Starr Property Management, Inc.

Review: I have been renting a from Starr property for a year now. I have put in several work orders for in habitable living conditions the walls are cracks from the ceiling to the floor. My doors don't shut my counter top is cracked and made of particle board ..I had no heater for a week. I'm living in a unsafe home and I can't just get up and move. I need help and Starr property ignores my work orders for repairs.Desired Settlement: I would love for the repairs to be made on my home so me and my family can enjoy our home environment.

Business

Response:

Hello,The repairs mentioned on the complaint have not been submitted to our office. We will have someone contact them regarding the repairs. Thank you!

Consumer

Response:

I am rejecting this response because: The statement made by Starr property is a lie. I have put in numerous work orders for the kitchen sink the Fondation on the home and my drains. Starr property Say they will fix they send men over to my home to measure but they never comeback to fix the problem.. since I been renting from them I have submitted several work orders and also filed for a RPA that cost me $35.00 That Starr never payed back as I asked for in the complaint made with them. Or the fire wood I had to buy for a week while my heater was out. Starr property does work when they feel the pressure is on other than that they have never did anything for me but take my rent.

Business

Response:

Hi,We disagree with the statements. We have placed a work order for the repairs. Someone will be contacting you soon. Thank you!

Consumer

Response:

I am rejecting this response because: You have contacted people that do not fix any repairs I have came to this office every month I Pay rent and requested repairs to be made. Like I said before they never respond unless I take matters this far. this house is falling apart the walls are cracked the kitchen sink is made of particle board and cracked there's soft spots in the walls. none of the doors shut right due to the house shifting. I can't open any Windows.. when I first moved in Starr property never even cleaned the unit. I did.

Review: I recently switched jobs and became Chief Building official for the city of Livingston. In turn my pay periods changed , I called the property management company STARR and explained my situation that it would be very helpful if I could possibly change the due date of my rent. They ([redacted]) informed me that changing the due date of rent was not possible however if I submitted a promise to pay each month that would be acceptable . I completly expressed how important it was to avoid fees penalties late charges ect or tarnishing my impecable payment history . she assured me that there would be no problems with fees or late payments showing . I had the money to pay as I allways did in the past but I went with her direction . so 3 days after the grace period I paid rent as I promised (the 8th of july ) and sure enough I get an email stating im past due and have accrued $75 in fees . today I called Starr and spoke with [redacted] and she apologized for giving me misinformation I said no problem please just reverse the fees . I canot do that she said, I responded with may I speak to your supervisor I spoke with [redacted] who told me if [redacted] didnt advise me in writting then they dont have to reverse the fees . The only person who has that authority was [redacted] so I left a message with her . she calls back and basically says that they were not going to do anything for me due to the rental agrrement . I asked why I was expected to pay fees /fines when I was told that there would be none , in fact I called specically to ensure there would be none . she expressed no concern or care and disregaurded my payment history stating they dont need to put up with my late payments and to put in my notice to move if I dont like it .I feel lied to insulted and mistreated not to mention emberassed . I could have paid on time but opted for a later date based on thier advise . what kind of company does that ? As a building official I would loose my job if I advised a person one direction and then penalized them for that routeDesired Settlement: as I requested just reverse thier fees

Business

Response:

Hello: We regret that Mr. [redacted] feels mislead with regard to his late rent and charges related to the late payment. At no point did my staff advise Mr. [redacted] that his fees would be waived. When I spoke to Mr. [redacted] on the phone, I advised him that we must enforce the written agreement that he signed when he moved into the property with regard to the due date of his rent and the late fees. As a good faith attempt at a compromise, we have waived 1/2 of the late fees for July. This is a one time courtesy and any future late rents would be subject to late fees and/or eviction proceedings. Thank you.

Review: Starr property is claiming I owe them money from November 2015 when I had already moved out October 15 2015. I gave them a 30 day notice verbally and a written notice. They kept my security deposit. The whole time I live in the complex there were various problems that they never fixed everytime I would call them or submit a request they would never do anything to fix the problem that's I moved out. I was on a month to month lease and I paid rent every month.Desired Settlement: I want them to adjust the billing issue, I feel like I don't owe them any money they keput the deposit, I also don't want this collection bill on my credit report

Business

Response:

[redacted]

[redacted]To: Whom it may concern, Both Mrs. [redacted] and Mrs. [redacted] were residents of ours at the above mentioned address from 05/03/2011 through 10/15/2015. Their account was charges a late fee of 45.00 for the following months: 6/2012,7/2012,8/2012,10/2012,10/2013,1/2014,9/2014,1/2015,2/2015 &10/2015, for a total of $450.00.Along with the late fee they also incurred $30.00 for 30day notice to pay or quit on the following months: 7/2012, 8/2012, 10/2012, 10/2013, 1/2015, 2/2015 &10/2015, for a total of $210.00, as per their lease agreement.The account was billed 2 maintenance fees for 12/2014 & 5/2015 for $30.00 each. Both tenants turned in a 30 day written notice on 10/2/2015 but moved out day after on 10/15/2016. As per their lease agreement they would be responsible to 30 days, equaling full rent for October 2015(465.00) and 2 days of November 2015 (31.00).Their account stands at $ 1,216.00; they made a payment of 202.00 on 10/05/2015 bringing the balance down to $1014.00. Please keep in mind that the tenant was not charged for and repairs, cleaning or carpet cleaning even though the unit was not left in rent ready condition.Residents will still be held responsible for$600.00 as the ledger is correct. Thank you, [redacted]

Consumer

Response:

I am rejecting this response because: There was late payments because I called starr property on numerous occasions because the complex had bed bugs and they wouldn't do anything about it. The complex was left in rent condition if it wasn't it could have been because they make it very easy for people to squat in that complex. The whole time living there we had numerous complaints from squatters, parking, bed bugs, roaches etc and starr property never did anything. I call starr property and gave them my 30 day notice the receptionist told me how to calculate how much I would owe prior to the 30 day notice

Business

Response:

We regret that Ms. [redacted] disagrees with her outstanding balance, however our company has complied with all laws and regulations. We are not able to revise Ms. [redacted]'s account. Please realize that, as a good faith attempt at a compromise, Ms. [redacted] was not charged for any paint, repairs, cleaning or carpet cleaning, even though the apartment was not left in rent ready condition as required by her lease agreement.

Review: This company refuses to give us a copy of the paperwork regarding the house we rented. I summit it in writing like they requested. I called and tried talking to the agent and never returns calls. The agent who took the report when we left the property said the property looked excellent and in great condition. After we got our deposited back they kept $505.00 for repairs to the property that was in better condition then it was when we moved in. We have pictures of the property when we moved out and the agent stated in her report nothing was broken. Now we are being given the run around and no answers to whyDesired Settlement: We want the rest of our deposit or a copy of the reports. It's like they are keeping them from us or could be altering them.

Business

Response:

Hello:

We are unclear as to why this complaint was submitted

We received the security deposit dispute on August 26,2014. I personally spoke to [redacted] last week, I advised him that the dispute would be answered in a timely manner and copies of everything would be mailed to him within 14 days. We have answered all Mr. [redacted]'s questions and this matter should be closed.

Sincerely,

Agent

Consumer

Response:

I am rejecting this response because:

The paperwork I received from starr property was altered. The final inspection report taken by the agent on 30th of July stated everything was in good working condition. The agent her self stated that the property was extremly clean. After reviewing the report comments were added to the line next to the agents initial remarks on the paper. The property was left in better conditions then when we moved in. The blinds were already broken when we moved in. The blinds that broke while living at the property were purchased and changed by me. The house had two types of white paint on the walls when we moved in. After talking with other people that have rented from this property management company the remarks have been the same. Now that I have reported it to the Revdex.com they are making to make things right, but still are finding a way to keep the whole security deposit.

Review: When I moved out of my duplex in Stockton, I cleaned everything and there was not anything wrong with the place. 21 days later I recieve a letter and description of the ridiculous chargers that was taken out of my security deposit. There were charges for ordinary wear and tear that by law property management cannot charge for and for things that when I left there was nothing wrong with and fir replacing things that were not there when I first moved in, which is also stated in the initial inspection. All charges are false accusations of damages that were not there and they are claiming I owe them money. Starr property management is acting in very bad faith at this point. I have attempted to talk to [redacted], which wrote and sent the security deposit letter, and I gave not gotten any response. I left a voice mail and wrote a letter and still havent recieved anything.Desired Settlement: I want my full security deposit back, I left the property in great conditions when I moved out and deserve my money back.

Business

Response:

Attention: [redacted]

We are in receipt of your letter of dispute dated 08/18/14, for the above referenced address.

Attached, Please find a revised deposit report along with copies of all paid invoices incurred by the property owner. This work was needed to return the premises back to the condition you received, less normal wear and tear.

Paint: As noted on your move in inspection all walls were "New", therefore we are holding you accountable for your portion of paint, please note that proper wear and tear credit was given to you for the 12 months of your tenancy.

Smoke Detectors: As per move in (see attached), all attached and noted as working, two were missing and needed to be replaced. (Tenant charge).

As a good attempt of faith the property owner has deducted the charges for the following:

Front Door ($5.00), Cabinet repair ($30.00), Re-install Towel Rack ($5.00) and bedroom and closet door adjustment ($40.00) and Pest Control (250.00). If you re-review your report you will notice that you were not charge caulking, cabinet paint as per your dispute letter.

In closing, please realize that law does NOT require landlord/owner to provide invoices for charges under $125.00. However landlord/owner are entitled to charge expenses they incur as a result of tenant damage, as per your email dated 9/10/14.

We had addressed your concerns and this matter will be closed henceforth.

Sincerely,

Agent for Starr Property Mgmt., Inc

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is not completely satisfactory to me, but I will receive this but will not ever rent from this place again because this was a horrible experience and I have never experienced this before.

The service provided by Starr was good. I have been very satisfied with te overall experience.

Review: I was informed by starr property that I need to put a deposit down of $600.00. to see a unit. I was told if I don't want the unit that I can get my deposit back. the unit is not ready yet. I had to contact the repair person to see the property. the unit does not have a laundry hook up as advertised. I said that I wanted my deposit back. while I was at the desk, the people behind the desk made a phone call. the person standing next to the receptionist told the receptionist not to give me my money back. I received a phone call yesterday to come and sign the paperwork for the property. she said that I will not get my deposit back. according to the paperwork that I signed, I can get my money back.I am being roped into renting this unit on 620 astor, Stockton, ca.what can I doDesired Settlement: I would like my deposit refunded.

Business

Response:

Please reply to [redacted] regarding the complaint "Refund or Exchange Issues".

We regret you had a misunderstanding regarding the property you paid the deposit for. The property was never advertised with a laundry hook up and copies of our "posted" ads can be provided upon request at our office. You were personally shown the property prior to you submitting the application and deposit. You signed the Offer to Rent (copy available upon request) when you paid the deposit confirming that you accepted the property and agreed to rent the premises on January 30th, 2014. If you failed to sign the lease on the committed date, the property owner has the right to hold your deposit for up to 30 days and apply it to rent. Should the property rent in less than the 30 days you are entitled to a refund of the remaining portion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,