Initial Business Response /* (1000, 8, 2015/12/08) */
Contact Name and Title: Scott *** Circulation
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lee.net
We apologize for the interruption of the delivery serviceWe have experienced a significant amount of difficulties with the
independent contractor delivering the paper to this pointWe will contact the carrier and their local manager to resolveAdditionally we will credit the account for weeks of delivery
OFFER:
we apologize and will work to resolve the poor service with your carrierWe will issue you weeks credit to your account
Initial Business Response /* (1000, 6, 2016/01/07) */
Subscriber was on an EZ pay account that pulled a bank draft on Dec 3, consistent with the past few years. No record of calling in to cancel the account was recorded in December, but a complaint for no delivery was registered on Jan X XXXX. ...
Account has been canceled.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO RECORD OF ME CALLING? I called 5 times. Each time I complained about it on my facebook page, so I could provide those to prove I called. This is customer service at its worst and I find them highly unethical.
Initial Business Response /* (1000, 8, 2015/12/08) */
Contact Name and Title: Scott *** Circulation
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lee.net
We apologize for the interruption of the delivery serviceWe have experienced a significant amount of difficulties with the
independent contractor delivering the paper to this pointWe will contact the carrier and their local manager to resolveAdditionally we will credit the account for weeks of delivery
OFFER:
we apologize and will work to resolve the poor service with your carrierWe will issue you weeks credit to your account
Initial Business Response /* (1000, 6, 2016/01/07) */
Subscriber was on an EZ pay account that pulled a bank draft on Dec 3, consistent with the past few years. No record of calling in to cancel the account was recorded in December, but a complaint for no delivery was registered on Jan X XXXX. ...
Account has been canceled.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO RECORD OF ME CALLING? I called 5 times. Each time I complained about it on my facebook page, so I could provide those to prove I called. This is customer service at its worst and I find them highly unethical.