State Auto Insurance

Initial Business Response /* (1000, 5, 2015/11/05) */
On Wed, 10/28/15, I spoke with Ms*** and had a friendly discussion with her about the course and our 7-day guaranteeWhen Ms*** signed up for the course online, it was made very clear on the sales page and when she submitted her order
that she had days for her trial of the program and could cancel within that 7-day periodThis program is a yearlong marketing program and Ms*** understood it was $99/month for the next monthsAfter a pleasant conversation with Ms***, I agreed to cancel Ms*** from the program and did so immediatelyMs*** will not be billed for the program moving forwardShe has been cancelled from the program, so this has been resolvedI believe Ms*** submitted your form BEFORE she had a chance to discuss this with meAgain, this matter has been resolved:)

Initial Business Response /* (1000, 5, 2016/04/08) */
This complaint has been resolved with the customer and customer stated she would notify you of the resolution. Customer signed up for a yearlong marketing program. At time of enrollment, she signed and initialed an online contract that she...

understood the terms of her subscription and that she was committing to the 13-month program at $99/month. The online course has been delivered for the past several months and she was beyond the trial period of the program. She was needing help with her marketing and we delivered to her what she paid for.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/11) */
Joy of Marketing have contacted me and allowed me to opt out of the program.