State Employees Credit Union

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I never received mailed statements from May 2016, the online system never sent electronic messages, and never read that I owed any more than the monthly payment amountI had no idea until January that the account was delinquent from May Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

State Employees Credit Union staff has made very reasonable efforts to assist Ms*** in her unfortunate circumstancesMs*** did miss a couple of payments, one in May and the other in October paymentOn June 14, attempts to contact Ms*** by phone were unsuccessful due
to invalid contact numbersLetters were sent to Ms*** during this time requesting her to please contact State Employees Credit Union with no responseIn addition, several computer generated delinquent notices were sent to the member beginning at days delinquent, a 2nd notice at days delinquent and 3rd notice at days delinquent. Contact was made with Ms*** on December 14, 2016. On January 26, an extension for the January 19th payment was offered to Ms*** provided she pay the loan current through December 19th The extension was granted and sent to Ms*** to sign with all term and conditions including the next due date of February 19, Ms*** signed and returned the form agreeing to the extension terms. When February’s payment was not made in accordance with the extension agreement, Ms*** was contacted on 3/16/in which Ms*** stated she had not paid the 2/19/payment due to SECU’s online system reflecting a zero amount due when she was going to pay it on February 23, Due an error with SECU’s our online payment system and Ms*** having spent the money, another day extension for February’s payment was offered and grantedOn April 7, 2017, Ms*** called advising that she had been in an auto accident on April 4, 2017, in which her car was deemed a total loss. Ms*** did have GAP insurance however as Ms*** was advised, GAP insurance does not cover any extended and/or past due paymentsMs*** acknowledged the GAP coverage and stated she understood. Ms*** explained that she would be paying off the remaining balance that was not covered by the Gap insurance when she received her reimbursement for the deductibles

A strong effort was made to collect on this account as it has been over days delinquent for the majority of the term since opening on December 2014, as well as co-borrowers refusal to payAs per the members request for cease and desist department, member was told that State Employees Credit
Union did not have a cease and desist department but was told that she could provide the request in writingA copy of the power of attorney was asked for by the Collections Manager to properly direct any future calls that may have to be made, but the power of attorney documentation was not provided. We will still accept this by email or fax if member is willing to provide it to us. State Employees Credit Union recommends that the member remain current to avoid any future contact in an attempt to collect on any past due payments owed by the members

We are not sure exactly what insurance coverage Mr*** is referring toThe documentation he has provided in his complaint refers to a mortgage loan and an auto loanThe auto loan documentation refers to Credit life insurance, the other agreement to provide comprehensive and collision coverage
on his vehicleThe mortgage document is his Truth in Lending DisclosureIn the past Mr*** has asked why he did not have life insurance on his mortgage loan and he was told that the credit union is unable to offer credit life insurance on mortgage loans through our current insurance providerIf this is the case, State Employees Credit Union is still not able to offer Credit Life Insurance on Mortgage loans

Complaint: [redacted]
I am rejecting this response because:I never received mailed statements from May 2016, the online system never sent electronic messages, and never read that I owed any more than the monthly payment amount. I had no idea until January 2017 that the account was delinquent from May 2016.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

State Employees Credit Union is willing to accept one payment in the amount of $363.05 and will waive the remaining balance. Member may pay the $363.05 in on lump sum or monthly payments in the  amount of $25 each interest free. As part of the agreement, State Employees Credit Union is willing to clear any delinquent payments reported to the credit reporting agencies for the months of January 2017 through September 2017.