Starling Chevrolet

Was called by Starling to set up an appt for an oil change,. Appt agreed upon was 9:00 am and was told it would take an hour. I dropped my 2021 pickup at 8:50 am and was told to wait and it would be an hour. At 10:18 am I went up to check because it was almost an hour and a half, Finally when signing out 10:30 and I was told by the Service Advisor "what else do you have to do today anyway". It's none of his business, I was really ticked off - as a Marine and member of the American Legion it takes time to help homeless vets and we are not paid as the service advisor is paid.
Chris H.

To Whom It May Concern,

On June 22nd, 2019, I purchased a "certified" used 2016 GMC 1500 double cab Sierra SLT at the Starling Chevrolet located at 13155 S. Orange Blossom Trail Orlando, FL 32837. The sales rep was Angel G. Since the purchase of the vehicle, it has broken down twice in the last 6 months.

The first occurrence happened on July 22nd, 2019 where my air conditioning system failed. This issue was resolved within 2 days under warranty, but I had to prove to the dealership that this vehicle was certified through them to ensure that it was covered under warranty. The second occurrence was one December 5th, 2019 (5 months later) as I was driving home on the Florida Turnpike. During this drive home, the transmission completely failed leaving me stranded on the Turnpike at 2:33am. This failure left me in an unsafe situation in the middle of the night which made it extremely difficult to get ahold of family/friends and a tow truck.

Later on that same day I was able to bring the truck to the dealership and spoke to the service writer, Alfonso Moya, who unfortunately stated that they would not be able to look at my vehicle for another 2-3 weeks due to being overbooked and not having adequate staff. Needing to work myself to be able to pay for this vehicle, I inquired about a loaner until they were able to fix the transmission failure. I was advised by Alfonso that I could not be given a loaner until the dealership was able to look at my truck and assure that it was 100% covered. Once again, this dealership is questioning their own "certified" vehicle that has a 6-year 100,000 mile powertrain warranty. Alfonso stated that there was nothing he could do.

At this point, I quickly started to feel helpless and I asked him what my options are since I just recently purchased this truck through them. I was advised to take the truck to another Chevrolet/GMC dealer located in Saint Cloud, Florida. I called the dealership in Saint Cloud and spoke to Jeff H, who assured me that they can take a look at the my vehicle as soon as I can bring it to them. (Jeff H is the only positive in this whole ordeal). I proceeded to bring the truck to Saint Cloud in which it was diagnosed with a failed Torque Converter, which is a known manufacturing issue with Chevrolet/GMC 1500 pickup trucks of the same year, make and model.

Today, January 2nd, 2020, I received my truck back from the Saint Cloud Starling Dealership. With the amount of travelling I do for work, and having gone through multiple failures (both mechanical and customer service) in the couple of months that I have owned this vehicle, I decided to speak to a sales representative to inquire about a newer vehicle. I sat down with Angel G and stated to him, let's make this right and honor the truck they sold me as "certified." At first they were all for it, as a typical sales person would be and they apologized for the bad experience I have had to endure. After being passed around to multiple sales representatives and managers that were trying to "help," I was being offered way less than the value of my vehicle and was being pushed into a $1000.00 a month payment for a newer truck.

I believe that this dealership indulges in unethical practices that leaves the paying customer responsible for their behavior. 1 star review for a dealership that sells you a truck that they claim is certified and has done nothing but break down time and time again.

Dealership failed to honor their word regarding a used car transfer and treated me extremely poorly even telling me to my face that "I am not a man."
Edward promised that a used car would be transferred over from another one of their locations, but he failed to do so. He also failed to respond to multiple attempts to reach him. Walter refused to complete the transfer even though an employee promised to have the vehicle transferred over and was also very rude to the customer over the phone. Walter even said to the customer in the showroom that he is "Not a man", because the customer did not want to shake his hand. Adler did not respond to multiple attempts to reach him regarding purchasing a used vehicle. Adler did nothing to find the customer a vehicle that he was interested in. Dealership leaves customer waiting for long periods of time during routine maintenance service visits. Dealership promises complimentary car washes during service visits but rarely follows through. Technician was told to install new tires on the front of customer's vehicle, but he installed them on the rear. Technician did not inflate all tires properly and one tire went flat. Dealership had the customer pay approximately $400 for a tune up including fuel injection cleaning, but now the car runs worse than it did before the tune up. Dealership stated that the customer would have to pay another $400 for new fuel injectors when the customer could have paid for those first and saved $400. Customer went to dealership to discuss these issues with the owner, but no attempt to satisfy the customer was made. No attempt to find a vehicle that the customer was looking for was made. No attempt to follow up with the customer was made. The dealership has pricing sheets on the dashboard of the used vehicles, but the vehicles actually have different prices listed on their website. Customer felt belittled, disappointed, deceived and dissatisfied after being a loyal customer since it opened, and after spending thousands of dollars on service. The only employee that cared was Javier in service. Dealership epitomizes the typical used car salespeople that all customers loath and avoid.

On October 1, 2019 I purchased a Certified Pre Owned Vehicle from Starling. Jhonny *** and never rec'd my CPO Certificate
'Jhonny ***' told me that the CPO certificate were locked up already and he would mail it to my home. This CPO was an inducement to purchase the vehicle that I had found out later was a former rental vehicle. I emailed multiple times regarding this and a multitude of other issues with their shady business practices. I called the owner and to date have never spoken to the owner Walker Starling which they keep away from talking to customers obviously. I did speak with many times Melissa *** General Sales Manager and she assured me that they were getting the CPO from the files that they already put in storage. 2 months have passed and despite a multitude of phone calls no one EVER calls me back and there has been no certified pre owned certificate furnished to me as evidence that indeed my vehicle included CPO. The fact no calls, get the run around someone will call you back and never does, no certificate ever sent to me leads me to believe that they promised CPO was a fraudulent sales ploy to get me to buy the car. If this is not they will provide the CPO forthwith and stop stalling now ignoring my CPO certificate request.

I bought a vehicle from this dealership, and they haven't paid off my trade-in. As a result I now have two vehicle payments.
See above.

I purchased a vehicle 11/2018 and recently had a flat. The tires on the car were not the right size to support the vehicle. I then had to buy 4 not 1.
I purchased a 2015 Chevrolet Trax back in 11/2018 and recently had a flat.

(Note: The car had 18 inch Chevy rims, and performance tires on them)

When I went to get a new tire, I was told that they couldn't give me the exact tire on the vehicle because it didn't support the weight of the vehicle and it would be a liability if they did. I went to several other tire places and was given the same explanation. Some places told us that they only replace tires matching the dimensions in the door jam.

For 2 weeks my wife and daughter were without a vehicle during the day.

The last place we went to told us the same thing, but instead of buying one tire to replace the flat, we had to purchase 4 new tires. They helped us figure out the right tire that was needed to support the vehicle.

We were told that if things progressed other issues such as our transmission could wear out due to the tires which would have led to other issues.

I called Chevrolet to let them know the error and after being transferred to the wrong departments I was sent to the voicemail box of Ron ***, the Service Director at Chevrolet for a refund or money back from having to replace all 4 tires. I was told that he would return my call and is good at getting back to people, but no call was returned.

In my voicemail, I expressed the concern of my wife and daughter and if anything adverse would have happened, I would have been devastated and not really had known what the issue would have been.

It's been two weeks and still no response. We spent money that we didn't have just to get new tires and I would like some sort of refund or compensation for all of this heartache.

I went in for a $29.95 Oil change with a coupon mailed to me from Starling resulting in a TOTAL cost of over $340 for repairs that weren't needed befo
As a retired person I took advantage of a discount offer ($29.95)for an oil change 13 miles away & $2.50 in tolls (oneway)I met Jose my service advisor @ 8:50 am on Monday 12/10 for my appointment and presented the coupon. He suggested to wait in customer service area w/free wi-fi & coffee and he would get my car in. After approx 1.5 hrs he came to me and presented me w/my vehicle air filter and said the tech recommended it to be replaced (I believed he quoted me $35 for the filter & $25 for labor) I told him thank you but I could do that myself and just the oil change would be fine. He said my car would be ready shortly. After waiting 2.5 hours my car was done. I paid and left. When I got to the corner I noticed my engine light was on. Being I had already been there 2.5 hrs I had other things I had to get done. When I arrived home I called Starling and the lady who answered the phone said to bring it right back & they would take care of it.
When I arrived I saw Jose & told him of the problem and he went to his desk and brought out a diagnostic tool to read the computer for a code on the eng light. He said it looked like the mechanic may have not tightened down all the screws & he would get it fixed and get it back to me. After approx 45min he return & said all set. The light was out & I was on my way again.
I purchased a new air filter from Advance Auto Parts & returned home & replaced the filter. I started my car to go out again & the eng light was back. I called Starling again & spoke to Teresa & she said to bring it back @ 7:30am & I could get in & out - they're not too busy 1st thing in the morning.
I arrived approx 7:50am - Jose was not around so I spoke to Thomas (svc adv) & he came out w/the diagnostic reader & said there were 2 codes relating to the fuel/air mixture & asked if I noticed any issues. I told him - other than the eng light (that I didn't have before my oil change) I had no problems. He said he had to go in & write up a work order. As he did he told me there would be a $130 charge for the diagnostics. I asked him for the problems his mechanic created I needed to pay more? (not to mention the 3 round trips & tolls I had to make out there).
He then said it may not be $130 depending on what they find. I calmed down a bit & returned to the waiting area for another 2.5 hours for Thomas to return w/the diag. of a bad sensor & cracked snorkel. I asked how much - I think he said parts $65 for the sensor & $85 for the snorkel + labor - I think he said Total $345+. Again I reiterated - I did not have the problem before my oil change & it seemed to all be related to the area around the air filter that the mechanic removed & Jose presented to me in the service area. I did not see where this was my fault or responsibility - starting w/ $130 charge. Thomas said he would talk to his mgr. I told him to do what he could & to please fix my car.
AFTER A TOTAL 3.5 HRS TODAY he presented me my bill for an additional $305.14 for the work done today. I asked where was the disc he was going to seek from his mgr. He orig told me $345+. I had a 10% disc coupon from work done yesterday for future work which he said he would use = $34.50 so I didn't see any adj made for the problems created to sell me an air filter.

Starling Chevrolet damaged the tires rings of my truck and have done absolutely nothing to fix the problem they caused themselves.
On December 22, 2017, I bought a Chevrolet Silverado at Starling Chevrolet in Orlando. They offered me insurance that would cover anything that happens with the tires and the tire rings. I took my Silverado to take out a nail I had on one of the tires. When they delivered the truck to me on 08/07/2018, I noticed that the 4 tire rings were scratched. I immediately showed it to Mr. José B who is my service advisor and who delivered the truck to me and told him that I wanted my tire rings as I had delivered them. He told me that there was no problem that he was going to take immediate action. We made an appointment to leave my truck to fix the tire rings. The day they gave me the truck back, I proceeded to inspect it and quickly realized that instead of fixing what they did was painting the tire rings and the work they did was a horrible one. I showed it to Mr. B, he agreed that it was a bad job. I told him that I wanted my tire rings in the same conditions in which I delivered it, in perfect conditions. He told me he was going to take action, that he was going to inform his supervisor and that he would be contacting me. I gave him enough time to do it and he never did, every time I called him I could never find him or somebody told me he was with a client, I sent him text messages which took a lot to answer and when he did, he gave the same excuse , until my wife sent him a message informing him how disappointed we were with the service we had received. He apologized and told her that he was going to talk to his supervisor, I spend a lot of time to get an answer, my wife texted him again and he asked us to take the truck so his supervisor to could see the truck and my wife told him that every time we went there we spent a lot on gasoline and tolls for the distance, so that there was no need to do so because he had seen the condition in which they were. Then he asked us for pictures, we told him, he was not going to be able to appreciate the damage of the tire rings with photos because they are black. He did not answer again. We called several times and we could never contact him, it was impossible. My wife sent him a message saying that if we did not receive a quick answer, we would go higher because this could not be left like that. He never answered. Finally, my wife sent a message saying that we had given them many opportunities but we never saw any intentions to help and that, therefore, we would go and open a case with Revdex.com.

He never answered the text message. The day of the purchase, I not only bought the Silverado, I bought a Traverse of 2018. I left a lot of money to the dealer, and so is it appreciated? Ignoring my problem, problem that it was they who caused it? Damaging my truck and not wanting to fix the damage? My truck is still under warranty because I bought it new, in addition to that, I bought an additional insurance to my tires, which covers everything related to them. In other words, I am double insured. Then, why do not they comply? They are very good to sell but bad to meet their guarantees, the service they give is 0. I would like to add that Mr. Jose B has a rating of F in customer service, does not answer calls, texts, does not follow up with his clients and even knowing that clearly, they were the ones who failed, not to be the one to take action.
I want the 4 tire rings new and the originals one, I do not want them fixed, painted. I WANT THEM NEW because when I delivered my truck for service, those rings were NEW.
More than three months have passed and it is unacceptable that nobody has done anything to solve the problem.

Vehicle Safety
I have been back & forth to the dealership, have had the vehicle towed twice and let the dealership keep the vehicle for which they added 2500miles to it trying to figure out WHY it keeps stalling when I'm creeping in traffic. The auto stop/start feature is AWFUL!!!! While I'm in traffic the motor tries to go into auto stop but Im not at a complete stop and as I try to accelerate back into traffic it stalls. This has happened at least a dozen times. The dealership tells me there in NOTHING wrong with it, have adjusted the idle, whatever that means and has straight up told me if it keeps happening to call them or come back. At this point I feel eventually my next phone call will be from the back of an ambulance when I'm rear ended because my car stalls and I can not restart it and I get hit from behind Its already happened once and almost on numerous occasions.
This vehicle may very well be a defect with just this car in particular because the dealership claims there are no other instances with other vehicles on record and there are no recalls. Again this is not my problem, there is SOMETHING wrong. Every day I get into this vehicle with ,myself and my 7yo daughter I fear this might be the day we get into an accident because of it. I honestly do not know what else to do. I am going to start filing complaint with the Revdex.com and FTC its getting ridiculous that no one is taking action to get this resolved when I'm trying to be proactive.
I honestly want to end this Lease and return the vehicle that I feel extremely unsafe when I'm driving driving and get something else

I cancelled the extended warranty at the dealership approximately 1 week after I purchased
They canceled rewrote without my permission.
I have driven to the dealership 4 times, as they keep calling me back, as originally they had the incorrect millage on the vehicle.
Signed the cancelation 2 times.
When I call they state somebody will get back with me to resolve, so I believe I am unable to resolve this issue with the dealership.
I have left messages with supervisors no return call.
Over the last seven months, I have called this dealership 15 times.

Screen shots enclosed, the original contract, and the contract that the *** insurance company sent me, as you can see the original amount was for $1,922 the new one is $1,420.

Sold me an extended warranty which the dealership knew from the beginning would not be applicable to me.
I bought a used Chevy Suburban from Starling Chevy in March of 2016. Everyone who worked with me on the purchase day knew I was buying the vehicle for my limousine business. When I state "everyone," this includes Jose the salesman, Timmy some sales manager, Chad in finance, and Ayman who actually was present during the signing of the paperwork and the individual who sold the warranty.

Last week, I took in my vehicle due to a cranking issue. The service adviser stated it was going to cost $596 and warranty will not cover it since it is a commercial vehicle used for the limo business.

This dealership knowingly sold me a $4000+ warranty knowing very well I can not put a claim in because it is used for a business.

They sold me this warranty in bad faith. I want a full refund plus the interest charges accumulated for the past 14 months.

I am hoping this is resolved through the Revdex.com or my next stop will be the FLorida Department of Insurance Regulations as well as a lawyer.

I can not believe the level of greediness just to make some money.

We bought a car from starling chevy. They said we had a deal so We drove 1 1/2 hours to this dealer. And then they increased the price $300 because the car needs a plate. Don't every car need a plate? The new car broke down the next day. They told me the great thing about buying a new car is. You don't have to pay for the parts. Great place!

Dealership found coolant in oil before the car's power train warranty ran out but never fixed it. Now the warranty has ended & the motor blew.
4/16-Purchased used 2012 Chevy Cruz LTZ from Starling Chevrolet as my daughter's 1st car. In August 2016 the "check engine" light came on & the car started to overheat. On this day the dealership replaced a part on the turbo and indicated on the service record that there was "coolant in oil". This would be a serious issue as it normally means there is an issue with the head gasket. The dealer never followed up by doing any testing to see where this coolant came from. Normally a mechanic would run a diagnostic to check the head gasket. I have several service records after this date where the car was returned to the dealership due to the same "overheating, check engine light on". Only to have the dealership continue making small fixes to it. The last time the car was in for the same issue was 9/17 where they said the water tank was compromised and needed to be replaced. This was after the warranty ended in May 2017. The service mgr agreed not to charge us labor fee's due to this being an on going issue for over a year since we purchased the car. So we only paid for the part. Then 2 weeks later the car overheats and the engine had a "catastrophic mechanical failure." Now GM will cover 85% of the replacement of the engine but the dealership will not cover the remaining 15% and are asking us to pay the $1500. I don't feel we should have to pay for documented proof that this issue happened in August 2016 before the May 2017 warranty ran out. I want the dealership to replace this motor free of charge. Since I have already had to pay multiple times for a rental car when the car can't be driven, not to mention the multiple times my poor daughter has broke down on the side of the road. All the frustration, financial hardship should be enough for them to fix their error.

Starling Chevrolet broke my AC compressor while repairing engine leaks.
I have a 2008 GMC Acadia with about 156,000 miles on it. I bought this truck brand new in 2008 from McConnell GMC in Mobile, AL and never had any AC problems. I live in Mobile, AL and took my family on vacation to Orlando, FL for a week at Disney World. I was aware I had an oil leak but it I didn't believe it was severe enough to hinder our trip. After about a couple hours on the road I notice smoke flying from behind my vehicle. I stopped and checked the oil multiple times and even added more during the trip. We did make it safely to Orlando but I wasn't confident enough to drive it back in the same condition. I looked up certified GM repair shops in the area and decided to take my truck to Starling Chevy. They diagnosed multiple engine oil leaks and from worn seals and gaskets. The total price of the repairs came up to just under $2,000.00. I paid with my Visa credit card. It took them a day longer than estimated but I got the truck back and immediately departed for home. During the trip home, about halfway, the AC became warmer and warmer to the point where it blew only warm air. We turned it off and drove the rest of the way with windows down. I took it to my local GM certified service shop McConnell GMC and let them diagnose the problem. It took about two or three days to finally speak with someone at Starling Chevy to inform them of the problem. After constant hassle and denial of any fault, I got the service manager to agree to split the repair costs, even though I had never had any AC problems until the day I let them fix the engine leaks. The repairs were done at McConnell GMC and the AC worked fine for about another 2 weeks, then it went hot again. After taking it back to McConnell they diagnosed another hose leak and quoted me a price to repair. I agreed and authorized them start the second repair. After about 4 hours of waiting, the service consultant Thomas Heinz, informed me that I had a more serious issue. He showed me pictures of the place where a line goes into the compressor where it was broken. My compressor is irreparable, it must be replaced. The consultant then informed me that McConnell GMC had nothing to do with the damage in question and it must have happened at Starling. I called Starling and it took about three days but I finally spoke with the service manager David H. He was very blunt in his denial of any fault of Starling Chevy. I even had Thomas H speak with David H to get some resolution to my issue but both parties are still denying fault. The only thing I can get them to agree on is that it was definitely caused by the other shop. It was not a normal wear and tear issue. I am completely frustrated and do not know what to do at this point. It is very hot outside and I do not have any air conditioning in my vehicle due to negligence on the part of a "certified" GM repair shop. I am also filing a complaint against McConnell GMC here in Mobile, AL. One of these shops broke my compressor but I am suffering the consequences. Please help me out.