Stark Bros Nursery & Orchards Co

The customer says her whole order was canceledThis is not the caseShe ordered trees and only one of the trees was canceled from the orderThe tree that was canceled was do to a caliper issue so it was deemed below our standardsWhen the tree was canceled the customer was not charged for the
treeWe have no record on file of the customer contacting us until 05/04/and at that time we sent her a smaller size tree of the same variety for free

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted] Customer Support
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@starkbros.com
We received your letter regarding our cusomers complaint. This issue has been resolved by us shipping him all of his...

requested replacements this coming fall season.
We are also taking care of his need for us to replace the coco fiber potting medium that was used too.
Our customers planting success is very important to us!