Stephanies Nails

Dear Revdex.com,This letter is in response to a customercomplaint you received (enclosed) in February.I believe the ccustomer is not tellingthe truth for the reasonsstated belowCustomer stated date of serviceas 2/9/15,actual date of service wasz 2/7/as verified by the enclosed creditcard receiptWhen the customer callledand asked for the price of the servicethey were not clear and did not tell us they needed GEL polish removedbefore new polish was put onWe always ask customers to clarify this when asking for prices due to the extra time and materials used with gel nailsWe do not intimidate or berate customers as they will not return nd our business is based soley on returnbusinessAlso if the cutomer felt intimidated and was unhappy with the price why did they leavea $tip (as shown on enclosed copy of receiptsigned by customer)Thank you for the oppotunity to defend our business reputaion as this is our livelyhood and very important tous[redacted] ***

Dear Revdex.com,This letter is in response to a customercomplaint you received (enclosed) in February.I believe
the ccustomer is not tellingthe truth for the reasonsstated below.1. Customer stated date of serviceas 2/9/15,actual date of service wasz 2/7/15 as verified by...

the enclosed creditcard receipt.2. When the customer callledand asked for  the price of the servicethey were not clear and did not tell us they needed GEL polish removedbefore new polish was put on. We always ask customers to clarify this when asking for prices due to the extra time and materials used with gel nails.3. We do not intimidate or berate customers as they will not return  nd our business is based soley on returnbusiness. Also if the cutomer felt intimidated and was unhappy with the price why did they leavea $5.00 tip (as shown on enclosed copy of receiptsigned by customer)Thank you for the oppotunity to defend our business reputaion as this is our livelyhood and very important tous.[redacted]