Steeltree Construction, Inc.

The customer originally contacted BestNest with concerns that the bluebird house would not work for bluebirds.  We did send the customer's photos to the Manufacturer for evaluation and the Manufacturer indicated that the item appeared to be within the scope of reasonable variation.  Also,...

the manufacturer indicated that there would not be any issues or restriction with birds using the house.  Given that the customer is still unsatisfied with the house and there is a slight variation from the image, we will issue a shipping call tag for the customer to return the item despite the Manufacturer's assurance that the item is within the scope of reasonable variation.  BestNest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Once again, why should I have to pay to return a defective unit you sold me?  Then you are also taking out the shipping charges (shipped to me for free) from my refund.  Horrible business practice.  The manufacturer is aware your business is charging to return defective units and has advised me that is NOT their policy.