7/11/2016On 6/24/we received a call to perform an Electrical Inspection for the purposes of restoring the Electrical Service after having been off for at least six months at [redacted] in Philadelphia, PAWe responded to the call and were at the location within minutes An inspection of the property revealed that there was a deficiency as noted on our inspection Report # [redacted] .Once the failed Inspection was complete, the business portion of our involvement with the property had been completely fulfilled As a courtesy, I offered to accept a picture of the repair in order to avoid having to charge the [redacted] Customer for return inspection fee On 6/29/we received a picture showing that the deficiency had been correctedOn 6/29/we sent an Inspection Approval card to [redacted] Energy for the property at [redacted] , Philadelphia, PAOn 6/30/we received a call from [redacted] Energy Customer stating that the address on the Inspection Approval Card needed to be changed to [redacted] , 2nd FlrPhiladelphia, PAEven though the [redacted] Customer never told us from the beginning that the inspection was for the second floor, we told them we would take care of the change and resubmit it for themThe [redacted] Customer then proceeded to call our office every ten minutes for an hour (Calls), disrupting our ability to take proper care of them and other [redacted] Customers we were currently working onAfter the sixth call, I informed the caller that we could not get the paperwork finished if we have to continually answer the phone for them, that I would take care of the revision as soon as I could and to stop calling and harassing usAt 9:am the revised Inspection Approval Card had been sent to [redacted] EnergyAs for the [redacted] Energy Customers Desired Outcome/SettlementRequiring for us to send a copy of the [redacted] Inspection Approval Card to the *** Energy Customer Address:The format of that information is not shared with the Public in order to avoid unauthorized duplication Note, this response had significantly disrupted our ability to help other customers as well, this customer has unreasonable entitlement expectations that are well above and beyond what was agreed upon.Richard G., Building Code Official
7/11/2016On 6/24/we received a call to perform an Electrical Inspection for the purposes of restoring the Electrical Service after having been off for at least six months at [redacted] in Philadelphia, PAWe responded to the call and were at the location within minutes An inspection of the property revealed that there was a deficiency as noted on our inspection Report # [redacted] .Once the failed Inspection was complete, the business portion of our involvement with the property had been completely fulfilled As a courtesy, I offered to accept a picture of the repair in order to avoid having to charge the [redacted] Customer for return inspection fee On 6/29/we received a picture showing that the deficiency had been correctedOn 6/29/we sent an Inspection Approval card to [redacted] Energy for the property at [redacted] , Philadelphia, PAOn 6/30/we received a call from [redacted] Energy Customer stating that the address on the Inspection Approval Card needed to be changed to [redacted] , 2nd FlrPhiladelphia, PAEven though the [redacted] Customer never told us from the beginning that the inspection was for the second floor, we told them we would take care of the change and resubmit it for themThe [redacted] Customer then proceeded to call our office every ten minutes for an hour (Calls), disrupting our ability to take proper care of them and other [redacted] Customers we were currently working onAfter the sixth call, I informed the caller that we could not get the paperwork finished if we have to continually answer the phone for them, that I would take care of the revision as soon as I could and to stop calling and harassing usAt 9:am the revised Inspection Approval Card had been sent to [redacted] EnergyAs for the [redacted] Energy Customers Desired Outcome/SettlementRequiring for us to send a copy of the [redacted] Inspection Approval Card to the *** Energy Customer Address:The format of that information is not shared with the Public in order to avoid unauthorized duplication Note, this response had significantly disrupted our ability to help other customers as well, this customer has unreasonable entitlement expectations that are well above and beyond what was agreed upon.Richard G., Building Code Official