Steiner Sports

[redacted] Dear Mid Hudson Dispute Services: We at Steiner Sports always strive to meet the needs of our customersIn this instance, an item was listed as a place holder and had a $value which is obviously incorrectThis is a $itemI apologize that no one contacted you directly, but the order was cancelled by the web teamWhile we do run promotions, this item would never be sold for $Due to the confusion here, a gift card for $was forwarded to you to use at your convenience over the next yearShould [redacted] need to reach me, I may be contacted on ###-###-####I will follow up next week to ensure the gift card has been received Thanks in advance, [redacted]

ID# [redacted] ***Dear Revdex.com:We certainly apologize there was confusion with this order( [redacted] ) We always strive to meet the needs of our customers and will fix the situation hereIt is my understanding that *** [redacted] spoke to Brooks C [redacted] , JJ's boss who is now handling the situationWe will get the stick signed and get it picked up to do so once the athlete is back in New YorkThis should be toward the end of August We certainly appreciate your business and again apologize there was an issue hereShould you need to contact me directly, I may be reached on [redacted] .Thanks in advance,Peter C [redacted] Service Manager?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We always try to meet the needs of our customersIn this case we did not have that specific item and the head of our auction group spoke with [redacted] earlier todayWe were able to work out a solution and this issue has been resolvedShould you need any further information I may be reached on ###-###-#### Thanks in advance, Peter C [redacted] Service Manager

Revdex.com:At this time, I have not been contacted by Steiner Sports regarding complaint ID [redacted] I did attempt to contact Steiner Sports yesterday, Monday, at approximately 8:AM PST I spoke to a [redacted] [redacted] as to which I was told he would look into my order and would get back to me which is what I have been hearing over and over again without resolution.But since first opening this complaint through the Revdex.com, Steiner has made no attempts to contact me at allSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as this is an authentic mlb certified autograph jersey with the Steiner authentication as wellOnce I receive this jersey, this matter will have been resolved to my satisfactionPlease send me the tracking number when you have had it shipped Sincerely, [redacted]

Hi [redacted] , We are once again sorry for all the issues you’ve had. We will be sending out a signed Mariano Rivera Yankees jersey to you within 2 weeks. Any... issues, you can reach me directly at ###-###-####. --Sean M [redacted] EVP, Steiner Sports ###-###-####

[redacted] Dear Revdex.com: We at Steiner Sports try to always meet the needs of our customersIn this case we ran a fun gift card promotion that stipulated card per order as well as card per person and householdIn this instance multiple card were entered on different ordersSales orders [redacted] and [redacted] which had a different first name were cancelled [redacted] has spoken to multiple people here and I am sorry he had an issue with conversationThis promotion again stipulated card per order which was not followedHe was also not charged as there were only authorizations on these orders which have been voided [redacted] should check his account and contact his bank in that regardWe would be happy to return any cards or similar items he had sent in and he can contact us to do so I may be contacted on ###-###-#### with any questions Sincerely, Peter C [redacted] Service Manager Steiner Sports [redacted]

Case number: [redacted] Dear Revdex.com: We at Steiner Sports always strive to meet the needs of our customersIn this instance, they dealt with a person who is not affiliated with Steiner SportsThe item originally was mailed to the individuals home addressI have contacted the [redacted] 's and have emailed this information directly to themThey need to contact the person they were dealing with, but not Steiner Sports.Any questions, I may be reached on ###-###-#### Thanks in advance, Peter C [redacted] Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I accept the response and have sent back the items in question Until I receive the money, however, I wish for the complaint to remain open
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Case #***Dear: Revdex.comWe at Steiner Sports always strive to meet the needs of our customersIn this case there were a limited number of baseballs that were available at this low priceNaturally they sold out very quickly creating this issueWe certainly apologize for the issue
here and we have emailed *** *** a $gift card for the inconvenienceI may be reached on the number below with any questionsThanks in advance,*** *** ***###-###-####

Case *** *** *** We always strive to meet the needs of our customersI spoke to *** *** a while ago and refunded him the difference on the ball he purchased in the for $saleWe did not have the other ball which he was never charged for He was satisfied with the resolutionIf there is any issue I may be contacted at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
WE HAVE YET TO HEAR FROM *** *** OR STEINER SPORTS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I am not *** *** I have not participated in any promotions with Steiner Sports, nor have I ever received and/or used any gift cards They have the wrong person and/or wrong complaint This has absolutely nothing to do with me or my complaint In short no I do not accept this response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased an autographed picture from Steiner Sports Memorabilia on *** The packaging and picture were received damaged I communicated the condition of the product to Steiner on *** A Steiner representative, Zachary K***, agreed in electronic communication to to replace the pictureI returned the picture to Steiner week after it was received damaged*** tracking confirmed receipt by Steiner in business day The return was signed for at the front desk Zachary did not reply to multiple E-mail inquiries regarding the status of the replacement I opened a dispute on *** regarding the problem ~week after Zachary stopped responding *** decided in favor of SteinerI opened a dispute with the credit card company ~ days after *** decided in favor of Steiner, after the damaged product was returned to SteinerSteiner again disputed the return and refused to refundApproximately days after the item was returned, Steiner agreed to refund the purchaseSteiner's unwillingness to refund the purchase, days after it was returned, is indicative of poor customer service Prior to this purchase, I havepurchased over $worth of merchandise from SteinerI will not do business with them in the future and have shared this experience with other collectors of memorabilia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
there was misunderstanding with respect to the resolutionI would still like to receive the item that I bid on and won, even though you don't currently have it in stock
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Steiner Sports lowered the price of this item on their website and I was still able to purchase it for the same sale price by using the $50 gift card.Sincerely, [redacted]

Case number:[redacted]
Dear Revdex.com:
We at Steiner Sports always strive to meet the needs of our customers. In this instance, they dealt with a person who is not affiliated with Steiner Sports. The item originally was mailed to the individuals home address. I have...

contacted the [redacted]'s and have emailed this information directly to them. They need to contact the person they were dealing with, but not Steiner Sports.Any questions, I may be reached on ###-###-####
Thanks in advance,
Peter C[redacted]
Service Manager