Thank you for the information provided with feedback received from a guest regarding their stay with us from October - 24, 2017, file I.D# [redacted] We take claims such as this very seriouslyOur team receives on-going training in order to address guest concerns and assure an enjoyable experience for all our customersWe value our well-earned reputation of providing the best in product and service, and have reached out to this guest directly with the contact information provided in order to address all of his concerns, and reach a satisfactory resolution.Mahalo,Matthew L***Director of Front Office OperationsHilton Waikoloa Village
Complaint: [redacted] I am rejecting this response because: In no way has he made a significant effort to resolve this Sincerely, [redacted] ***
Thank you for the information provided with feedback received from a guest regarding their stay with us from October - 24, 2017, file I.D# [redacted] We take claims such as this very seriouslyOur team receives on-going training in order to address guest concerns and assure an enjoyable experience for all our customersWe value our well-earned reputation of providing the best in product and service, and have reached out to this guest directly with the contact information provided in order to address all of his concerns, and reach a satisfactory resolution.Mahalo,Matthew L***Director of Front Office OperationsHilton Waikoloa Village