Stay Express Inn & Suites

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] ***, I am not sure why has guest launched this complaint, every thing is fine between the hotel and the guestIn fact the guest chose to stay with us and is a returning guest, this complaint was a real surprise to us,I am attaching a guest folio for [redacted] that she stayed with us recently even after the complaint datePlease let us know if you need anything else Regards, [redacted] Ph: [redacted]

Revdex.com Corporate Office [redacted]
Austin, TX [redacted] Date: 05/05/Complaint ID: [redacted] To whom it may concern, We sincerely apologize for the guest's unsatisfactory experienceWe would like to let you know; that we thrive to satisfy all of our guest's needHowever it is not the same in this caseKindly' find the attached copy of the receipt of the refund for $Thanks, Regards [redacted] Front Desk Manger Stay Express Inn & Suites

Hello [redacted],   I am not sure why has guest launched this complaint, every thing is fine between the hotel and the guest. In fact the guest chose to stay with us and is a returning guest, this complaint was a real surprise to us,I am attaching a guest folio for [redacted]...

[redacted] that she stayed with us recently even after the complaint date. Please let us know if you need anything else.   Regards,   [redacted] Ph: [redacted]

letter-spacing: 0.05pt;">[redacted] Revdex.com Corporate Office [redacted] Austin, TX 78752 Subject : Response to ID # [redacted] Dear [redacted], First of all I sincerely apologize for the late response on ID # [redacted] made a Non Refundable Reservation from Expedia.com for the night of 17th of July, 2015. According to the system and front desk agent [redacted] checked into Room # [redacted] at about 8:30pm on [redacted] July, 2015. After almost 2 hours they came down to the front desk asking for a refund. Front Desk Agent [redacted] offered them go up to their room to clean it for them but they declined the service then he offered to move to several different rooms but they denied that as well. However they never checked out of the room rather they kept the same room. The next morning the according to the Housekeeping report the guest had used the room. So, in this case we are unable to provide them with any refund. However, if they decide to stay with us again we can give them a 25% corporate discount. Moreover we will try our level best to satisfy their needs. Kindly feel free to contact me for further information. Thanks, Regards, [redacted]

Those are indeed the last 4 digits of my card however I've combed over my bank statement for the month of May and that amount was not credited back to me. In fact there are only 2 credits for that month so it was easy to determine. Once I saw the same receipt you mentioned I closed the case because I assumed in good earnest it would be honored.    
Regards,
[redacted]

[redacted] Revdex.com Corporate Office [redacted] Austin, TX 78752 Subject : Response to ID # [redacted] Dear [redacted], First of all I sincerely apologize for the late response on ID # [redacted] made a Non Refundable Reservation from Expedia.com for the night of 17th of...

July, 2015. According to the system and front desk agent [redacted] checked into Room # [redacted] at about 8:30pm on [redacted] July, 2015. After almost 2 hours they came down to the front desk asking for a refund. Front Desk Agent [redacted] offered them go up to their room to clean it for them but they declined the service then he offered to move to several different rooms but they denied that as well. However they never checked out of the room rather they kept the same room. The next morning the according to the Housekeeping report the guest had used the room. So, in this case we are unable to provide them with any refund. However, if they decide to stay with us again we can give them a 25% corporate discount. Moreover we will try our level best to satisfy their needs. Kindly feel free to contact me for further information. Thanks, Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted],   I am not sure why has guest launched this complaint, every thing is fine between the hotel and the guest. In fact the guest chose to stay with us and is a returning guest, this complaint was a real surprise to us,I am attaching a guest folio for [redacted] that she...

stayed with us recently even after the complaint date. Please let us know if you need anything else.   Regards,   [redacted] Ph: [redacted]