I am rejecting this response because: In regards to Stearns Bank refunding the $373, I accept that mitigation and appreciate the credit I am in receipt of the funds, thank you.My rejection of their response is for reasons:1) The primary issue was they refused to release a hold and assignment they had on my life insurance policy and my Landlord lease Both things they had absolutely no right to refuse as I, the consumer, requested they be taken off as I wanted to pursue a different bank for closing They completely ignore this in their research of the issue and response to me online and I believe should be emphasized as it illustrates low integrity and unethical business practices.2) Their response that we signed an open ended reimbursement of bank expenses is not true (in my opinion) and at the heart of the $dispute I showed them the letter that my wife and I signed which agreed that the $"...due diligence fee is non refundable and will pay the Bank's costs and expenses..." They charged us this $above the $SBA loan deposit At no time did they show us that they had $in expenses related to our loan They brought this up only when we asked for them to release my life insurance and lease assignments
I am rejecting this response because: In regards to Stearns Bank refunding the $373, I accept that mitigation and appreciate the credit I am in receipt of the funds, thank you.My rejection of their response is for reasons:1) The primary issue was they refused to release a hold and assignment they had on my life insurance policy and my Landlord lease Both things they had absolutely no right to refuse as I, the consumer, requested they be taken off as I wanted to pursue a different bank for closing They completely ignore this in their research of the issue and response to me online and I believe should be emphasized as it illustrates low integrity and unethical business practices.2) Their response that we signed an open ended reimbursement of bank expenses is not true (in my opinion) and at the heart of the $dispute I showed them the letter that my wife and I signed which agreed that the $"...due diligence fee is non refundable and will pay the Bank's costs and expenses..." They charged us this $above the $SBA loan deposit At no time did they show us that they had $in expenses related to our loan They brought this up only when we asked for them to release my life insurance and lease assignments