Starling Chevrolet Buick GMC

Starling Chevrolet Buick GMC charged me $ 706.77 for repairs One hour after picking the car up, the same issue came up. No refund, No-fault accepted.
R/O # ***. On January 14th, 2020, I went to Starling Chevrolet Buick GMC car dealer located at 1001 E Irlo Bronson Memorial Hwy, St Cloud, FL 34769. With the intention of having the dealer perform a diagnostic on my vehicle a Chevrolet Cruze 2015 with 110,000 miles on it. My car was having stalling, hesitation and jerking issues and of course, the check engine light was indicating that something was wrong.
The service advisor, Mrs. Colleen B, said it would take a couple of hours to run a complete diagnostic. Later, Mrs. Colleen B indicated that the repair needed was the ignition pick-up coil and the valve cover gasket. I ask her if that would completely solve the issues, and she confidently replied yes. I said, "are you 100% sure that these repairs will solve the issue?" to what she responded, "let me call Brian C my technician so that he can explain. Mr. C explained that it will solve the issue. I mention to him that I have been getting Oxygen sensor codes a couple of months ago and that I had them replaced with original sensors once and with Aftermarket sensors and none seem to solve the issue. He said he was sure that the problem was "a miss fire" and that replacing the pick-up coil and the valve gasket will solve the issue. I said, ok and agreed to the repair. A couple of hours later the car was ready and I came to pick it up. I ended up paying through a financing company called Fusion. Started the car and everything seemed fine, but an hour later more or less, the check engine light came off againg and although the car was not jerking, it did stall a couple of times. I called the dealer and Mrs. Colleen B told me to bring it back. I brought it in the next morning first thing. After a few hours, they call me saying that the car needed New oxygen sensors and that it would cost me $ 600 + to replace them and see if that was the issue. Mr. Brian C the technitan, said that those oxygen sensors that he said needed to be replaced did not show up the previous day when he ran the diagnostic. I said that it was clear to me that he gave me the wrong diagnostic. Mr. C said he was following company procedures.
I immediately ask for a refund either partial or complete since the car was performing better after the repair, but the main reason why I accepted the repair and for which I was charged still happening even to this day, 03/05/2020, almost 2 months after. approached all levels of management including Mr. Jay G and Mr. Jorge M asking for a refund resolution to which I got the same indifferent and crude response from both of them "we did the right thing and we would not refund your money"
This incident clearly indicates to me that the people at the Starling Chevrolet Buick GMC car dealer located at 1001 E Irlo Bronson Memorial Hwy, St Cloud, FL,deceived me, took my money and did not fulfill their promise.

Hands free not working correct since I bought this vehicle this year. Multiple visits to dealership. System needs to be changed out.
I purchased a brand new Traverse on 1/29/19. At the time I had an iPhone 7 and every time I would press hand free button to call someone the system would say unable to connect no service. On my first oil change I mentioned this to the tech Colleen. Collen had the mechanic look at the and said they do not see any issues. When I picked up car Colleen and I sat in the car and was able to call most people but unable to google search. Now I was told it was my iPhone 7 because guys in the shop have iPhone 10 and it works. I was due for an upgrade so I purchased the iPhone 10. Well that doesn't work either and multiple visits to the dealership and now the I'm being told that they have to send message to GM. Then I am given a number to call at the GM that could walk me through he steps of fixing the issues. The lady I spoke to was not able to help and entered a ticket. I got a return call that they are unable help me!!!!
The young lady that sits behind Colleen mentioned at 11K miles to have it all replaced while it is under warranty.... This is what needs to be done.

Re. Service Complaint
I am writing re. my 2013 Buick Verano. I broke down on my way from Mississippi to Florida in late October 2018. I had to go to Hollywood Florida to help my 94 year old mother who suffers from dementia.
I required AAA road service twice on this trip. I experienced loss of power both times when driving my Buick. Both times I had the Verano towed to the local GM dealer to evaluate and repair the vehicle. First on 10-22-2018 I used the Ronsonet Buick GMC dealer in Lake City Florida, and the second time on 10-23-2018 I used the local dealer in St Cloud, FL, Starling Chevy Buick & GMC.
The first breakdown remedy was changing the fuel pressure sensor which was completed at the Rosonet GMC dealer Lake City). I drove from Lake City the following day,10-23-2018 and experienced another loss of power like I had the previous day. There I had the Verano towed to the local Starling Chevy dealer in St. Cloud, FL. After 2 days the dealer there determined the problem was the fuel pump. This repair fixed the loss of power issue and I was on my way again. The car has run fine since then, however the car has a strong fuel odor since I had the repair in St Cloud at the Starling GMC Dealer.
I stayed in S. Florida for about 20 days to help my mother in her daily routine and prepared to bring her back to my residence in Mississippi for the holidays. On the 15th of November I drove my mother and I back home to Mississippi.
I was able to make an appointment with the local GMC dealer here in Gulfport MS, Turan-Foley. I rented a car from Enterprise while my car was repaired. I was told that the fuel pump lock ring had not been secured properly when the fuel pump was replaced at the Starling dealer. When contacted by the Turan-Foley dealer Starling would not warranty their work and I paid 231$ to Turan Foley for the repair.
Product_Or_Service: Buick Verano 2013 Silver

2017 Camaro serviced & returned with a screw in the $400 non-repairable run flat Z rated tire. They refuse to pay for a replacement tire.
2017 Camaro SS returned for transmission issues for the third time in 6 months. Car was checked in Tuesday Oct 2nd,2018 and returned Monday Oct 8th 2018 at 5 Pm. Noticed check low tire pressure indicator on dash on during drive home which is 4 miles from Starling Chevrolet. I called the dealership to report the problem. After 2 weeks of waiting, Jay G the service manager, told that they would issue an in store credit for half of a tire! Obviously I have a problem with being forced to buy their tire and I didnt bring the car in for sevice on half a tire. Because the tires were over half worn even with only 15k miles, just one new tire would undermine the car's stabilty so at least two tires needed to be replaced to rectify the problem they created. A half a tire obviously is not the solution and they should return the my car like they received it when I brought it to their dealership for service. I also find it appauling that my wife's safety is of no concern to them since they returned our high performance car to me with a large screw in the back tire, a dangerous situation that could have been reported to me honestly. You see the 2017 Camaro has On-star monitoring so a message was sent to my computer at 1:53 Oct 2, 2018 notifying me of low tire pressure which happens to correspond to the time of the test drive following a 6 day transmission removal/service in my less than one year old car. Also in connection with that service visit I have found a medium size bolt under the passenger car seat that was not reinstalled. Wondering where it belongs and concerned about its importance. In three service visits including the one in this complaint, my car has been returned to me damaged or not repaired. Would like Starling to replace the tire they damaged and tried to hide responsibility for by giving me a check for the price of the whole tire. Very negligent to return any car to a customer with a screw in the tire and then act like its no big deal. The General Manager George M told us that "these things happen" so I guess that means its ok to not only return cars that in for service with flat tires but also not be responsible for correcting damage to the vehicle caused by the dealership.

The online requests man that we worked with over the phone I believe his name was William was very kind and pleasant to work with. Upon arriving we were assigned Angel as our salesman. We told him what used vehicle we were interested in and we were taken to the vehicle and my husband did a test drive. Everything was very run of the mill car dealer experience until it came down to numbers. Online the vehicle was listed as being certified. But upon seeing the numbers we noticed they were trying to charge us to certify a vehicle we saw listed as already certified. When my husband questioned this, the sales manager was brought into the deal after we waited for at least 20 min for our salesman to return from what he stated just going to get the manager and being right back. When the manager returned he told my husband that he thought he was a smart man and that 20 dollars a week is like a latte a day and he didn't see what the problem was with us taking the deal they presented. Meanwhile my husband kept asking as to why we would have to pay to certify a vehicle they had listed as already certified. We never got an answer on that but were told that the numbers were firm. Also while this dealing was happening another customer who our salesman knew came in, our salesman angel stopped speaking with us stood up and shook this other customers hand over my husbands head and continues to have a five min conversation in Spanish while my husband and I sat there looking at each other in disbelief. My husband and I are not vicious people so we thanked them for their time as they were not willing to work with us even though we were so close in numbers provided they weren't going to charge us for a certification that they listed had already been applied to the vehicle. Fast forward two weeks later and the vehicle is still for sale on the lot and they lowered the price $600 dollars so my husband contacted Angel again and he said he would talk to the manager and came back again with a higher price for us with no answer as to why. Angel told my husband that he should just take a credit card and use it to pay the added amount they kept adding to our price. I dont understand how a business can do this to people willing to spend hard earned money on a used vehicle that is still on their lot and not moving. I truly felt like a victim of profiling and not treated fairly because of my nationality not being Hispanic. In my opinion money is the same no matter what wallk of life, race, gender, nationality you derive from, and I feel like others should be warned that if your not Hispanic this particular dealership wont treat you fairly and will raise your price and try to hide taking advantage of you. I hope this review provides a teaching element for the dealership.