processing schedules. This...

helps us recoup after an un-planned loss which does have an impact on our business. In closing, we believe we acted in full accordance with the service agreement signed by Dr. [redacted]. However, as a means of maintaining positive customer relations, we will agree to waive the early termination fee of $8610.94 on account #[redacted] as requested. We truly appreciate the opportunity we have had to serve Dr. [redacted] over the years and wish continued success for the business.

While we regret Mr. [redacted] dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will...

verify before signing that they are authorized to do so.
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed.
In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will remove the penalty billed of $1,825.88, on account #[redacted] leaving the amount due 0.00. We truly appreciate the opportunity we have had to serve [redacted],DDS. over the years and wish continued success for the business.

Complaint: [redacted]
I am rejecting this response because:I do not want to continue to do business with your company.  I request that you let me get out of this unfair, oppressive and misleading contract without penalty.  I have spoken to several members of the [redacted] Society Board of Directors, of which I am a member, and many have similar complaints; some of whom you have already let out of your one-sided contract.  I will continue to be an advocate against your unfair business practices, until I am unencumbered by your inequitable contract.I will continue to speak out negatively about your business to my local [redacted] Society and thus through the California [redacted] Society and ultimately through the American [redacted] Society.  The more people I speak to, the larger our voices become.  You simply have to look at the Revdex.com website to see how many complaints are lodged against your company.  No solution is acceptable to me except dissolution of the contract without penalty.
Sincerely,
[redacted], DDSStockton Representative to [redacted] Society

Complaint: [redacted]
I am rejecting this response because: I finally spoke to a manager at Stericycle.  They recognize that the call that resulted in a 5 year contract term was misleading and could be 'valuable to use in training' and leaves us not wanting to continue business with their company.  We would have had a renewal option available in September of 2015 that was eliminated by a misleading phone call. Instead of allowing us to cancel our services using that contract term end date, they are standing firm to the fact that we would have renewed in September (and we would not have).  They have offered to only make us continue their service until May of 2018 when that automatic renewal would have expired.  We explained that this was not satisfactory to us.  In order to even reduce this term, we have to sign another contract accepting this offer....and it is our ONLY option.  I asked to have any automatic contract renewal removed from the revision, as we want to sever service ties as soon as possible.  We were told that it was not possible.  So we will end this dispute feeling mislead and forced into service that we are not happy with.  We recognize that there was a contract attached to a call to remove the $30 a month cost of online services we did not use.  However, their representative said that she just needed us to sign to approve a reduction in service level.  So, they essentially sneak it in under the radar and then hold all of the cards.  It may say something about the customer service when they keep customers by handcuffing them into long and expensive contracts.Their practices are very deceptive.  To any potential customer, we would say BUYER BEWARE.  Be aware that any service you use with them will come with a very long term contract.  You will also be locked into automatic renewals of equally long terms.  Essentially, you can find yourself locked into extensive and expensive contracts terms.  If you become unsatisfied, you are still responsible to pay out the entire term on these contracts in order to cancel services.  Also beware that any calls and attempts to add services that you are 'required' to have, are also deceptive.  Research any statement they make independently before agreeing to anything.  Be very careful to document every interaction with them.  We essentially have no choice but to sign this reduction in terms, as we are hostage to whatever they choose to offer.  We will be holding our nose while signing this agreement.  The only alternative is to pay the full contract term of 5 years.  I made them aware that we are not satisfied in being forced to continue services with a company that has such misleading practices.  I told them that we will not hesitate to warn others about committing to any services through Stericycle.  We will now count down until the time when we no longer have to do business with them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Note, the issue was the original department I sent the receipt too replied that this item WAS reimbursable and that a check was being mailed (the answer I got several times when followed up).  It was only when someone forwarded me to this group over 4 months later and 2 phone calls to this group that they then said it was not reimbursable and that the other group I was working with all along (which is the number [redacted] provides on their website for this recall) should not have approved it.  Regardless, I have since received the check, which is what the first department told me all along. 
Sincerely,
[redacted]

We have enjoyed servicing the Austin Fertility Institute and we truly appreciate their business. As a means of maintaining positive customer relations, we have agreed to remove the fees billed after the cancellation of $925.23.

We are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order...

to review potential solutions to this matter.