Stephanies Cleaners & Tailors

Stephanie’s Cleaners & Tailors 2214 North Clark Street  Chicago, IL 60614 Complaint ID: [redacted]     Dear Revdex.com,   On 10/14/16 Ms. [redacted] picked up her sweater in the morning. She calls us not too long after and she points out that the sweater she picked up...

had shrank. We told her to come in but she couldn't till Monday. On Monday 10/17/16 she came to the cleaners with the receipt for the new sweater she purchased. The receipt was dated 10/14/16 the same day she called us about the sweater initially. She agreed on 10/14/16 to come in on Monday to discuss how we can work this out. But had already purchased the sweater.   On 10/19/16 she came back to the cleaners to discuss the next steps. We showed her the fixed sweater that went back to its original size but she was discontent with the material and wanted to be reimbursed $98.00 for the replacement sweater. However, the cleaning label in the sweater clearly indicates you may hand wash or dry clean which is what we did. We felt as though if there was a reimbursement necessary, the reimbursement price should be reflected based on the fact that this sweater wasn't a brand new sweater to begin with. However this is entirely a regrettable situation. In conclusion, we wish to reimburse Ms. [redacted] the $98.00 to resolve this situation. What we ask from Revdex.com is how we should go on about reimbursing Ms. [redacted] and concluding this complaint. Thank you.    10-26-16 Stephanie's Cleaners & Tailors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The business indicated they would like to reimburse me 98$ for the retail value of the ruined sweater. How will I receive this payment? 
Sincerely,
Chelsea [redacted]