Stephen's Pack & Move

Dear [redacted] I am sorry to hear that you are disappointed and completely agree with you that customer service is essentialPetRelocation strives for best-in-class service with every client, even when unexpected obstacles occurIt was definitely unanticipated by many pet travel agencies, including PetRelocation, that DEFRA would suddenly choose to have a stricter interpretation of past rabies regulationsAs you know, pets with year vaccines must now provide a vaccine history under this new interpretation to prove there had been no lapses in coverageUnfortunately, we discovered your dogs did have such a gap, and were therefore required to go to quarantine at the Animal Reception CentreDespite this sudden change, your primary relocation team (and many others), worked through the weekend to convince UK officials to make an exception for your petsWe had hoped that by acknowledging your concerns, being transparent about the obstacles, and by paying for quarantine (and additional costs you requested) of $2,USD to reunite you with Fergie and Lilly, you would see PetRelocation both cares and is committed to the happiness and wellbeing of familiesWe always do the best we can to partner with our clients through any complications that arise and are sorry you do not feel this was accomplishedRegardless, we wish you, [redacted] and [redacted] the best in your new life in the United KingdomKindest Regards, ***

Dear *** I am sorry to hear that you are disappointed and completely agree with you that customer service is essentialPetRelocation strives for best-in-class service with every client, even when unexpected obstacles occurIt was definitely unanticipated by many pet travel agencies, including
PetRelocation, that DEFRA would suddenly choose to have a stricter interpretation of past rabies regulationsAs you know, pets with year vaccines must now provide a vaccine history under this new interpretation to prove there had been no lapses in coverageUnfortunately, we discovered your dogs did have such a gap, and were therefore required to go to quarantine at the Animal Reception CentreDespite this sudden change, your primary relocation team (and many others), worked through the weekend to convince UK officials to make an exception for your petsWe had hoped that by acknowledging your concerns, being transparent about the obstacles, and by paying for quarantine (and additional costs you requested) of $2,USD to reunite you with Fergie and Lilly, you would see PetRelocation both cares and is committed to the happiness and wellbeing of familiesWe always do the best we can to partner with our clients through any complications that arise and are sorry you do not feel this was accomplishedRegardless, we wish you, *** and *** the best in your new life in the United KingdomKindest Regards, ***