Statera Brand

I purchased an item from their storeI was sent a text saying my order was processed and I would receive another text when it shippedIt has been almost two weeks and I never received a message saying it shippedA week ago I sent an email to the email address they provide on their website *** and it is not a real emailTherefore, I have no way to contact them about receiving my money backThe order tracking site links me to another brand and says my order doesn’t existMy cats were charged the money so I would like the money back