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Steaks Express

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Steaks Express Reviews (37)

This dispute has already been settled with the customer and a refund check has been mailed. Any questions, you may call me at ([redacted]. Thank You, James Y[redacted]

Our office has tried on several occasions to make contact with this customer to resolve this complaint. No answer and customer has not returned our phone calls. Any questions, you may call me at [redacted]. Thank You, James Y[redacted]

I am rejecting this response because: After my initial conversation with the company, I was informed there would be a police report and charges would be made. I was never contacted by the police department, nor was I ever contacted back from the company. I tried calling the company several times and was never able to get through. I was informed that Craig did not work from your company, and that he would by your meat to sell independently. How would I return the meat for a return then? And why was my card charged additional $130.00. My bank authorization code showed that it was charged at your company. I would appreciate the extra that I was charged to be returned, and will gladly resolve this dispute. My receipt also states 1-year guarantee, was does that cover? I through the meat out due to it spoiling, I tried to reach your company over 6 months ago, and never had a call returned.

I am rejecting this response because:
There have been absolutely NO messages regarding this matter. I assure you they would have been promptly returned!

Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: James K Y[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
All our products are USDA inspected and all our products come from the US. As of this date, we have no record of this customer calling our...

office to complain about our product or request a refund. We stand behind our guarantee and will replace any product that is returned to us in the same condition as it was delivered to the customer. However, customer is past the 3 day money back period so we can not offer a refund. Our customer service department will attempt to get in touch with this customer and offer a full replacement of the product. Any questions, you may call me directly. James Y[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Currently waiting for the salesperson to contact me to replace my product. When I prove to him that his label is fake I will get my money back. A three day refund period is ridiculous for a frozen product. The expiration date wasn't within three days so I should be able to receive a refund. I will be calling back soon since it has been a week now with no contact from the salesperson.

We have tried on several occasions to resolve this complaint with the customer. The salesman whom she purchased the product from is an Independent Contractor not an employee. I have asked for a receipt several times from the customer. The only receipt she can provide is the one for the credit card for the amount of $500. This amount has been refunded through a credit card dispute transaction. I have also tried on several occasions to send a customer service rep to pick up the product but again the customer refuses to return any product. At this time without product being returned in the same condition as it was delivered and a valid receipt showing the additional $570 was paid in cash we can not honor the refund she is requesting.  If you have any questions, you may call me directly at [redacted]. Thanks, James Y[redacted]

We do not have an office in MD. Our drivers do not service that area.

The salesman, Dennis L[redacted], was not working for us during this time. He was and still is working for [redacted] in Cheraw, SC. I have asked several times for a receipt from this customer so if Dennis is using our name I can take action against him. No receipt has been provided and customer has provided no proof that the product is ours. Any question, you may call me at [redacted]. Thanks, James Y[redacted]

The customer service number for our company is listed on the same brochure as the return policy. If the customer has the brochure, which clearly he does as he mentioned the return policy, then he has our customer service number. Our policy clearly states that all returns for a refund has to be made...

within 3 business days of purchase. This customer called well after the 3 day cancellation period. We will be happy to do an even exchange for any product the customer has left but we can not honor a refund after the 3 day cancellation period. If you have any questions, you may call me directly at [redacted]. James Y[redacted], Manager

(The consumer indicated he/she DID NOT accept the response from the business.)
After James Y[redacted] called me the first time, he never called again like he said he would. I have not been reached by anyone to prosecute the individual, and if he charged my card at your company, how is that independent work. I do not wish to presecute, I would like my money back. Its that simple.

I am rejecting this response because: The response from this "business" is not true, I have telephone records to prove that.  Mr. Y[redacted](?) is not being truthful. I will supply the required documents as needed.  I called them.  They NEVER responded. His assertion that they tried to call me is NOT factual.  I asked, when I did call, to speak with MR C[redacted] (?) so called president of this company was rejected.  Amazing to me is that is has taken so long get a response from "Steaks Express" people.  The person they claim was NOT an employee of theirs appears to me to be false as when I made the purchase.. he called "headquarters" to get an approval of my credit card and I spoke with a person called "Joanne" whom told me that the salesman was one of their "best".  So... What do I do from here?  ALL is documented. I await your (the Revdex.com) reply. Thank you.

-----Original Message-----
From: [redacted]@roadrunner.com
Sent: Saturday, October 01, 2016 12:52 PM
To: Lechelle [redacted]
Subject: RE: Revdex.com Complaint Case# [redacted]
They brought a refund check on Friday 9/30/16 and picked up the meat. I told Jason the driver I am satisfied now. The problem was the person who sold me the meat was a contract salesman. I can't understand why it took so long to get the refund like was promised on the fist day. It is over now, I am going to put up a sign "No Solitation Allowed". Again thanks for your help [redacted]

As stated before we need the customer to contact our customer service department to resolve this matter. We will issue a full refund upon response from customer. Customer Service number is [redacted]. Ask for James Y[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

As we have previously stated Curtis R[redacted] was not authorized to accept credit cards on behalf of Steaks Express. We submitted all these records to the Moore, Ok police department to file charges against Curtis R[redacted]. The customer was informed of this at the time and advised to follow up with the Moore, OK police department. A refund was offered upon return of the product that was delivered. No product was ever returned and no further contact from customer.  Any questions, you may call me at [redacted].

The response you received from us was a mistake. That was actually a response to a different complaint. As of this date, we have not been able to get in touch with this customer to resolve this issue. We have left voice messages several times with no return call. We will continue to reach out to...

this customer and respond to the outcome once we have contacted them. Any questions, you may call me at [redacted]. Thank You, James Y[redacted]

Contact Name and Title: James Y[redacted] - Manager
Contact Phone: [redacted]
Contact Emai[redacted]
Craig A[redacted] does not work for us. Craig was fired from our company back in February. This customers credit card was taken by another independent contractor Curtis R[redacted]. I have spoken with...

this customer and explained the situation. This has all been turned over to the authorities for prosecution. Curtis R[redacted] was an Independent Contractor who purchased meat from our company on a consignment basis. We quit using him when we found out he had taken several checks and credit cards and changed the amounts on each. He was using the name Craig A[redacted] while make these transactions.

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Address: 7209 Cessna Dr, Greensboro, New Jersey, United States, 27409-9685

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cedarparke.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Steaks Express, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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