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Dear Ms . [redacted]: Please accept this letter in response to an inquiry you made to the Revdex.com (Revdex.com). In your letter you expressed concern regarding a fee on your loan. Sandy in our Resolution Department has tried reaching you by phone regarding this matter, but was...

not able to reach you. We have reviewed your account and are providing the following information: )> On April 21 , 2015, we posted your loan payment incorrectly causing a fee to assess to your account. )> On June 19, 2015, you brought the error to our attention and we corrected It on June 22, 2015 and waived the late charge that caused the error. Please accept our sincerest apologies for not being able to explain the fee when you initially contacted us and that no one called you to inform you we had made the correction to your loan. It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possible. Thank you again for taking time to make sure we are providing you with the service you deserve as a member. Again, please accept our apologies if at any time you felt the credit union did not make every effort to assist you as you expected. If we can be of further assistance please contact us at the numbers listed above. [redacted] Executive Vice President Member Services

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Virginia Credit Union[redacted]Please accept this letter in response to an inquiry you made to the Revdex.com. In your letter you expressed concern regarding the credit reporting of your auto loan.  After further research, we are providing the following information:Your...

inquiry concerning the reporting of the auto loan # on your credit report has been researched. Our records indicate that the account is reporting correctly as having been paid two times 30 days late. As a one time courtesy we have removed the negative reporting for January and March 2017. Prior to this adjustment, we notified the credit reporting agencies in June 2017 to update the information.If there is an individual reporting agency that is not reporting this information correctly, please submit a dispute directly with them. Once we received the dispute from the reporting agency, we will update any incorrect information. The response time for the Credit Reporting Agencies to update your file approximately 45 days. Thank you for contacting Virginia Credit Union. It is Virginia Credit Union's pledge to exceed our members' expectations and deliver the highest level of service possible. Please accept our apologies if at any time you felt the credit union did not make every effort to assist you as you expected. If you have additional questions, please contact us at the numbers listed above.Sincerely ,Executive VPMember Service