The information provided by the business is inaccurateFirst I never was not home on any day scheduled for maintenanceThe oven took weeks to be addressedI had shoulder surgery on May 15th and have been home everyday since then so anything after that has not been delayed due to me not being available, and they are fully aware of thatThe exterminator did not spray my apartment the first time he came out and never even notified me that it was due to pets or I could have made arrangements for them while waiting for him to return which he didn't.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Please be advised that my office represents Steeplechase Apartments Association, LLP. This letter is in response to your letter dated June 23, 2015, Concern ID [redacted]
The customer's complaint is inaccurate and incomplete. My client received notice that the oven was not working on April...
17, 2015. Efforts to fix the oven were hamstrung by the customer’s demand that no work be done when he was not at home. There was an appointment to fix the oven on April 20, 2015, but no one was home. It was rescheduled for April 23, 2015, and due to a miscommunication, the maintenance technician entered the unit with no one home, setting off the alarm. There was an immediate attempt to notify the customer, but unfortunately he did not answer his phone. A new appointment was set up and the oven was successfully repaired on April 27, 2015.On May 9, 2015 the customer complained of issues with his air conditioning. He once again forbade entry into the unit without his presence. An appointment was made for May 11, 2015, but the customer was not at home. It was rescheduled for May 12, 2015 and the air conditioning was fixed. he customer again complained about the air conditioning unit on May 18, 2015, and it was fixed on May 20, 2015. It could have been fixed sooner, but that was earliest time possible due to the customer’s demand that he be present for all repairs. Once again the customer complained about the air conditioner on May 26, 2015, and the unit was repaired on May 27, 2015. There have been no complaints concerning the air conditioner since.
On or about June 1, 2015 the customer complained of flies in his apartment. He stated that he believed it was from trash in the fire tower. The resident responsible for the fire tower was immediately contacted and given twenty-four hours to remove the trash or face a fine. The trash was not removed, so two property maintenance technicians removed the trash; two bags of trash and two bed posts.
An extermination for the remaining flies was scheduled for June 4, 2015; the normal day the exterminator is on the property. The exterminator sprayed the fire tower, but could not spray the customer’s apartment because pets were present. An extra extermination session was scheduled for June 8, 2015, for the sole purpose of treating the customer’s apartment. At the time of the June 8, 2015 treatment, the exterminator said most of the flies were already dead. After this the apartment’s carpets and walls were cleaned.
My client responded to each of the customer’s complaints in as fast of a manner as the circumstances, some of which were created by the customer, would allow. However, in light of the inconveniences the customer had recently faced, he was given a one hundred dollar credit towards his July rent. That credit should have settled the issue. Should you or the customer have any additional questions, please do not hesitate to contact me.
Very Truly Yours,
Jonathan E. M[redacted], Esquire
[redacted] & [redacted], LLC
The information provided by the business is inaccurateFirst I never was not home on any day scheduled for maintenanceThe oven took weeks to be addressedI had shoulder surgery on May 15th and have been home everyday since then so anything after that has not been delayed due to me not being available, and they are fully aware of thatThe exterminator did not spray my apartment the first time he came out and never even notified me that it was due to pets or I could have made arrangements for them while waiting for him to return which he didn't.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Please be advised that my office represents Steeplechase Apartments Association, LLP. This letter is in response to your letter dated June 23, 2015, Concern ID [redacted]
The customer's complaint is inaccurate and incomplete. My client received notice that the oven was not working on April...
17, 2015. Efforts to fix the oven were hamstrung by the customer’s demand that no work be done when he was not at home. There was an appointment to fix the oven on April 20, 2015, but no one was home. It was rescheduled for April 23, 2015, and due to a miscommunication, the maintenance technician entered the unit with no one home, setting off the alarm. There was an immediate attempt to notify the customer, but unfortunately he did not answer his phone. A new appointment was set up and the oven was successfully repaired on April 27, 2015.On May 9, 2015 the customer complained of issues with his air conditioning. He once again forbade entry into the unit without his presence. An appointment was made for May 11, 2015, but the customer was not at home. It was rescheduled for May 12, 2015 and the air conditioning was fixed. he customer again complained about the air conditioning unit on May 18, 2015, and it was fixed on May 20, 2015. It could have been fixed sooner, but that was earliest time possible due to the customer’s demand that he be present for all repairs. Once again the customer complained about the air conditioner on May 26, 2015, and the unit was repaired on May 27, 2015. There have been no complaints concerning the air conditioner since.
On or about June 1, 2015 the customer complained of flies in his apartment. He stated that he believed it was from trash in the fire tower. The resident responsible for the fire tower was immediately contacted and given twenty-four hours to remove the trash or face a fine. The trash was not removed, so two property maintenance technicians removed the trash; two bags of trash and two bed posts.
An extermination for the remaining flies was scheduled for June 4, 2015; the normal day the exterminator is on the property. The exterminator sprayed the fire tower, but could not spray the customer’s apartment because pets were present. An extra extermination session was scheduled for June 8, 2015, for the sole purpose of treating the customer’s apartment. At the time of the June 8, 2015 treatment, the exterminator said most of the flies were already dead. After this the apartment’s carpets and walls were cleaned.
My client responded to each of the customer’s complaints in as fast of a manner as the circumstances, some of which were created by the customer, would allow. However, in light of the inconveniences the customer had recently faced, he was given a one hundred dollar credit towards his July rent. That credit should have settled the issue. Should you or the customer have any additional questions, please do not hesitate to contact me.
Very Truly Yours,
Jonathan E. M[redacted], Esquire
[redacted] & [redacted], LLC