Wrongful diagnosis of the problem and therefore incorrect service solution I hired [redacted] from Stay Dry Basement Waterproofing because there was a was leak in one of the small walls in the basement of my office Mr [redacted] inspected the wall and concluded that the leak was coming from the whole foundation of the basementIn reality, the water was coming from holes in a small portion of the wall and not the foundationHe dug out the basement, but did not fix the leak; instead he rerouted the water coming in, to the sump pump Such extensive work was not necessaryAll that was needed was fixing the leak from the wall Mr [redacted] ended up doing unnecessary work which not only extensive but more expensive as well I stopped him from doing the extra work and asked that he fix the leak; and not charge me for the unnecessary work that he had startedHe claimed that the extra work is needed
Don't ever hire this company1st of all they are so disorganizedThey kept changing the day they suppose to do the jobThey told me they were going to show up on a monday afternoon and they did but then the next day they show up till like 1pm in the afternoon and basically did nothingWednesday came thru and they never show upAnd of course it was Thanksgiving that thursday so they never show up the rest of weekWhat upset me is that they never called me to let me know they were not going to show up on the rest of the weekThey came back on monday and the job was finish till WednesdayThe job was done goodBut their clean up was horribleThey left concrete mix on my porch, and basement stairsThey also broke my latch for my storm door in my porchTheir employees also were opening my fridge and left concrete mix all over the handleMy laminated flooring in my kitchen had footprints of their workers with concrete mixI got hold of their manager and he said to email him the pictures of the problems and I never heard anything backTheir work was good, but their clean up is horribleBeware of this company
After timely cancellation of the contract, the company withheld a portion of the deposit in violation of the refund clause I signed a contract on Wednesday, February 8, for installation of a drain system in our basementOver the weekend, I discovered that the cause of the water in our basement was not seepage but a different problem On Monday, February 13th, the third business day after signing the contract, I telephoned the salesman, Wayne N [redacted] and told him that I was cancelling the contract and why He said that that was okay In full compliance with the cancellation clause of the contract, I sent written notification to StayDry by certified mail on February 13, StayDry responded by letter dated February 14, that they had received the cancellation of the contract and enclosed a check for $ This was a refund of the $deposit less $which StayDry withheld for "administrative costs" I then sent a letter to StayDry on February 20, informin
I had this company do waterproofing in my basement; A crew of very young people showed upThe work was 6,The cement work over the perimeter trench ended up being too thin and not good workmanshipIt was hard to tell at the time until the cement curedThey sent a fellow down to attempt to make the work look betterHe used portland cement which cracked all along the original workThey won't do anything to make the thickness of the cement adequate, so that I may finish the floorIn other words, they don't stand behind their workI also used the on another project for 8,and their attitude is go pound sandGet a reputable company, not these people
Stay Dry is not responding to our complaints/concerns (basement still leaks and their employees took our sump pump) [redacted] (sales rep), arrived hours late to the appointment (to give quote) without any prior notification to us from Stay Dry that he'd be late We signed the quote with [redacted] on 3/30/and were told Stay Dry was scheduling weeks outIt was close to weeks before we even received a phone call to schedule the pre-install inspection (install scheduled for weeks after inspection) The work was scheduled for days (5/21-23) and we were told the team should arrive at 9:30/10am every day because they would leave Lansing at 8amThe team showed up late on 5/21/(arrived closer to 10:30am) without any notice to us from Stay Dry that they'd be late and left around 4/4: On 5/23/the team left at 4:30pm without telling us they were done/not doneAfter checking the basement I immediately called [redacted] telling him the team left without a word
StayDry charged for a repair that should have been covered under their lifetime guarantee. StayDry was contracted by the sellers of the house we were moving into to repair a crack/leak in the basement of the home. When we moved in, it was still leaking. When we finally got StayDry here to repair, we were told it was a new crack and that we needed to pay another $650 to fix it. I have pictures that show the new crack coming directly from the old. I've sent emails to the owner, [redacted] ***, and CEO of the company. I finally got a call back from Mr. [redacted] requesting copies of the pictures. He told me he would get back to me after that weekend. It's now been several weeks. I get no response to my emails. My realtor has tried to resolve this, and she is getting no responses. That is why I am now contacting you, out of frustration. Please help.
Wrongful diagnosis of the problem and therefore incorrect service solution I hired [redacted] from Stay Dry Basement Waterproofing because there was a was leak in one of the small walls in the basement of my office Mr [redacted] inspected the wall and concluded that the leak was coming from the whole foundation of the basementIn reality, the water was coming from holes in a small portion of the wall and not the foundationHe dug out the basement, but did not fix the leak; instead he rerouted the water coming in, to the sump pump Such extensive work was not necessaryAll that was needed was fixing the leak from the wall Mr [redacted] ended up doing unnecessary work which not only extensive but more expensive as well I stopped him from doing the extra work and asked that he fix the leak; and not charge me for the unnecessary work that he had startedHe claimed that the extra work is needed
Don't ever hire this company1st of all they are so disorganizedThey kept changing the day they suppose to do the jobThey told me they were going to show up on a monday afternoon and they did but then the next day they show up till like 1pm in the afternoon and basically did nothingWednesday came thru and they never show upAnd of course it was Thanksgiving that thursday so they never show up the rest of weekWhat upset me is that they never called me to let me know they were not going to show up on the rest of the weekThey came back on monday and the job was finish till WednesdayThe job was done goodBut their clean up was horribleThey left concrete mix on my porch, and basement stairsThey also broke my latch for my storm door in my porchTheir employees also were opening my fridge and left concrete mix all over the handleMy laminated flooring in my kitchen had footprints of their workers with concrete mixI got hold of their manager and he said to email him the pictures of the problems and I never heard anything backTheir work was good, but their clean up is horribleBeware of this company
The staff and installers were great! I'm happy with the final product and the service was outstanding! I would recommend this company to anyone
After timely cancellation of the contract, the company withheld a portion of the deposit in violation of the refund clause I signed a contract on Wednesday, February 8, for installation of a drain system in our basementOver the weekend, I discovered that the cause of the water in our basement was not seepage but a different problem On Monday, February 13th, the third business day after signing the contract, I telephoned the salesman, Wayne N [redacted] and told him that I was cancelling the contract and why He said that that was okay In full compliance with the cancellation clause of the contract, I sent written notification to StayDry by certified mail on February 13, StayDry responded by letter dated February 14, that they had received the cancellation of the contract and enclosed a check for $ This was a refund of the $deposit less $which StayDry withheld for "administrative costs" I then sent a letter to StayDry on February 20, informin
I had this company do waterproofing in my basement; A crew of very young people showed upThe work was 6,The cement work over the perimeter trench ended up being too thin and not good workmanshipIt was hard to tell at the time until the cement curedThey sent a fellow down to attempt to make the work look betterHe used portland cement which cracked all along the original workThey won't do anything to make the thickness of the cement adequate, so that I may finish the floorIn other words, they don't stand behind their workI also used the on another project for 8,and their attitude is go pound sandGet a reputable company, not these people
Stay Dry is not responding to our complaints/concerns (basement still leaks and their employees took our sump pump) [redacted] (sales rep), arrived hours late to the appointment (to give quote) without any prior notification to us from Stay Dry that he'd be late We signed the quote with [redacted] on 3/30/and were told Stay Dry was scheduling weeks outIt was close to weeks before we even received a phone call to schedule the pre-install inspection (install scheduled for weeks after inspection) The work was scheduled for days (5/21-23) and we were told the team should arrive at 9:30/10am every day because they would leave Lansing at 8amThe team showed up late on 5/21/(arrived closer to 10:30am) without any notice to us from Stay Dry that they'd be late and left around 4/4: On 5/23/the team left at 4:30pm without telling us they were done/not doneAfter checking the basement I immediately called [redacted] telling him the team left without a word
StayDry charged for a repair that should have been covered under their lifetime guarantee. StayDry was contracted by the sellers of the house we were moving into to repair a crack/leak in the basement of the home. When we moved in, it was still leaking. When we finally got StayDry here to repair, we were told it was a new crack and that we needed to pay another $650 to fix it. I have pictures that show the new crack coming directly from the old. I've sent emails to the owner, [redacted] ***, and CEO of the company. I finally got a call back from Mr. [redacted] requesting copies of the pictures. He told me he would get back to me after that weekend. It's now been several weeks. I get no response to my emails. My realtor has tried to resolve this, and she is getting no responses. That is why I am now contacting you, out of frustration. Please help.