Steadman's Sport Center of LA, Inc.

From: *** *** *** Sent: Saturday, March 14, 4:PMTo: Kelly MaceSubject: Dispute ID ***Dear Kelly Mace,This email is in response to correspondence received from Revdex.com regarding the above dispute ID number.First, let
me apologize for not communicating with the Revdex.com earlier The correspondence was addressed to our PO Box which we do not routinely visit, as we have mail delivery at the hotel, directly If possible, we would appreciate our mailing address being changed to the address, below Thank you.Regarding the dispute, firstly, the room was booked in the name of Anna *** This is important only because I will be attaching the room charges folio to show you that we did, definitely make accommodations to this guest, however the folio has Ms***s name on it.Mr*** claims that the purchase price (room rate) was $ You will not on the attached folio that the room rate was “$ You will also note a credit (-$15.90) of 10% labeled “wedding discount” which was a courtesy discount that we offered to these guests as they were to be married on that day Ms*** and Mr*** booked two rooms, only, and so this 10% discount was not a group discount You will also note on the folio that Ms*** was given a $courtesy discount due to the unusual circumstance of a small amount of snow having blown under their balcony door during what was, in fact, a rather “epic” storm here in the High Country I have included, below, the only historical link that I could find to the conditions in the High Country on that weekend The recorded wind gusts in Boone (miles from us) were MPH Bowing Rock, however, is close to feet in elevation, our hotel directly straddles the Eastern Continental Divide and is located in close proximity to the John’s River Gorge I am certain that wind gusts at our location on that evening reached MPH, sustained http://wataugaroads.com/saturday-sunday-feb-1415-conditionsreports/Mr*** failed to inform the Revdex.com that the hotel, and surrounding area, experienced several power outages during the early morning hours of 2/ I am certain that this must have contributed to the coldness of the room However, even when the power was not out, Mr*** did not, once, contact our front desk during the night or early morning to discuss the situation in which case we could have provided a space heater In addition it is not accurate that there were no other rooms available on 2/14/as our hotel always maintains two “hold back” rooms, clean, and guest ready in the event that there is a guest room issue that cannot be corrected during the late night hours Both of these rooms were available on that night and Mr*** and Ms*** could have been moved to a more accommodating room had they communicated any concerns to the front desk However, Mr***’s first communication with the front desk was the following morning, 2/15, during checkout.Mr*** complained that he was not contacted by a manager However, Ms*** was, in fact, contacted by our front desk manager, MsKerry Hines, and I also include an email communication between MsHines and Ms*** during which Ms*** acknowledges that there was nothing that the hotel could do about weather, or the power outages Ms*** indicates that her husband was told that he would be given “credit” for the room However, he was not told that he would be given a full room credit, but rather the $courtesy credit, which he was in fact given MsHines points out in the email communication that the 10% courtesy discount, plus the $inconvenience credit amount to a discount of approximately 43% off of our regular room rates In conclusion, we feel that we did everything within our control to accommodate this guest, and to treat them in a hospitable manner However, given that weather and power outages are completely out of our control, and that the guest(s) did not reach out to us in a timely manner, when other accommodations could have been arranged for them, within our property, we feel that we have gone above and beyond in our dealings with this guest.Thank you for your time and, again, we apologize for the delay in communicating with you.Kind regards,Lorry M***General ManagerValley Blvd.Blowing Rock, NC 28605pf828.295.3161www.GreenParkInn.com