State 8 Motorcycles

Initial Business Response /* (1000, 5, 2015/08/28) */
We regret that you were told to come and pick up your motorcycle, when in fact, it was not finished. We understand that you received $50.00 to cover your gas to return after it was completed. We would also be pleased to give you another credit...

towards the recommended repairs that were declined. If you do not know already, the person responsible is no longer on our team, and we are confident you will have a positive experience.
Sincerely,
State 8 Motorcycles

The issues have been resolved and we have given Mr. [redacted] a warranty for 12 mos to cover any future concerns for this incident. He has told us this is satisfactory.

Initial Business Response /* (1000, 5, 2016/05/13) */
We have contacted Jon P[redacted] and refunded his money.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We do see on Mr. [redacted]’s Credit Karma print out showing duplicate credit pulls.  However, we feel this service is not properly reporting the correct information.  Due to privacy policies we would encourage Mr [redacted] to contact Transunion,  2 Baldwin Place PO Box 1000, Chester, PA -1-800-888-4213 www.transunion.comMr. [redacted], has threaten us on multiple occasion with attorneys and taking us to court.  Once anyone brings up lawyers, we refer them to our law firm Liepply and Armstrong -[redacted]We will mail [redacted] a refund check for $100.00, today.

Initial Business Response /* (1000, 5, 2015/10/13) */
Although The part is well past the due date for return, we will still consider your request.
Please return the part to the attention of "PARTS RETURN" to continue this process, and we will notify you by the above email when received.

Initial Business Response /* (1000, 5, 2015/09/28) */
It is very important for us to make sure miscommunication is kept to a minimum,and that our customers are completely satisfied.
To this end, we require our salespeople to present a customer's offer on a computer generated form showing year,...

make model, mileage, etc. We double checked that this process was followed explicitly in this case. We further checked to make sure all government forms were completed correctly at the time of sale as well, and found they were.
Still, in order to keep our past customer satisfied, we would consider taking their purchase back in trade for another product they might feel better suits their needs. We hope that they will have many seasons filled with great memories on their bike!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we were told it was a 2008 I told insurance company it was a 2008 I checked price in kelly bbk for a 2008 the sales rep deliberately lied.
Final Business Response /* (4000, 11, 2015/11/19) */
Case #[redacted]
Hi David,
Thanks you for taking my call today. Attached is the signed bill of sale for John B[redacted] The vehicle on the Bill of Sale is a 2006 Harley Davidson
Thank you for the Help
Let me know if we need to provide any addtional information
Scott G[redacted]
330.929.8123

Hello, after hearing back from the customer today- we have refunded his credit card $50.00 6/21/2017 - Thank you

Initial Business Response /* (1000, 5, 2016/06/14) */
Contact Name and Title: Paul C[redacted] VP
Contact Phone: [redacted]
Contact Email: [redacted]
After Mr. G[redacted] decided not to buy the bike, he asked us not to cash his deposit check for $100. We have no record of cashing his check....

If he can provide us with proof that the check was cashed, we would gladly issue him a refund.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I communicated with Paul and after sending proof from my bank the cheque was cashed, I was sent a refund cheque. I would be weary of doing business with State 8 in the future knowing they do not effectively keep records of transactions but I am glad this matter has been settled.

We have reached out to Jeffrey [redacted] to set up a service appointment.  Mr [redacted] has expressed he no longer owns the vehicle and does not need an appointment.

Initial Business Response /* (1000, 8, 2016/01/28) */
The manufacturer's rebate for January 2016 is not applicable to December 2015 sales, and cannot be refunded. Mr. K[redacted] did receive the December advertised price. There is no ability to keep prices constant every month, whether it is from rebates...

or simply supply and demand that determines available pricing for any time period. Mr. K[redacted] did receive the lowest price available at the time he purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.