Starling Agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for the feedbackWe appreciate the opportunity to continue the dialogue regarding the many efforts made to support your familyAs members of several professional organizations, which establish the highest level of ethical standards, we take great pride in our transparency and
accessibilityOur service assists families in sourcing qualified nanny candidatesWe offer an industry standard 90-day replacement guaranteeShould a nanny leave your employment relationship within days, we offer free replacementBeyond the day replacement timeline, our policy is to offer a discounted replacementOur minimum placement fee is equal to $(Client was initially charged a flat minimum fee; not an amount contingent upon hourly rate) We received a signed contract on 10/27/acknowledging your understanding and acceptance of the scope of our services and policies.We are sympathetic to your concerns and made continued efforts in an earnest attempt to provide outstanding supportWe offered discounted and free services, including the sourcing of a highly-qualified and thoroughly screened replacement nannyWe attempted to support and advocate directly through countless conversations during and beyond our service agreementWe sought to be available and involved in mitigating the dissatisfaction of your employeeWe will continue promoting clear, informative, lawful and unbiased dialogueWe will further continue proactively with efforts to make our policies as clear and accessible as possibleI am grateful for the opportunity to learn where we can improve the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]