Station

Hello,I received an email stating that a letter was sent to the business that I had complained aboutI wanted to write back and let you know that the business did in fact reimburse me for my damages and I would consider the issue resolved (assuming no further damage to my car becomes apparent).I imagine they will be responding to your letter stating that it has been resolved, and I can confirm this.Thank you,***

We show the first email from Ms [redacted] to be on August 16th regarding the noise from the tenant above her and she wanted to know what we had available to transfer her to on a 3rd floor unit We offered her a unit and offered to waive the transfer fee In situations with noise complaints, we offer to waive the transfer fee because these situations can be difficult to resolve depending on the level of noise and cause of noise and if it is considered apartment living or something that a judge will allow us to evict someone over (Most tenants don’t realize we do not have the power to make the decision on an eviction case and it is very difficult to get a JP to evict anyone over noise due to the amount of proof that is needed.) At this time and up until December, her complaint was related to noise levels in the above unit and we did not hear about it being a “squeaking noise” until December At this first complaint in August and when she was offered a unit to transfer to, we asked her to let us know when to get the new unit ready for her We did not hear back from her until September 8th when she apologized for the delay in getting back to us on the transfer but that the issue is still going on and that the police gets called out frequently Her complaint was that there is loud people talking and laughing and the walls are too thin (incident she was complaining about was at 8pm and the resident above her did admit to having guests in his apartment but claimed it wasn’t a party, just a social gathering.) At this time we also started getting complaints from the resident above her that he felt he was being harassed from Ms [redacted] and wanted us to do something about her And that he is doing nothing to disturb her and said the police have also stated there is no noise issue when they are called to his apartment by her On the Sept 8th communication, she stated she no longer wanted to transfer but wanted to break her lease and asked what our policy is for breaking the lease She was told our lease break option We didn’t hear from her again till October 2nd when stated she didn’t want to move out and pay for the penalties for breaking her lease but asked about transferring to a bedroom apartment because she was going to move in with her sister and would get back with us once she discussed with her sister We did not hear from her again until December 18th when she emailed a video of her noise complaint I happened to be visiting the property that day and the community manager played the video for me and we both were shocked to hear a squeaking noise since the tenants prior complaints had all been more noise and party accusations and nothing about the floor squeaking Once we heard the floor in the video, we had a flooring company look at the unit and saw that the subfloor was loose in one area of the apartment that could cause a squeaking noise This is very common in apartments and doesn’t require immediate repair This is extremely common in the area of Station Due to the soil and movement, all properties in this area experience shifting of buildings that cause cracking in walls and subfloor issuesWe decided to make the repair in the apartment in hopes that it would resolve at least part of her issue, however, we weren’t required per the lease to make the repair As I explained, many of our floors creak from subfloor issues and unless the noise is excessive, we are not able to repair every squeaky floor at the property But I agreed as well as the manager did, to make this repair not only for her sake but for the tenant that lives above her that is also very upset at this point and feels he’s being harassed by her The floor repair required moving of furniture and flooring to be replaced and the tenant to be inconvenienced without a kitchen for several days Due to the holidays this was scheduled after the first of the year and when the tenant was able to schedule non- use of his kitchen for three days This was all completed by January 27th.I am unaware of the drug activity she is referring to Due to fair housing laws and our management agreement with the owner of Station 3700, we are required to follow the terms of the lease and I do not see an area of the lease that we have violated that would negate the rental agreement and allow her to break her lease without penalty

Revdex.com spoke with the businessThere is always a manager on duty to speak toThe customer is more than welcome to come in or call and ask to speak with someone about any concerns