Took my late model Mercedes to Starr's automotive because the battery was going flatThey quoted $to diagnose the problemThey had the car for two weeks and charged $to replace an overhead control module (dome light) yet they did not have the necessary equipment to program it, requiring a $trip to the dealerThe dealer informed me that it was a $part that take an hour to replace and programThey would have charged $out the door When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a monthThey said it would be no problem to pick it up when I got back.That turned out not to be the case I dealt with a cocky, rude kid named [redacted] ***After finally completing the repair two weeks laterHe started calling me demanding paymentI reminded him that he agreed to wait until I returned homeHe started demanding payment or he was going to put a mechanics lien on the car and sell it as well as start charging $a day storageHe would not take a check or credit card and demanded cash onlyI had a friend extricate the car from him with cash in hand and drive it to the dealer for proper repairs and programing The whole experience left a bitter taste in my mouth and caused unnecessary aggravationI would not recommend this company to anyone
Took my late model Mercedes to Starr's automotive because the battery was going flatThey quoted $to diagnose the problemThey had the car for two weeks and charged $to replace an overhead control module (dome light) yet they did not have the necessary equipment to program it, requiring a $trip to the dealerThe dealer informed me that it was a $part that take an hour to replace and programThey would have charged $out the door When I dropped the car off they promised it in a couple of days, well that turned into a week, and I had to go to work out of town for a monthThey said it would be no problem to pick it up when I got back.That turned out not to be the case I dealt with a cocky, rude kid named [redacted] ***After finally completing the repair two weeks laterHe started calling me demanding paymentI reminded him that he agreed to wait until I returned homeHe started demanding payment or he was going to put a mechanics lien on the car and sell it as well as start charging $a day storageHe would not take a check or credit card and demanded cash onlyI had a friend extricate the car from him with cash in hand and drive it to the dealer for proper repairs and programing The whole experience left a bitter taste in my mouth and caused unnecessary aggravationI would not recommend this company to anyone