Steinway Family Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: apparently they are just going to keep saying the same thing I brush after every meal religiously with an electric toothbrush and use an antiseptic mouthwash I stopped smoking more than years ago which may have caused this problem but is no longer exasperating it maybe I should get in touch with the health department as some people suggested or find similar cases of trickery those would be the next steps

*** was seen in our office for her first appointment for gum disease on 5/**/She had extreme *** *** resulting from *** *** and stated that she “did not want to lose any
teeth.” Her oral hygiene was/is very poorShe was advised as to the severe nature of her problemAt this time, she also saw another dentist who advised her differentlyShe consented to treatment at this officeShe was treated, with follow-ups and maintenance total visitsOn 1/**/2014, her *** *** (her case) was noted to be non-existent and a notation made that “this case will fail if the patient does not maintain her oral health.” We have provided all the necessary treatment, as promised, but *** has not kept up with her periodontal maintenance appointments and does not maintain proper oral health habits at homeEven though ***’s initial treatment on 6/**/was a success, the treatment had to be redone on 1/**/due to inadequate o ral health maintenanceDrVictor T*** Steinway Family Dental Center

*** *** ***
*** *** *** ***
*** *** *** * ***
*** *** ***
*** *** Dear ***, As we had previously informed you, Steinway Family Dental Center contacted *** *** *** and based on their response, *** *** was contacted by our office and given a full break down of all fees and services that she has received up to this pointAfter *** *** received our letter, she made an appointment to complete her treatment but once again, *** *** cancel her appointment*** *** is more than welcome to come to our office and have a conference call with *** *** *** *** *** to resolve this issue Please feel free to contact us if you have any further questions
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I sought additional help in resolving this matter by filing a grievance through my insurance carrier, *** *** ***, and received the attached reply in which the amount allowed to be charged was adjusted to $I've since called the business myself because I've not been contacted by the office of *** *** and am now being told that even upon receiving amended allowed pricing from Empire, I will not have the amount honored but instead will be held to pay $I'm not trying to negotiate an acceptable price for this work, I'm going based on the agreed upon amount that can be charged for this work, as per the insurance carrier with which Steinway Family Dental is associated and therefore, agrees to honor acceptable pricing set by EmpireAs per previous paperwork submitted, the charge for $was meant to cover all dental work being done for this crownI am now being told that I am incurring additional costs for other services which is driving up the total cost and therefore allowing this dental office to ignore the pricing that *** *** *** has deemed acceptable for this workHowever, they are now conceding to the fact that I was initially overcharged and rather than following the proper protocol and acceptable pricing practices, they charged me as they saw fit and would not have honored any adjustment had I not involved my insurance as well. All I want is to have this work finalized at a fair price.
I look forward to hearing back with a resolution Thank you for your assistance in mediating this situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bur Answer Here]
I kept all requested appointments and when I went to the second dentist I wrote them a letter and victor asked me to return saying *** takes a while to regenerate but that I was doing a good job in cleaning he then said he would give me a periodontal cleaning for the $ usually charged by the dental hygienist when I went to make the next requested appointment for a cleaning I thought I would not have to pay because I had credit left from my insurance I was told he had charged me for the periodontal cleaning and I would have to pay this dental office cannot be trusted so I went to another dentist by my house who said I needed a *** *** and my teeth were still loose though victor said they were more stable I just retired and cannot afford game or thievery
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To address these concerns, be advised that [redacted] was seen in our office 14 times for various forms of periodontal care. She has limited Oral Hygiene and was informed that without perfect home care, she will initiate further problems. She did have extensive periodontal work in our office on more than one occasion. Since her home care is very poor, it is to no surprise that she is not healing correctly. She went to another dentist who did not see the patient at her original state nor did the dentist evaluate her progress or her home care. He cannot make a judgement on the progress of the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

apparently they are just going to keep saying the same thing  I brush after every meal religiously with an electric toothbrush and use an antiseptic mouthwash I stopped smoking more than 4 years ago which may have caused this problem but is no longer exasperating it maybe I should get in touch with the health department as some people suggested or find similar cases of trickery those would be the next steps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never given options as to a type of crown, it was picked,a line of credit was immediately opened under my name and the amount of $1900was charged to that credit card - my insurance was not contacted. Attached is abreakdown of benefits in which the amount of $1900 was submitted and insuranceadjusted the amount for the work to $711. I did agree to come in because thestaff claimed that they had contacted my insurance and the price for the workwas final and insurance wouldn't allow for them to charge any less. Afterobtaining more information regarding the agreed upon amount that a dentaloffice within network - which Steinway Dental is - for [redacted] can charge for this work, Icalled back and was once again told that this was the final cost for the crown, eventhough [redacted] representatives have confirmed on more than one occasionthat this is not correct and have directed to me to speak to the dentists’office to have this corrected with them. Their response has been for me to come in and finalize the work and then address the amount I am being charged. I refuse to finalize any work with them and would like a full refund so that I may have this done elsewhere as I'm not comfortable with their business practices. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted], Thank you for your letter regarding [redacted] complaint....

On October [redacted] 2014, [redacted] came in to Steinway Family Dental Center for an emergency visit because she had fractured her front tooth. She demanded treatment immediately. Before any treatment was performed, [redacted] was shown crown samples, given all her financial options and informed, of what kind of crown her insurance would cover. [redacted] decided to get an [redacted]rown. She was made aware that her insurance was not going to cover the total cost of the [redacted]rown. [redacted] was given different payment options and decided to finance the procedure with [redacted]. [redacted] paid $1900 for her [redacted]rown and was given a copy of her signed financial agreement. After her treating doctor had prepared the tooth for a crown and sent impression to the laboratory. [redacted] contacted the office and said that she did not want to finish her treatment. The treating doctor explained that her tooth was already cut and that her final crown was at the office ready to be inserted. [redacted] agreed to come back and have her [redacted]rown inserted but failed to show up on two occasions. On Thursday, November [redacted] 2014, our biller spoke with [redacted] and she agreed to come back into the office and complete the treatment as well as go over all insurance information. But again, [redacted] failed to return to the office and failed to return our telephone calls. On November [redacted] 2014, [redacted] contacted our office regarding the above matter and, after careful review, [redacted] was found to be responsible for this bill. [redacted] has agreed on different occasions to complete her treatment knowing that the office already produced her [redacted]rown but has failed to show up or return our calls. If you have any questions or concern please feel free to contact our office. [redacted]
[redacted]
[redacted]

Review: in 2013 and 2014 I was told by the perodonist on call that I had extreme [redacted] at that time I was working and had insurance even still the services he said I needed were outside my coverage he said he gave me [redacted] costing $8000 cash since then I have visted two other dentists one cheaper I thought to get a crown and was told he could not do it because of bone loss steinway dental said give it time to regenerate now a year later I am retired and I went to a dentist near me for x rays and a cleaning and was told the same thing I needed [redacted] as if I had nothing done previously did I pay $8000 for nothing I cannot afford that again and one dentist said it should have only cost $1000Desired Settlement: at least half my money back it seemed he spent some time with me whatever he did

Business

Response:

[redacted] was seen in our office for her first appointment for gum disease on 5/**/2013. She had extreme [redacted] resulting from [redacted] and stated that she “did not want to lose any teeth.” Her oral hygiene was/is very poor. She was advised as to the severe nature of her problem. At this time, she also saw another dentist who advised her differently. She consented to treatment at this office. She was treated, with follow-ups and maintenance total 14 visits. On 1/**/2014, her [redacted] (her case) was noted to be non-existent and a notation made that “this case will fail if the patient does not maintain her oral health.” We have provided all the necessary treatment, as promised, but [redacted] has not kept up with her periodontal maintenance appointments and does not maintain proper oral health habits at home. Even though [redacted]’s initial treatment on 6/**/2013 was a success, the treatment had to be redone on 1/**/2014 due to inadequate o ral health maintenance. Dr. Victor T[redacted] Steinway Family Dental Center

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bur Answer Here]

I kept all requested appointments and when I went to the second dentist I wrote them a letter and victor asked me to return saying [redacted] takes a while to regenerate but that I was doing a good job in cleaning he then said he would give me a periodontal cleaning for the $ 130 usually charged by the dental hygienist when I went to make the next requested appointment for a cleaning I thought I would not have to pay because I had credit left from my insurance I was told he had charged me for the periodontal cleaning and I would have to pay this dental office cannot be trusted so I went to another dentist by my house who said I needed a [redacted] and my teeth were still loose though victor said they were more stable I just retired and cannot afford game or thievery

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To address these concerns, be advised that [redacted] was seen in our office 14 times for various forms of periodontal care. She has limited Oral Hygiene and was informed that without perfect home care, she will initiate further problems. She did have extensive periodontal work in our office on more than one occasion. Since her home care is very poor, it is to no surprise that she is not healing correctly. She went to another dentist who did not see the patient at her original state nor did the dentist evaluate her progress or her home care. He cannot make a judgement on the progress of the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

apparently they are just going to keep saying the same thing I brush after every meal religiously with an electric toothbrush and use an antiseptic mouthwash I stopped smoking more than 4 years ago which may have caused this problem but is no longer exasperating it maybe I should get in touch with the health department as some people suggested or find similar cases of trickery those would be the next steps

Review: Upon coming in for an emergency crown, I was informed that my insurance would not cover any of the expense for my crown and asked to sign paperwork agreeing to incur the total cost for a crown of $1900. I was advised that a line of credit was being requested through [redacted] Dealer to cover this cost, for work which has still not been completed. This line of credit was apparently approved and charged in full for the $1900 by Steinway Family Dental, for what I was told would be the cost of the crown, due to my insurance not covering any of the cost.

The total cost submitted by Steinway Family Dental to [redacted] for the Porcelain Crown work, which has still not been completed, is $1900. Upon further review of the explanation of benefits received from [redacted] and phone calls to this, my insurance provider, I was made aware that the total amount agreed upon between [redacted] and In-Network providers – which [redacted] happens to be – for a Crown was not to exceed $711, of which the patient is responsible for $355. I have been charged a full $1900 by [redacted] and Steinway Family Dental for work which as per the agreed upon amount through [redacted] should not exceed $711.

I filed a dispute for the cost through [redacted] Dealer, citing that the cost of this procedure has exceeded the agreed upon amount through [redacted] and [redacted] via Steinway Family Dental, as the total cost charged to this line of credit by Steinway Family Dental is a total of $1900. Enclosed is also an Estimate of Benefits sent by [redacted] to myself, explaining the cost breakdown and allowance for the work being billed to insurance carrier by [redacted] via Steinway Family Dental.

I have attempted to get this resolved through Steinway Family Dental and [redacted] to in hopes of coming to a resolution through them with no success. I was told by numerous staff members at Steinway Family Dental, [redacted] included, that this crown was a different type of crown and so it was more expensive and the charge for $1900, processed by Steinway Family Dental through a line of credit opened under my name via [redacted] Dealer, is not reversible and the amount is not subject to change.

I have started making payments to this card because my credit has been threatened and I have been advised that in order for [redacted] Dealer to reverse any part of my balance, Steinway Family Dental will have to refund the charge to me directly.

I have supporting documentation for the a. the costs allowed by [redacted] for this work - $711, b. the actual amount being charged by [redacted] and Steinway Family Dental for this work, c. the dispute submitted, and rejected, through [redacted] Dealer to have the charge corrected or reversed.

Any help to get this issue resolved would be greatly appreciated.Desired Settlement: I am requesting to have the amount of $1900 being charged to me by [redacted] and Steinway Family Dental reversed and the correct amount of $355 charged to the credit card opened by them through [redacted] Dealer.

Business

Response:

[redacted]

[redacted] Dear [redacted], Thank you for your letter regarding [redacted] complaint. On October [redacted] 2014, [redacted] came in to Steinway Family Dental Center for an emergency visit because she had fractured her front tooth. She demanded treatment immediately. Before any treatment was performed, [redacted] was shown crown samples, given all her financial options and informed, of what kind of crown her insurance would cover. [redacted] decided to get an [redacted]rown. She was made aware that her insurance was not going to cover the total cost of the [redacted]rown. [redacted] was given different payment options and decided to finance the procedure with [redacted]. [redacted] paid $1900 for her [redacted]rown and was given a copy of her signed financial agreement. After her treating doctor had prepared the tooth for a crown and sent impression to the laboratory. [redacted] contacted the office and said that she did not want to finish her treatment. The treating doctor explained that her tooth was already cut and that her final crown was at the office ready to be inserted. [redacted] agreed to come back and have her [redacted]rown inserted but failed to show up on two occasions. On Thursday, November [redacted] 2014, our biller spoke with [redacted] and she agreed to come back into the office and complete the treatment as well as go over all insurance information. But again, [redacted] failed to return to the office and failed to return our telephone calls. On November [redacted] 2014, [redacted] contacted our office regarding the above matter and, after careful review, [redacted] was found to be responsible for this bill. [redacted] has agreed on different occasions to complete her treatment knowing that the office already produced her [redacted]rown but has failed to show up or return our calls. If you have any questions or concern please feel free to contact our office. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never given options as to a type of crown, it was picked,a line of credit was immediately opened under my name and the amount of $1900was charged to that credit card - my insurance was not contacted. Attached is abreakdown of benefits in which the amount of $1900 was submitted and insuranceadjusted the amount for the work to $711. I did agree to come in because thestaff claimed that they had contacted my insurance and the price for the workwas final and insurance wouldn't allow for them to charge any less. Afterobtaining more information regarding the agreed upon amount that a dentaloffice within network - which Steinway Dental is - for [redacted] can charge for this work, Icalled back and was once again told that this was the final cost for the crown, eventhough [redacted] representatives have confirmed on more than one occasionthat this is not correct and have directed to me to speak to the dentists’office to have this corrected with them. Their response has been for me to come in and finalize the work and then address the amount I am being charged. I refuse to finalize any work with them and would like a full refund so that I may have this done elsewhere as I'm not comfortable with their business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I sought additional help in resolving this matter by filing a grievance through my insurance carrier, [redacted], and received the attached reply in which the amount allowed to be charged was adjusted to $1155.50. I've since called the business myself because I've not been contacted by the office of [redacted] and am now being told that even upon receiving amended allowed pricing from Empire, I will not have the amount honored but instead will be held to pay $1688. I'm not trying to negotiate an acceptable price for this work, I'm going based on the agreed upon amount that can be charged for this work, as per the insurance carrier with which Steinway Family Dental is associated and therefore, agrees to honor acceptable pricing set by Empire. As per previous paperwork submitted, the charge for $1900 was meant to cover all dental work being done for this crown. I am now being told that I am incurring additional costs for other services which is driving up the total cost and therefore allowing this dental office to ignore the pricing that [redacted] has deemed acceptable for this work. However, they are now conceding to the fact that I was initially overcharged and rather than following the proper protocol and acceptable pricing practices, they charged me as they saw fit and would not have honored any adjustment had I not involved my insurance as well. All I want is to have this work finalized at a fair price.

I look forward to hearing back with a resolution. Thank you for your assistance in mediating this situation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Dear [redacted], As we had previously informed you, Steinway Family Dental Center contacted [redacted] and based on their response, [redacted] was contacted by our office and given a full break down of all fees and services that she has received up to this point. After [redacted] received our letter, she made an appointment to complete her treatment but once again, [redacted] cancel her appointment. [redacted] is more than welcome to come to our office and have a conference call with [redacted] to resolve this issue Please feel free to contact us if you have any further questions.