Steel Buildings & Structures Reviews (%countItem)
Steel Buildings & Structures Rating
Address: 820 Reeves Dr, Mount Airy, North Carolina, United States, 27030-5254
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Will never recommend
Ordered building in August 2019 and in May 2020 they have not done what was talked about in contract . They show up on property without calling . they fix wall multiple times. not to specifications that was Paid for, like Upgraded metal walls and framing and tried to Pass the thinner metal on install . Ask the installers they tell you one thing and the office tells you the opposite. they left screws and trash all over the property
after two flat tires I started to pick them up and there was about 2 1/2 cups of screws. As of May they have my deposit will not get paid in full ,till 100% done will not use it till they are done.
I consulted several times with SBS and sent them an email drawing asking them specifically to review it and approve it. SBS will deny that they approved it even though they responded to the email with a different question that was not relevant.The installer showed up with a fabricated building that was 1' larger in width than the foundation that I had built to match the drawing.The installer had to return the building and SBS had to fabricate a new one.The outcome was that I am paying for a building that is 24' wide and 56' long and receiving a building that is 23 x 56.The management of SBS was contacted, they discussed the issue rationally and professionally but refused to accept responsibility and refused any price discount.
Metal building
prices are not based by the square foot price like conventional “stick built”
buildings. They do not come with
flooring, fixtures, interior wall, ceilings, and so on. Metal buildings are based on the tubing length
and in 2 foot increments, 20 feet, 22 feet, 24 feet, etc… In this example, using Mr.’s building,
the pricing was based on 24 feet. To get
a 23 foot building, pricing would be based on 24 feet. His price would be the same with either size.
In reviewing
the email conversations between Mr. and our Scheduling/Dispatch Office, the
only item they confirmed were for door locations, not the foundation. See below.
From: ***
*** <***> Date: Fri, Jul 12, 2019 at 3:08 PM To: <***>Elba, please review and approve this drawing for
anchor bolt and door locations. Also approve outside dimensions of foundation.
The anchor bolt holes will be drilled on site so these are approximate
locations to clear doors and studs. Thank you***From: Elba
*** <***> Date: Mon, Jul 15, 2019 at 8:10 AM To: *** <***>Good morning Mr.
***, I had the drawing
reviewed but we're not quite sure what the "exterior finish grade" is
referring to. Could you possibly send us pictures of the foundation so we
can try to verify it will be workable?Thank you,From: ***
*** <***> Date: Mon, Jul 15, 2019 at 8:57 AM To: Elba *** <***>Elba, the finish grade
was for the building inspector. It is 2” below the siding and 4” below the base
rail. The foundation has not been built yet so a picture is not an option at
this point. Thank you***From: Elba
*** <***> Date: Mon, Jul 15, 2019 at 10:19 AM To: *** <***> That is fine Mr., then what I can confirm from the drawing is the
location for the opening on the end and the walk in door are fine. Let me
know if you have any further questions.Thank you,---------- From: *** <***> Date: Mon, Jul 15, 2019 at 11:05 AM To: Elba *** <***> Thank you Sent from my
I am rejecting this response because:
In the above emails you can see that I was clearly looking for approval before I dug and poured a footing and built a foundation This was the second attempt in email to get them to approve the building dimensions and anchor bolt location. I only used the square footage formula to get to an estimated value of what I am being shorted due to the inability to communicate. I supplied a drawing and they could not approve it. Elba verbally approved the drawing. If she was unable to approve it, then it should have been forwarded to another employee of SBS. I believe SBS should own the mistake because I went to the trouble to draw a drawing in order to make sure this could not happen. The inability to approve a drawing in my opinion is not acceptable due to the fact that SBS fabricates and installs buildings as a professional business. Thank you
I ordered my building on 1/30/19 and requested a set up sometime in March. The dealer told me it is usually 4-6 weeks from order to set up, which was fine, I was giving them up to 8 weeks. As it got closer, it became obvious that was not going to happen. I paid and extra $150 for them to pull permits only to be told they only do it when they are in the area and that could be 3-4 weeks off. So I ended up pulling my own permits. Only after I complained to the General Manager, Eric did he get my building in motion, but it was still the first of April, costing me more storage $$. All was going fairly well in the set up except they were doing patchwork on the sides and I was told that the sides would be all one running piece. When they went to put on the wainscoting, it was the wrong color. They said that was what their order showed, so I had to pull out my contract to show them. So that had to be ordered and it was a couple more days with no use of the building. When the wainscoting did come in, it also was put up piecemeal. I again called GM Eric who admitted it was a bad call by their manufacturer to send out short pieces, it should have been a whole run. He offered me a discount or let him get the right material down here. I said I wanted the job done right. So another week or so goes by and this morning a crew shows up to repair my building. But they also have all short sheets and the wrong color wainscoting. Total waste of time and wait period. I tried calling Eric again, but he would not take my calls this time. I told his "person", that I was sick of waiting on all of this and would take a discount. She told me that they had all the right material, color and size in the area and it would be corrected today. I told her, I did not trust them anymore at this point and would just like a discount. She said that Eric said since I was refusing the repair, he would only authorize me a $200 discount. I told them that was an insult and bring on the repair, what time?? They didn't know, couldn't get a hold of their install guys. I tried several times today to get a time and was always told the same thing. Now they are closed, I've waited since 7:30 this morning for them to stand by their word and work which I did not believe in the first place. If the material was that easy, the job would have been done right the first time. I have been jerked around and lied to and given less product than was originally promised. And YES, I have not paid for the building yet, but I am so done with these people and their jerking me around that I would take a REASONABLE discount, put a check in the mail and be done with them. And reasonable is not less than 2%, I would think reasonable would be more like 10% considering that I am accepting short sheet metal and long delays. One last word, one of the crew members smokes, which I do not, and my yard became his butt tray. Not only should they pick up all the loose screws, they should pick up their cigarette butts too. Neither is my job, but that has been forced on me also.
Mr.,
I am sorry that there was an error on behalf of my staff in the erection of your unit. As of the writing of this reply today 4/18/19 your unit has been repaired as I promised you it would be. In addition we have also given you a discount of $200.00 off your unit. I am very sorry that your installation did not go as smoothly as hoped it would and I would like to apologize for any inconvenience. You made a statement in your complaint that I would like to address. You stated that "I would not accept your calls". Sir I was not in the building that you had called, thus I could not take your call, there is a major difference in "wouldn't take a call", and not located in the building that was called. I was 11 miles away at a different office when you called. The following morning when I returned to my office, I was on the phone with you by 9 am. The second is that "I stated that since you refused the repair that I would not offer you a discount." I again would like to apologize that your installation didn't go smoothly. Hopefully, now that your unit is 100% complete as ordered, I hope your enjoy your structure for many years to come.
Best Regards
Horrible experience took them 2 months to bring the building out to me they started to put the building together and realised the didnt have all the parts to complete the building and would have to come back and finish it that was a week ago I have called a number of times and I still dont have a date on when there coming back. So this company left the unsafe building on my property without the proper anchors so that if a wind stom comes by it could blow the building over and kill someone
Mrs, ***, I do apologize that your unit was not completed on the installation date. The issue arose from a discrepancy on your order vs. what we found when we arrived. The order that we have in office stated that this unit was to be installed on concrete, however in reality it was intended to be placed on earth. The anchors used for each of the two situations are different, the concrete would require an expansion anchor, which we did have in hand the day of the installation, and the earth install requires both Soil Nails and Mobile Home Anchors. We did not have the mobile home anchors when we arrived at your site. Your unit as I understand, is currently secured to the surface with Soil Nails, which are the standard anchoring type we use in all units that are un-certified. It is important to mention that the soil nails are the only anchor used to secure a unit that has been purchased un-certified. I mention this as I want to communicate that hundreds of units are built every year, with soil nails as the only anchoring type used to secure it. Per the professional opinion of our Structural Engineer, soil nails do meet and exceed the load requirements for our product line. So please rest assured, your unit is safely secured to your property. Given that you did purchase a certified unit, we are in debt to you to install the mobile home anchors and we will do so. We already have you place in a trip to return and install your anchors, we are merely waiting for he weather to be free of rain and snow, so that when we do return to your property, we will be able to complete this project 100%. I am very sorry for both the delay in the delivery of your unit, and the delay in the completion of your unit. I think you will agree, that given we have installed $9400.00 worth of building on your property with out having been paid for any of it, it is certainly in our best interest also to get your unit completed as soon as possible. I am again very sorry that we have not been able to meet your expectations in regards to delivery time and return for completion time. Our normal policy on these types of situations is "boots on the ground to address the issue within 10 days of the install date" unfortunately the continued rain has prevented us from being able to stay within those policy guidelines. Weather permitting we should be able to return to your property next week to complete the mobile home anchors. Again we are very sorry for the delay. Thanks you for your patience and business.
We are paying for a certified building with no leaks right now we have a building that's not certified and has a unfinished roof that's missing the ridge Cap and the ridge cap was in the order and was not with the crew when they got here and it only rained one time at my home since your guys left. The only reason my building isn't completed right now is because your company doesn't want to lose any money buy sending a crew out just to my location with out having other jobs in the are....and that's facts
First and foremost, I am satisfied with my structure. The installation crew is where my complaints are. The installation crew destroyed my yard. They left ruts in my yard above my ankles. There were areas that were clearly marked with cinder blocks that they were suppose to stay off of. They moved those blocks and drove over those areas with a dually pick up truck and a buggy. these areas are our septic area and a drain pipe. I am unsure of the damage to these areas as of yet. The crew left screws not only near and under my structure but two handfuls was picked up by me over ten foot away from the structure itself, in the middle of my driveway for a tire to be punctured. They also left mcdonald's cups as well as water bottles thrown all over my drive way. There was also metal bars and metal connectors left in my driveway. I am very frustrated with the installers themselves and I am currently waiting on a response from Steel building and structures to resolve this issue.
My recommendation would be to make sure your available and at home to supervise installation of your structure and to make sure clean up is done by crew. This is not an isolated event. My family member also had a building installed and found screws for several days all near and around his structure.
My wife and I ordered the building on the 21st of September. I paid the extra $150 to have SBS to pull the permits based on my work schedule. 2 1/2 weeks later I received a packet in the mail with a lot of paperwork and no instructions. I had to contact the dealer who sold me the shop to help me figure out what I needed to do. I followed the directions that the corporate office gave him and I sent the packet out the very next day overnight. They contacted me again and said the paper work was incomplete and I had to re accomplish it. The paperwork was fixed over the phone. I contacted them on 29 October to ask the status of the building install and I was told they were waiting on the permits from the county. I waited another 4 days and then contacted the both county permit offices. They informed me that they never received an application for a permit at either office and that the contractor that was listed would not be approved because the workers comp was not up to date with the county and they also had a tax issue that needed to be resolved before they would be approved. When I contacted the corporate office they told me that they were unable to get permits because Hurricane Michael had all of the hotels in the area booked (Completely false, we live over an hour away from where the hurricane hit and a brief search showed over 100 available rooms in the area). They also informed me that the county lied to me and that their paperwork was good.....Admittedly I was pretty upset and asked when they were going to apply for the permit and when they were going to do the install. ***, the individual that responded to my email nicely blew me off and I still have no idea when I'm getting my shop.. The dealer that I purchased the shop from is just as frustrated and we are getting no where.....We are currently past the advertised 4-6 week build time. *** and *** have been extremely rude and seem to be extremely incompetent in what they are doing. They have tried to blame me and the hurricane for the delay but their excuses are ridiculous and don't hold much weight.
Mr.,
Please refer to the regulations in your area, it is illegal for my company to install your unit without the permit that was acquired by our staff yesterday 11/6/18. Feel free to call your local permitting office and verify my statement. We have not blamed you the customer, the city or any of the above, I have simply addressed your stated concerns with the facts of the situation. Now that your permit has been legally obtained, we will move your order from the "on hold for permit file" to the "ready to be scheduled file". Please understand that had we installed your unit any day prior to yesterday, when the permit was obtained, that is a violation of the laws in the State of Florida which can create a revocation of our contractors licence. I am very sorry that we have not been able to navigate the permitting process in your area in what you would consider a timely manner, but please bear in mind that Steel Buildings and Structures Inc is a business, we are the officials in your county, we are merely jumping through the hoops that have been laid before us. I assure you that if Steel Buildings and Structures Inc. had the ability to make this process a simpler one, it would, with out a doubt be in our best interest to do so, and we would with out a moment of hesitation. Unfortunately, this simply is not the case. Florida is well known for having the strictest building regulations in the nation, with the results of the the recent hurricane, I think they are being very reasonable in their requirements and demands as they are tasked with the job of keeping all of the residents of the state safe from not only the weather, but also poor quality service providers that might be willing to provide structures that are simply not up to the task of withstanding Florida weather. We SBS Inc. have spent tens of thousands of dollars, to verify to the state of Florida that our products and services are up to the task via the Florida Product Approval Process, which took us 11 months to complete. We will not put that investment at risk, nor will we put our reputation at risk to hurry a install along for any customer, not only is it illegal, but it is unethical, and we will not be pressured into an unethical or illegal situation by anyone, regardless of what gets posted on a consumer protection website such as the Revdex.com. I understand that the Revdex.com is in no way responsible for what is posted on their system.
Mr., given that your permit was placed on our hands yesterday, I feel 100% confident that we will be able to meet our advertise 2-4 week lead time. In order to be fair to ALL of our customers, we service orders in the order their permits are received. Your order has been placed into a potential run, which will be scheduled per our normal protocol from this point forward provided you are willing to accept those terms and wish to move forward? We will assume so, unless we hear otherwise from you. I am sorry that the process is as complicated as it is, again, I assure you, if an easier method was available, we would pursue that avenue.
In light of the review and complaint that you have filed, our company has adopted a new policy, hopefully to better explain exactly what the process is with each county in the great State of Florida. I apologize if this was not explained to you at the point of purchase, we have spoken to the authorized dealer that sold you this unit and he has explained that, he himself didn't realize all that was involved, which lead us to begin the production of a form that will explain the process from start to finish, which will be handed to each customer at the point of sale, and emailed along with the engineers documents.
We look forward to delivering you a building in the near future that with meet both the expectations of yourself, and the state of Florida.
Best Regards,
Best Regards
Mr ***,
We have reviewed our order volume, and the order in which the invoices where received. We have also taken a look at the weather forecast in your area using both ***.com and ***.com per our normal protocol. Both are calling for rain in your area, *** Florida, at some point in the next 10 days. I have attached a screen snip of the websites page for your reference. In addition, I would like it to be considered that your area has experienced; per these weather reporting sites, 19 days of rain in the past 60, which equates to 1/3 of the working days. Please bear in mind also that this is a construction business that is not able, nor advised per our insurance provider, to allow our men to work in the rain or standing water do to safety and quality concerns.
With these factors, which may also be referred to as excuses in certain circles, being made know to all, we do feel that weather permitting, we will be able to install your unit on December 14th, 2018. Prior to that date we will be installing units for other customers that purchased their unit prior to the date your order was received and permits obtained per Florida law.
We are very sorry that we have not been able to meet your expectation on the installation of your unit. I assure you, we put far more emphasis on the quality of our units than the speed in which they are constructed. As I have mentioned in this complaint response and the one prior, we place the safety of our personnel and the quality of our units ahead of speed. If you have been mis-informed by anyone as to this fact, I would like to apologize for them and their mis-statements now.
Our stated estimated lead times are now and have always been 2-4 weeks from the permitted date, weather permitting. I truly hope that the date of December 14th will be satisfactory to you. I do feel that in the name of transparency I must tell you, that even this date is not a date that I can guarantee given the weather forecast in your area for the next few days. We will do everything in our control to insure that this date is met, but please bare in mind, we are not in control of the weather, nor the estimated lead time that has apparently been stated to you.
Best Regards
I am rejecting this response because:
This is Florida..... there is a chance of rain forecasted almost everyday. In fact lately in *** we have had great weather and only a few days has it actually rained. There are a lot of buildings going up all around me. In fact Carolina Carports just installed one twice this size a week ago. The permit delays were directly contributed to your company and constant excuses of why you can’t come to Florida. . I paid for the permit service. If your company wasn’t going to take the permit service seriously then you should not offer it.
We bought a 24 x 41 garage. When it was installed, they installed the wrong utility door. The door we purchased was supposed to have a window in it. The installers told us to call the office and have another one delivered and installed. They came on a Saturday when we were not home and installed a door with a window BUT it had a hole in the door that had been patched with some type of putty. The door was installed opening the wrong way and they did not leave keys to the door. You could tell that this door was used because of the hole and the scratches and there was red clay all over it (we do not have red clay where we live). I called the following business day to complain. I have since made three other calls concerning the delivery of our new door but no one will tell me when it will be delivered. I am beginning to think that I am not going to get a new door, for which I paid for.
First and foremost I'd like to apologize to Mr. on behalf of Steel Buildings and Structures Inc. What is has experienced is not by any means the norm for our company. Thankfully we have been very successful this year and do have an extremely full installation schedule between now and the end of the year, which has taken a negative toll on our ability to predict lead times and installation dates. That being said, she can rest assured SBS will correct any errors that have been made on her property. SBS will be happy to replace her current door with a new door with whatever window configuration she would like. Earlier this morning when speaking with members of my staff in office, she requested that we give her the current (damaged door) at no charge. My staff, whom do not have the authority to discount any item 100% offered to cut the cost by 50% making the cost of the door $100.00. Once they discussed the situation with me, I agreed to allow Mr. to keep the damaged door at no charge thus making it free. However, before we where able to speak with her (two calls have been placed) I received the email form the Revdex.com.
At this point we plan to allow Ms. to keep the current door which was damaged in transit (and repaired very poorly by our crew trying to cover there error) and reduce her bill by the entire amount charged for the door, or we will replace the door with a new one per her specification. Once we have spoken with her we will be able to conclude this Revdex.com response with her final decision.
Best Regards
Building I paid $9000 for is leaking. I never received any formal contract on a delivery receipt stating only of the structure of the building was modified would the warranty be voided. Building is leaking their inspector came out and said it was out up improperly and roof would need to be redone that nothing I did altered the structure in any way. Called the office and they said I altered the structure which is not the case told me to get a lawyer and sue him and hung up.I just want the roof put up properly as promised Nd paid for.
Dear Revdex.com and Mr.,
Steel Buildings and Structures Inc. gladly stands behind its products. In this situation the garage was installed on 9/16/16, the garage stood on the customers property for nearly one year when the complaint of a leak was filed with my company 8/10/17. Per the notes in our system when the complaint was filed SBS did what we do for ever customer whom reports an issue, we explained that we would be right out to address the situation. When we arrived at the location however, we learned that additional work had been performed on the unit of Mr. which was not performed by SBS. Since the units erection in 2016, someone has performed additional work to the structure, including but not limited to the addition of sheet rock covering the interior of the unit. SBS clearly states in item #7 of the signed purchase order that was agreed to by both Mr. and the authorized dealer that " If Buyer alters the unit in any manner, including without limitations any interior or exterior modifications, or installing electric or plumbing to the unit, all warranties shall be immediately void."These terms were agreed to by both parties prior to SBS executing the contract. In this situation we intended to correct any issue that SBS may have created in this structure. Once we arrived and realized that others have also been here performing work we realized that they may have been the folks to created a leak in the unit. Given that the unit was installed a year ago and the leak is only now being noticed we can not be sure that the unit has leaked since the day we installed it. In fact given that the unit was installed, signed off on, paid for, and then others were authorized to perform addition work costing additional funds, in the unit that would indicate that last year in September, this unit was doing exactly as it was intended to do. I am not aware of the amount of time that lapsed from SBS installing the unit, untill the additional labor and materials where applied to the unit, but can only assume that the unit was not leaking when the sheet rock was installed as it surely would have prompt Mr. to have stopped the installation of the sheet rock and would also have prompted a complaint about the leak prior to today's date. As I stated when I stared this reply, SBS does stand behind its work, and we had every intention of correcting any and all errors that my company may have made, this can be verified by the fact that even after the amount of time that had lapsed from the erection of the unit until the reported issue SBS still sent a repair crew to address the issue. Had the unit been in the same condition that it was when we left it in Sept of 2016, we would have happily found the leak that must be our responsibility and repaired it. We gladly warranty our work, we simply can not however warranty our products against errors made by others. Given that SBS nor Mr *** can verify that the leak is a direct reflection on the work performed by SBS we simply can not warranty this claim. I do apologize that SBS must stand by its contract terms in this situation, however the liability to correct errors that no one knows whom created, is a liability that is far to great for any company to withstand. I have included a signed copy of the contract that was presented to and signed by Mr. back in September 2016 to verify the information that I have presented in this response.
Best Regards