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Stephens Plumbing, Inc.

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Stephens Plumbing, Inc. Reviews (1)

Charged labor for company employee going to order
parts and then going back to pick up partsEmployee spent (1) hour in home doing repairs
Charged
JULY 11,*** FROM STEPHENS PLUMBING CAME AND FOUND WE NEEDED SPRAY HOSE FOR KITCHEN SINKNO PART NUMBER PROVIDEDHE SAID HE WOULD HAVE TO ORDER PART AT PARTS HOUSEHE RETURNED NEXT DAY.HE SPENT MINUTES FIRST TRIP AND MINUTES second VISIT.HE PUT THE OLd CLIP ON NEW HOSE AND SAID HE WOULD RETURN NEXT WEEK TO REPLACE.HE DID NOT RETURN TO PUT ON NEW CLIP UNTIL I CALLED TO QUESTION CHARGES.WE WERE CHARGED HOURS LABOR $.Italked to *** who SAID WE WERE CHARGED FOR TRAVEL TIME FOR *** TO GO ORDER PART , RETURN TO PARTS HOUSE TO PICK UP PART AND TRAVEL BAck to our house.I talked to *** STEPHENS PRESIDENT HE SAID CHARGES WERE FAIRWE HAVE NEVER BEEN CHARGED BY A SERVICE COMPANY labor FOR TIME FOR THE COMPANY TO GET PART.WE BELIEVE THIS IS UNFAIR BUSINESS PRACTICE

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