Stericycle Communication Solutions

We sincerely apologize for the frustration experienced by Dr [redacted] and office We believe part of the confusion is that the provider name for their answering services was originally 1-800-We Answer Stericycle Communication Solutions acquired We Answer in We then began our attempts to contact Dr [redacted] 's office regarding an outstanding balance provided to us through that transfer Upon further review of the balance due, we have agreed to clear the amount owed We apologize for any inconveniencePlease let us now if there are any further questions

We sincerely apologize for the frustration experienced by Dr [redacted] and office.? We believe part of the confusion is that the provider name for their answering services was originally? 1-800-We Answer.? Stericycle Communication Solutions acquired We Answer in 2014.? We then began our attempts to contact Dr [redacted] 's office regarding an outstanding balance provided to us through that transfer.? Upon further review of the balance due, we have agreed to clear the amount owed.? We apologize for any inconvenience.? Please let us now if there are any further questions

First, we sincerely apologize for any miscommunication that occurred between our team and Colorwheel Painting.? OUr goal is to provide world calss Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issue.? We truly regret the negative experience this client has encourntered and have reviewed the complaint with our team Colorwheel Painting had a service agreement in place until November 2016.? After bringing this to their attention and learning more about their concerns,? we have agreed to let them out of the contract without penalty (as outlined in their agreement) and with a day notice only.? We have confirmed the cancellation is in process.? Additionally, a credit for March and April invoices totaling $has been submitted.? A representative from our team has reachout to MrMike Madson to follow up and understand if there are further concerns or questions Please let us know if there is any further information we can provide.? Thank you ?

Since this was not one of our customers for the Brookfield office, I have been working with the Stericycle Client Services team to see who will be the right one to respond I believe [redacted] will be responding to you, but I have not received confirmation of that as yet*** [redacted] | Contact Center ManagerStericycle Communication Solutions | Brookfield, WIO: 262-821- | M: 414-405- | [redacted] www.stericyclecommunications.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The outcome is fair given how much time we invested trying to make things right with this company It seems, in hindsight, that they really need to designate an account representative and not bounce a client around from person to person as that became incredibly messy and confusing All in all, THANK YOU Revdex.com for your help in resolving this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I want it in writing a zero balance bill can't trust these liars fraud theft how people have they scared and they just pd bill I want it in writing

While we regret Morrow-Syed ENT Association’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed in November of 2013. The agreement includes a 12-month auto-renewal each November 1st, and requires a 60-day termination of services
notice. Since their first request to cancel services in October 2014, we have worked with the customer on multiple solutions to address their concerns. Solutions including training, recommendations, and implementing a new process at no additional charge. Each time, we gained agreement with the customer on a new solution, to continue services, and continued regular follow up and confirmation. Client continued to provide data files for services through current of 2015. Additionally, on May 20th of 2015, we agreed offered to let this customer out of their agreement early at 50% less than the total as outlined in the agreement terms. Client did not respond and continued to provide data files for services. We regret that Morrow-Syed ENT Association remains dissatisfied with our services. Our offices will review all information including outstanding charges, services provided, and concerns and follow up with them by September 25th. Please let me know if you have any further questions. *** *** | Director of Client ServicesStericycle Communication Solutions | Bedford, TXO: 817-785-5052 | M: 817-727-1555 | [email protected]

While we regret Morrow-Syed ENT Association’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed in November of 2013. The agreement includes a 12-month auto-renewal each November 1st, and requires a 60-day termination of services
notice. Since their first request to cancel services in October 2014, we have worked with the customer on multiple solutions to address their concerns. Solutions including training, recommendations, and implementing a new process at no additional charge. Each time, we gained agreement with the customer on a new solution, to continue services, and continued regular follow up and confirmation. Client continued to provide data files for services through current of 2015. Additionally, on May 20th of 2015, we agreed offered to let this customer out of their agreement early at 50% less than the total as outlined in the agreement terms. Client did not respond and continued to provide data files for services. We regret that Morrow-Syed ENT Association remains dissatisfied with our services. Our offices will review all information including outstanding charges, services provided, and concerns and follow up with them by September 25th. Please let me know if you have any further questions. *** *** | Director of Client ServicesStericycle Communication Solutions | Bedford, TXO: 817-785-5052 | M: 817-727-1555 | [email protected]

We regret any frustration or confusion this customer experienced We have confirmed that the cancellation the customer requested was processed and completed The account is not accessible after the services are cancelled We are reviewing the account for any messages and are happy
to provide that information to the customer We will follow up with the customer Thank you for bringing this to our attention.

RevDex.com:Hello:Why does my number account *** *** say "this number no longer existsNo further information is available on this account." I am losing tens of thousands of dollars per day!!! How long has thus been the case? What is going on? This is a bona fide emergency and requires attention now!!!RDM
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We sincerely apologize for the frustration experienced by Dr*** and office. We believe part of the confusion is that the provider name for their answering services was originally 1-800-We Answer. Stericycle Communication Solutions acquired We Answer in 2014. We then
began our attempts to contact Dr***'s office regarding an outstanding balance provided to us through that transfer. Upon further review of the balance due, we have agreed to clear the amount owed. We apologize for any inconvenience. Please let us now if there are any further questions

We have been in contact with this customer regarding there concerns We have provided a credit and new plan for their review The customer has confirmed receipt of the information and advised they will review and reply to us It is our intention to answer any questions as well as provide best solutions to this customer's concerns

We regret any frustration or confusion this customer experienced We have confirmed that the cancellation the customer requested was processed and completed The account is not accessible after the services are cancelled We are reviewing the account for any messages and are happy
to provide that information to the customer We will follow up with the customer Thank you for bringing this to our attention

Firstly I would like to sincerely apologize for any miscommunication or frustrations that occurred with this conversion Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issue. We truly regret the
negative experience Ms*** encountered and our management team will also review this complaint and address any specific employee follow up actions. Our team is reviewing this concern and will follow up with the client this week to address any concerns and questions with the call handling protocols and invoices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I want it in writing a zero balance bill can't trust these liars fraud theft how people have they scared and they just pd bill I want it in writing

We have been in contact with this customer regarding there concerns We have provided a credit and new plan for their review The customer has confirmed receipt of the information and advised they will review and reply to us It is our intention to answer any questions as well as provide best solutions to this customer's concerns

We have escalated this customer's concerns. We are conducting a review of the charges he is questionning and will respond. Additionally, our team will be reaching out to review the current protocols and scripting in place to ensure it meets call handling expectations.

We have escalated this customer's concerns. We are conducting a review of the charges he is questionning and will respond. Additionally, our team will be reaching out to review the current protocols and scripting in place to ensure it meets call handling expectations

Revdex.com:At this time, I have not been contacted by Siena Emergency Medical Services regarding complaint ID ***.Sincerely,*** ***

First, we sincerely apologize for any miscommunication that occurred between our team and Colorwheel Painting. OUr goal is to provide world calss Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issue. We truly regret the negative
experience this client has encourntered and have reviewed the complaint with our team
Colorwheel Painting had a service agreement in place until November 2016. After bringing this to their attention and learning more about their concerns, we have agreed to let them out of the contract without penalty (as outlined in their agreement) and with a day notice only. We have confirmed the cancellation is in process. Additionally, a credit for March and April invoices totaling $has been submitted. A representative from our team has reachout to MrMike Madson to follow up and understand if there are further concerns or questions
Please let us know if there is any further information we can provide. Thank you