To whom it may concern, First id like to say that we are very sorry that Mr [redacted] has not had a favorable experience with the unit which was installed on his property I feel it needs to be known that Mr [redacted] 's unit was not installed by the company I represent Steel Buildings and Structures Inc(SBS Inc.) It was in fact installed by my companies predecessor Steel Buildings and Structures LLC(SBS LLC.) The company Mr [redacted] has filed a complaint against SBS Incpurchased the company in April of When we where contacted by Mr [redacted] 's dealer, AMP Structures, we agreed to go out and take a look at the issue Mr [redacted] was experiencing, simply as a courtesy to the customer We where aware at that time that Mr [redacted] 's warranty had expired six months prior per the terms of the contract we entered into with [redacted] We were also aware that MR [redacted] made a major addition to the unit on 9/17/when he had the floor completely reconfigured by having concrete poured into the preexisting structure Having the floor poured after the unit had been built is an extremely difficult task to undertake given the nature and weight of concrete and the placement of concrete forms which are needed to keep the concrete from coming in contact with the steel base rails in which the unit was installed None the less, we agreed again as a courtesy to the customer not a responsibility to access the issue and see if a remedy could be reached The first crew we sent, at no charge to the customer, to repair our predecessors structure noticed an issue in the placement of the roof panels and took action to correct the issues We assumed at that point we had corrected the issue on Mr [redacted] 's structure which again Ill reiterate was not built by my company After sometime Mr [redacted] called in again to state that the unit was leaking again, in the name of customer service, and completely ignoring the fact that our company didn't build the unit, we still issued at our expense a second repair for Mr [redacted] unit This time our men took it a step further and elected that a small gap between the center section of the unit and the lean to was the issue Given the extremely small nature of the gap and the fact that again we are repairing at no charge a unit we didn't build, our team felt a small bead of silicone in the gap would remedy the issue, the customer refused to allow this remedy to be performed The crew called the office and asked for suggestions since the customer would not allow the proposed solution We suggested that we take out all the screws in the roof panels and slide them forward/up closer to the side panels on the center unit The customer also had objections to this fix, stating that he would require larger screws to be used The reason he stated was one that I have never experienced in several years in the industry and have never experienced to be an accurate in the many repairs which I have been a part of in this industry He stated that even though the screw would be new screw and they would be placed in new fresh locations that the panels would "run" and he would not accept the repair He then decided he wanted a new roof In our industry, much like in any construction based business, when the product is turned over to the customer and the customer signs off on the work performed, any changes to the work is assumed to be at the hands of the customer Given that this unit has had the foundation and floor completely changed since the date of install, I feel it is safe to say the concrete being poured after the install is the true issue at hand here We exhausted the means of repair in which my company offers and did so again, to a unit which MR [redacted] did not buy from my company We have made two trips to his location and have been told NO on two different repair suggestions We tried to provide Mr [redacted] with these services at no charge to him, again not due to our obligation to him as we had none, but instead due to our desire to make folks happy and gain business from others in the future It this case we simply do not have a solution to his issue which he will agree to and we as a company will offer at no charge our services for the repair, but can not replace the roof of a structure he bought from someone else I am very sorry that this attempt to provide customer service over and beyond our obligation to the customer has resulted in this level of complaint, however we have our limitations as to what we can invest in good will on a unit not purchased from our company Sincerely, [redacted] General Manager Steel Buildings and Structures [email protected] 877-272-
I am rejecting this response because: Steel Buildings and Structures Incbought out Steel Buildings and Structures LLC., therefor they are responsible for faulty workmanship done on any of their buildingsIt is my understanding that there is an unlimited warranty for faulty workmanshipI am including a paper that was sent to me which states thisThe actual pamphlet from the company is currently being mailed to me by Anthony Providenti whom I originally purchased the building from, (I can forward that as soon as I receive it) The first crew that was sent who "noticed an issue in the placement of the roof panels" (faulty workmanship), decided that if they cut the corners of a few panels & bent them in, hopefully that would prevent the water from running down the seams and leaking into the buildingSince the crew did not use a water hose and test the roof, they were unsure if it corrected the problem When next it rained, the roof was leaking worse When the second crew came out, they again stated that the roof had been put on incorrectlyThey wanted to seal it with silicone, which would have stopped the leak, but for how long? How long does silicone last before it starts peeling away from the tin? So yes, I refused the band aidAfter consulting with the home office, the head man stated they could remove the panels and replace them correctlyI was concerned about the pre-existing holes lining up and when I asked about it, he stated that they would use larger/different screws to replace the panels with, this would seal the new & pre-existing holes When I asked them to show me the screws, they realized they did not have the correct screws on the truck I did not want them re-positioning the panels not having the correct hardware to complete the job, the roof would have leaked even worse In Mr [redacted] ’s rebuttal, he states that the new screws would have been “placed in a new fresh location”, what about the holes left behind by removing the old screws? Mr [redacted] also states that there was "a gap between the center section of the unit and the lean to" This is not correct, there is no center section and lean to section, it is a continuous roof that is leaking between the first, second & third panels from the top on both sides, the same area that they attempted to correct the first time He also keeps reiterating that the building was not built by his companyWhen they purchased SBS LLC, it became their company and they accepted all responsibility for any past, present & future Steel Buildings and Structures I never refused the suggested repair of removing and replacing the panels, I just refused for it to be done without the correct hardwareI stated that if they could not repair it correctly, then they could replace the roof all together They could have gotten the correct screws and scheduled a day to repair the roof, but instead, they just refused to repair what was done incorrectly in the first place The poured concrete floor DID NOT magically turn the panels around the wrong waySo his blaming the leak on my floor is ludicrous It was FAULTY WORKMANSHIP that caused my roof to leak, and that has an unlimited warranty Mr [redacted] is just making excuses hoping that he will get his way and not have to pay his men to correct what was done incorrectly in the first placeBoth crews that have come out has stated that the roof panels were put on incorrectly I am also including pictures of the leaking roof & the wet floor showing the amount of leakage Regards, [redacted]
Dear Revdex.com and Mr [redacted] ,Steel Buildings and Structures Incgladly stands behind its products In this situation the garage was installed on 9/16/16, the garage stood on the customers property for nearly one year when the complaint of a leak was filed with my company 8/10/Per the notes in our system when the complaint was filed SBS did what we do for ever customer whom reports an issue, we explained that we would be right out to address the situationWhen we arrived at the location however, we learned that additional work had been performed on the unit of Mr [redacted] which was not performed by SBSSince the units erection in 2016, someone has performed additional work to the structure, including but not limited to the addition of sheet rock covering the interior of the unitSBS clearly states in item #of the signed purchase order that was agreed to by both Mr [redacted] and the authorized dealer that " If Buyer alters the unit in any manner, including without limitations any interior or exterior modifications, or installing electric or plumbing to the unit, all warranties shall be immediately void."These terms were agreed to by both parties prior to SBS executing the contractIn this situation we intended to correct any issue that SBS may have created in this structure Once we arrived and realized that others have also been here performing work we realized that they may have been the folks to created a leak in the unit Given that the unit was installed a year ago and the leak is only now being noticed we can not be sure that the unit has leaked since the day we installed it In fact given that the unit was installed, signed off on, paid for, and then others were authorized to perform addition work costing additional funds, in the unit that would indicate that last year in September, this unit was doing exactly as it was intended to do I am not aware of the amount of time that lapsed from SBS installing the unit, untill the additional labor and materials where applied to the unit, but can only assume that the unit was not leaking when the sheet rock was installed as it surely would have prompt Mr [redacted] to have stopped the installation of the sheet rock and would also have prompted a complaint about the leak prior to today's date As I stated when I stared this reply, SBS does stand behind its work, and we had every intention of correcting any and all errors that my company may have made, this can be verified by the fact that even after the amount of time that had lapsed from the erection of the unit until the reported issue SBS still sent a repair crew to address the issue Had the unit been in the same condition that it was when we left it in Sept of 2016, we would have happily found the leak that must be our responsibility and repaired itWe gladly warranty our work, we simply can not however warranty our products against errors made by others Given that SBS nor Mr [redacted] can verify that the leak is a direct reflection on the work performed by SBS we simply can not warranty this claimI do apologize that SBS must stand by its contract terms in this situation, however the liability to correct errors that no one knows whom created, is a liability that is far to great for any company to withstand I have included a signed copy of the contract that was presented to and signed by Mr [redacted] back in September to verify the information that I have presented in this responseBest Regards,
I am holding firm to my offer I spoke with Kimberly on Friday, February 5th about taking down the wall and just leaving it open so that our vehicles can be parked I have a email I sent after I paid the extra money thinking it was observed as similarity of the building also if so the building was supposed to been mirrored off a referral sold by [redacted] ***s previous customer Donald Gist Steel building contract with [redacted] which submitted it incorrect to them He is liable for contract received per conversation with my husband [redacted] would not even talk to anyone about this with only hanging up the phone I just want a resolution--afterwards--I will close the complaint but until solved I will pursuit I have contacted SC Consumer affairs in concern with [redacted] versus a telephone conversation with Kimberly of Steel Building I am hoping to revolt his license( [redacted] ***) to sell in the State of SC and county of residence I am waiting on a response from our Consumer Affairs I do not feel it is fair to the consumer to be juggled around on a resolution I will drop this complaint once wall is removed or unit is suitable to use Also the fact I paid [redacted] more down deposit versus what he turned in I would have never notice this discrepancy had the building sold was what was installed versus a vendor contract error.I am rejecting this response because: not satisfied with having to pay more money payment due should be held from [redacted] ***s from the contractor for the error He( [redacted] ***) is hired by steel building to get customers Regards, [redacted]
To whom it may concern, First id like to say that we are very sorry that Mr [redacted] has not had a favorable experience with the unit which was installed on his property I feel it needs to be known that Mr [redacted] 's unit was not installed by the company I represent Steel Buildings and Structures Inc(SBS Inc.) It was in fact installed by my companies predecessor Steel Buildings and Structures LLC(SBS LLC.) The company Mr [redacted] has filed a complaint against SBS Incpurchased the company in April of When we where contacted by Mr [redacted] 's dealer, AMP Structures, we agreed to go out and take a look at the issue Mr [redacted] was experiencing, simply as a courtesy to the customer We where aware at that time that Mr [redacted] 's warranty had expired six months prior per the terms of the contract we entered into with [redacted] We were also aware that MR [redacted] made a major addition to the unit on 9/17/when he had the floor completely reconfigured by having concrete poured into the preexisting structure Having the floor poured after the unit had been built is an extremely difficult task to undertake given the nature and weight of concrete and the placement of concrete forms which are needed to keep the concrete from coming in contact with the steel base rails in which the unit was installed None the less, we agreed again as a courtesy to the customer not a responsibility to access the issue and see if a remedy could be reached The first crew we sent, at no charge to the customer, to repair our predecessors structure noticed an issue in the placement of the roof panels and took action to correct the issues We assumed at that point we had corrected the issue on Mr [redacted] 's structure which again Ill reiterate was not built by my company After sometime Mr [redacted] called in again to state that the unit was leaking again, in the name of customer service, and completely ignoring the fact that our company didn't build the unit, we still issued at our expense a second repair for Mr [redacted] unit This time our men took it a step further and elected that a small gap between the center section of the unit and the lean to was the issue Given the extremely small nature of the gap and the fact that again we are repairing at no charge a unit we didn't build, our team felt a small bead of silicone in the gap would remedy the issue, the customer refused to allow this remedy to be performed The crew called the office and asked for suggestions since the customer would not allow the proposed solution We suggested that we take out all the screws in the roof panels and slide them forward/up closer to the side panels on the center unit The customer also had objections to this fix, stating that he would require larger screws to be used The reason he stated was one that I have never experienced in several years in the industry and have never experienced to be an accurate in the many repairs which I have been a part of in this industry He stated that even though the screw would be new screw and they would be placed in new fresh locations that the panels would "run" and he would not accept the repair He then decided he wanted a new roof In our industry, much like in any construction based business, when the product is turned over to the customer and the customer signs off on the work performed, any changes to the work is assumed to be at the hands of the customer Given that this unit has had the foundation and floor completely changed since the date of install, I feel it is safe to say the concrete being poured after the install is the true issue at hand here We exhausted the means of repair in which my company offers and did so again, to a unit which MR [redacted] did not buy from my company We have made two trips to his location and have been told NO on two different repair suggestions We tried to provide Mr [redacted] with these services at no charge to him, again not due to our obligation to him as we had none, but instead due to our desire to make folks happy and gain business from others in the future It this case we simply do not have a solution to his issue which he will agree to and we as a company will offer at no charge our services for the repair, but can not replace the roof of a structure he bought from someone else I am very sorry that this attempt to provide customer service over and beyond our obligation to the customer has resulted in this level of complaint, however we have our limitations as to what we can invest in good will on a unit not purchased from our company Sincerely, [redacted] General Manager Steel Buildings and Structures [email protected] 877-272-
I am rejecting this response because: Steel Buildings and Structures Incbought out Steel Buildings and Structures LLC., therefor they are responsible for faulty workmanship done on any of their buildingsIt is my understanding that there is an unlimited warranty for faulty workmanshipI am including a paper that was sent to me which states thisThe actual pamphlet from the company is currently being mailed to me by Anthony Providenti whom I originally purchased the building from, (I can forward that as soon as I receive it) The first crew that was sent who "noticed an issue in the placement of the roof panels" (faulty workmanship), decided that if they cut the corners of a few panels & bent them in, hopefully that would prevent the water from running down the seams and leaking into the buildingSince the crew did not use a water hose and test the roof, they were unsure if it corrected the problem When next it rained, the roof was leaking worse When the second crew came out, they again stated that the roof had been put on incorrectlyThey wanted to seal it with silicone, which would have stopped the leak, but for how long? How long does silicone last before it starts peeling away from the tin? So yes, I refused the band aidAfter consulting with the home office, the head man stated they could remove the panels and replace them correctlyI was concerned about the pre-existing holes lining up and when I asked about it, he stated that they would use larger/different screws to replace the panels with, this would seal the new & pre-existing holes When I asked them to show me the screws, they realized they did not have the correct screws on the truck I did not want them re-positioning the panels not having the correct hardware to complete the job, the roof would have leaked even worse In Mr [redacted] ’s rebuttal, he states that the new screws would have been “placed in a new fresh location”, what about the holes left behind by removing the old screws? Mr [redacted] also states that there was "a gap between the center section of the unit and the lean to" This is not correct, there is no center section and lean to section, it is a continuous roof that is leaking between the first, second & third panels from the top on both sides, the same area that they attempted to correct the first time He also keeps reiterating that the building was not built by his companyWhen they purchased SBS LLC, it became their company and they accepted all responsibility for any past, present & future Steel Buildings and Structures I never refused the suggested repair of removing and replacing the panels, I just refused for it to be done without the correct hardwareI stated that if they could not repair it correctly, then they could replace the roof all together They could have gotten the correct screws and scheduled a day to repair the roof, but instead, they just refused to repair what was done incorrectly in the first place The poured concrete floor DID NOT magically turn the panels around the wrong waySo his blaming the leak on my floor is ludicrous It was FAULTY WORKMANSHIP that caused my roof to leak, and that has an unlimited warranty Mr [redacted] is just making excuses hoping that he will get his way and not have to pay his men to correct what was done incorrectly in the first placeBoth crews that have come out has stated that the roof panels were put on incorrectly I am also including pictures of the leaking roof & the wet floor showing the amount of leakage Regards, [redacted]
Dear Revdex.com and Mr [redacted] ,Steel Buildings and Structures Incgladly stands behind its products In this situation the garage was installed on 9/16/16, the garage stood on the customers property for nearly one year when the complaint of a leak was filed with my company 8/10/Per the notes in our system when the complaint was filed SBS did what we do for ever customer whom reports an issue, we explained that we would be right out to address the situationWhen we arrived at the location however, we learned that additional work had been performed on the unit of Mr [redacted] which was not performed by SBSSince the units erection in 2016, someone has performed additional work to the structure, including but not limited to the addition of sheet rock covering the interior of the unitSBS clearly states in item #of the signed purchase order that was agreed to by both Mr [redacted] and the authorized dealer that " If Buyer alters the unit in any manner, including without limitations any interior or exterior modifications, or installing electric or plumbing to the unit, all warranties shall be immediately void."These terms were agreed to by both parties prior to SBS executing the contractIn this situation we intended to correct any issue that SBS may have created in this structure Once we arrived and realized that others have also been here performing work we realized that they may have been the folks to created a leak in the unit Given that the unit was installed a year ago and the leak is only now being noticed we can not be sure that the unit has leaked since the day we installed it In fact given that the unit was installed, signed off on, paid for, and then others were authorized to perform addition work costing additional funds, in the unit that would indicate that last year in September, this unit was doing exactly as it was intended to do I am not aware of the amount of time that lapsed from SBS installing the unit, untill the additional labor and materials where applied to the unit, but can only assume that the unit was not leaking when the sheet rock was installed as it surely would have prompt Mr [redacted] to have stopped the installation of the sheet rock and would also have prompted a complaint about the leak prior to today's date As I stated when I stared this reply, SBS does stand behind its work, and we had every intention of correcting any and all errors that my company may have made, this can be verified by the fact that even after the amount of time that had lapsed from the erection of the unit until the reported issue SBS still sent a repair crew to address the issue Had the unit been in the same condition that it was when we left it in Sept of 2016, we would have happily found the leak that must be our responsibility and repaired itWe gladly warranty our work, we simply can not however warranty our products against errors made by others Given that SBS nor Mr [redacted] can verify that the leak is a direct reflection on the work performed by SBS we simply can not warranty this claimI do apologize that SBS must stand by its contract terms in this situation, however the liability to correct errors that no one knows whom created, is a liability that is far to great for any company to withstand I have included a signed copy of the contract that was presented to and signed by Mr [redacted] back in September to verify the information that I have presented in this responseBest Regards,
I am holding firm to my offer I spoke with Kimberly on Friday, February 5th about taking down the wall and just leaving it open so that our vehicles can be parked I have a email I sent after I paid the extra money thinking it was observed as similarity of the building also if so the building was supposed to been mirrored off a referral sold by [redacted] ***s previous customer Donald Gist Steel building contract with [redacted] which submitted it incorrect to them He is liable for contract received per conversation with my husband [redacted] would not even talk to anyone about this with only hanging up the phone I just want a resolution--afterwards--I will close the complaint but until solved I will pursuit I have contacted SC Consumer affairs in concern with [redacted] versus a telephone conversation with Kimberly of Steel Building I am hoping to revolt his license( [redacted] ***) to sell in the State of SC and county of residence I am waiting on a response from our Consumer Affairs I do not feel it is fair to the consumer to be juggled around on a resolution I will drop this complaint once wall is removed or unit is suitable to use Also the fact I paid [redacted] more down deposit versus what he turned in I would have never notice this discrepancy had the building sold was what was installed versus a vendor contract error.I am rejecting this response because: not satisfied with having to pay more money payment due should be held from [redacted] ***s from the contractor for the error He( [redacted] ***) is hired by steel building to get customers Regards, [redacted]
on time delivery and set up installers easy to work with