Stark Automotive Group

We are very sorry to hear about your experience. As outlined in your policy you should be reimbursed for the unused time or mileage in your plan. According to the form I have attached you had 7.6% of your policy remaining. If you take the original contract price that Miss [redacted] paid of $2200 * .076 -...

$35 Cancellation fee you get 132.20 plus the tax of 7.28. The total amount is 139.48. So, It appears Miss [redacted] got exactly what she was supposed to get. I’m very sorry that the refund is not what she was expecting. But your refund was based on the retail price you paid. I have attached a copy of the check for your convenience. It should be noted that this is the first time I have heard of anything related to this matter. I am listed as the contact person for the Revdex.com and I never received a call from Miss [redacted].  Hopefully, this clears up any confusion.
[redacted]

I guess that there isn't anything else than I can potentially do. However it does upset me that he says I never contacted him, I contacted the company several times and talked with [redacted] and [redacted], so maybe he needs to discuss with his employees how to have some sort of customer service as I will NEVER recommend this company to ANYONE.
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: I purchased my vehicle in the fall of 2012 from the Stark dealership in Merrill, WI. When purchasing the vehicle, a major selling point for me was that it had remote start. I live in northern Minnesota, when temperatures get to the low -30 degrees or colder. A few months later, my car was having problems starting. I immediately took it into their service repair center located in the dealership and gave them my extended warranty coverage information and about the problem I was having with the car.

The next day, a service technician called to ask for my permission to "disconnect the remote start to diagnose the problem". That was all that was asked. I gave them permission to disconnect the remote start in order to diagnose, not being informed that it would not be hooked back up. After picking my car back up a week later, the car started fine, but the remote start did not work whatsoever. I called the dealership, the Service Manager informed me that "I put too many miles on the loaner car that was given to me" and that I "authorized the permanent disconnection of the remote start". After a few minutes of explaining that I was never informed it wouldn't be hooked back up, he responded with "Well it took us 5 whole hours to diagnose the problem" and "We are done," hanging up on me.

I went back to the dealership immediately following the disrepectful customer service provided by the Service Manager. I spoke with a General Manager about the issue. He proceeded to tell me that "maybe the Service Manager was having a bad day." That does not concern me. After getting back on the subject, and after the Manager went to the service department to talk with the technicians, he came back and said that they never disconnected the remote start and it was never touched. I asked why the Service Manager asked me for my permission to disconnect it for diagnosis, then on the phone told me that was why it was not working, but now the story was that they never touched it. Still, I took the car in with the remote start functioning properly - and had demonstrated that it worked to the technician when I first dropped my car off, and now it is not working. Something happened, whether they disconnect it or not, while they were servicing my car and it was no longer working. They went back and forth on that they did disconnect it and then that they never touched it a few times.

Towards the end of the conversation, the General Manager informed me that they do not have the tools to fix the remote start because it was aftermarket - even though they sold me the vehicle with that installed. He proceeded to tell me to find a company that specifically installs that remote start and have them diagnose and pay for the repair. Basically, saying there was nothing they could do.

When purchasing the vehicle, I'm sure the price was marked up because it had a remote start - which I have financed and am making payments on. So I am currently with a remote start and still paying for it.

Other issues that were discovered when picking up the vehicle: The component behind the steering wheel where all of the wiring is located was not put back in place, and with all of the pressure from working on the wiring, it constantly pops off. Underneath the driver's side dashboard, all of the wiring was hanging down - not even zip tied together and placed back up. It was hanging over the break and gas pedals.

Poor service work, and poor customer service. I should have taken my business elsewhere, but figured I would have gotten good service since I had purchased the car from them and that was a good experience. I will never return or recommend the dealership for any vehicle needs.Desired Settlement: I would love for the Stark dealership to refund me the cost of the remote start, but I know better than to pursue this any further due to the fact that they do not run their business properly and it would more of my wasted time.

Business

Response:

[redacted] purchased a used vehicle from Stark Merrill 11/01/2012 with a functioning remote start She experienced other problems 07/1/2013 and contacted Stark 07/05/2013. We gave her a no charge to her loaner vehicle that she had until 07/12/2013, while her extended policy only authorized 1 day.

On or about 07/12/2013

Due to her concerns and/or our miscommunication, I became involved to try to remedy her issues.

While she was here I explained that due to my lack of mechanical knowledge I had to go consult with our service department and the technician involved. Upon informing her that we never had to disconnect the remote starter it became apparent she was under a different understanding from prior communication with our service department. I went on to explain we did not perform any actions to the remote starter, and we were unable to properly diagnose the new problem as we do not have the tools needed to work on the aftermarket brand of remote starter on her car. As she lives a good distance away, I asked her to take it to a repair facility near her home that installs her brand of remote starter, to have the problem diagnosed and then to let me know what the problem is. I have heard nothing until today with the arrival of your letter and her complaint. She also seems to have forgotten that she was not hung up on, but the service manager did in fact hang up on her friend due to his foul mouth.She did not have the courtesy to even attempt to get the problem diagnosed as I had asked her to do, much less contact me if she was having trouble doing so. She does have an extended service policy that allowed us to fix her first problem with a $50.00 deductible to her. The remote start problem may or may not be a covered item due to the fact that it is an aftermarket item, but I needed a proper diagnosis of the problem before I could do anything further. As I told her when she was here, it may be a very minor issue and yet she has not seen fit to assist in getting her problem resolved. Whatever her problem is may be fixed with a minor repair and she chooses instead to send off a complaint? I must be missing something!

I will NOT refund any money to her for an item that was on the car when she purchased it. I have tried to assist her in finding the least intrusive manor to remedy her remote start issue. Please let me know if there is something I can do to assist her in repairing her current issue

Thank you,

Review: When me and my wife purchased our vehicle. We were not told about nor were these details explained to us what so ever. On top of this, I specifically told them, I did not want gap insurance or extra warranties, and gap insurance. We were told that the price would be 17,990. Total price out the door. Come to find out, they added on 3,500 dollars in warranties and gap insurance. I went back to them, had them print out a sheet, saying I cancelled this, and would be getting a refund. It has been 5 weeks now, and on top of not getting my money back. They won't return my phone calls.Desired Settlement: Be refunded the money of gap insurance and all warranties

Consumer

Response:

On Mon, Dec 28, 2015 at 6:58 PM, [redacted]> wrote:After waiting almost 3 months we did receive the money that was due for the refund from the warranties and gap insurance. They ( stark automotive) have a poor way of doing business. I will never shop with them again, nor will I ever refer anyone to them.

Review: Had several issues. First, was told warranty package was included, then was charged for it. When I called to complain, I was told it was unfair to me to include that and told they would never offer that. Yet had no idea who my salesman was because they had SO MANY there that day! So I was just sort told that couldn't happen. Second, I called 3 times during a one week period and finally got to talk to someone AFTER I warned I would contact the Revdex.com. Third, I was told there was an odometer rollback one my trade in car. So, after we had a deal sorted out they then claimed they could only give me $2000 for my car. (originally offered $4000 by them before the "rollback discovery"). I later found out the "rollback" was a typo cause by their own maintenance dept. That they tried to capitalize on their own error is disturbing by itself. let alone the other t[redacted]s.

After finally talking to someone, it is even more unclear what maintenance package is even on my truck. Fourth I was told I HAD have GAP insurance on my truck, even after I told them repeatedly I did NOT want it! That alone cost me almost $800. My Credit Union confirmed I did not need it at all on my truck! Fifth, I was not happy with switching sales people 3 times and how long the whole deal took! I was actually on my way walking out twice!Desired Settlement: I would like the cost of the GAP insurance refunded. I feel the maintenance service contract, should have been included as was offered by the second salesperson I dealt with. An apology AND they fix the Carfax report like I was told would be done by [redacted] I finally got on the phone, after three tries at making contact.

Business

Response:

We sincerely apologize for any confusion that occurred that day or has occurred since. As you can tell by the hundreds of positive reviews on our website your case certainly isn't the norm. The good news is that both the service contract and GAP insurance policy that you purchased are refundable. Please stop by the dealership and we will fill out the proper paperwork to get this resolved. Please ask for myself, [redacted], or [redacted] in that order. Thank you for your feedback.

Consumer

Response:

I have a refund already on the GAP insurance from having the loan refinanced with my Credit Union. They already knew this! Plus it was prorated! They FORCED it on me with the statement I HAD TO HAVE IT! I told them I didn't want it! I was TOLD by the Salesman that the extended warranty was INCLUDED!! Yet was charged for it! One of the reasons I bought the truck! NOW, you'll refund the money? Then you need to refund the full purchase price of the truck too! Plus you tried to take advantage of your company's own error on my trade in, to reduce the value so I wouldn't trade it! This whole process is beginning to waste my time! I am only able to even access this on weekends IF I have time when at home! Your 5 day deadline will end this without resolution, because sooner or later, I won't be home in time to catch it.

I had a great purchasing experience with Stark Automotive. They have a very helpful and knowledgeable staff. Overall a great choice.

Stark has helped me with a few vehicles now. Very happy with the dealer and the products. Didn't realize buying a car could be this easy, so thanks guys!

I recently purchased a Chevy Malibu LTZ from Stark Automotive. Not only was the price better than the competition in the area, so was the service. From beginning to end I was treated like a human and not a sale. So many people have bad experiences, stories and opinions of car sales and service men and women so it is truly refreshing to work with a first class organization like Stark Automotive who truly do put the client first. Well done!

Review: Stark Automotive has on their website Monday, March 23 and today March 29th..audio actually, that they have vehicles (Impala's and Malibu's) new 2014, but last years models starting at $10,995.. So we drove the 55+ miles there on saturday, March 28th to purchase one. We looked over the lot not finding one and asked the sales agent where they were. He said they haven't had that special in 4/5 months. We told him it is on the website and he said that is too bad they don't have that promotion on now...but he could sell us the vehicles on the lot for around $20,000. This is a total bait and switch!!!. Advertise one thing that you don't even have. I have saved the webpage to my computer if needed. Very wrong and illegal!Desired Settlement: We want them to remove the false and misleading advertising and sell us the vehicle as described on their advertising.

Business

Response:

I am terribly sorry for any confusion on our website. I have looked over the website and I don't see any information regarding Impala's and Malibu's from $10,995. We strive to be transparent every day. We certainly don't try to bait and switch anyone. As you can tell by our stellar Revdex.com Rating and the hundreds of positives reviews on our website this certainly isn't the norm. I'm sorry for your experience.

Consumer

Response:

Review: A truck I purchased was inherently unsafe and dangerous drive but the [redacted] dealership should have detected it. I purchased the 1999 Ford Ranger Pick-up on 10-07-13. During my brief ownership, I drove the vehicle in normal and expected road / highway conditions. However I believe the prior owner may have driven the truck in 'off-road' conditions and the dealer selling it NEVER performed an actual thorough inspection to detect the dangerous mechanical conditions. I bought the vehicle for over $5,990 and with only 135,765 miles. During the time owned, the mileage only increased to 145,936. The first catastrophic failure occurred in June 2014. The front right axle seized and the entire right wheel fell off the axle. The front of the truck hit the pavement but luckily caused no accident because it happened at a low speed in my local city of Rothschild WI but it happened on a busy street (Business Highway 51). I had to extend the load amount by $2,257.65 which involved a complete re-build of the axle and bearings, which was performed by Stark GM of [redacted]. I complained to them about the failure but it did not good at all. The second catastrophe occurred on September 19, 2014. I was stranded near [redacted] because the entire engine seized which required towing to a local GM dealership in [redacted]. This dealership confirmed the engine had seized, with an explanation, and this rendered the vehicle junk. The [redacted] GM dealership wrote an estimate to pull and replace the engine for over $3,000. I told them I couldn't afford to extend the vehicle loan (I was turned down by my credit union) and that I simply didn't want to invest more money into a 'money-pit' anyway. When I explained the entire situation to Stark Automotive Group, and reminded them that they conducted the June repairs on the axle, the used car manager's response was 'check out additional great deals in our used car parking lot'. I told him I was never buy ANY vehicle from their dealership under any circumstances and this was an unacceptable offer.Desired Settlement: I'm aware used vehicles are technically sold 'as is' but I believe Stark Automotive never performed an actually inspection and that their safety checklist (posted in the car window) was a complete fraud. I believe Stark Automotive Group continues to sell dangerous used cars and are completely oblivious to their liability in selling potentially dangerous vehicles. If I was killed in either of these mechanical failures, would my loved ones ever have known that the dangerously defective truck was the actual cause?

Business

Response:

I have read Mr. [redacted]’s concerns and have reviewed his vehicles history. Mr. [redacted] did purchase the 1999 Ford Ranger from us as he states. The vehicle was already 14 years old with over 135,000 miles on it at the time of delivery. We safety inspected the Ford Ranger on 9/13/13 at our facility (Technician [redacted], 20 + years of experience, ASE Certified). In addition to the inspection the following items were repaired; we replaced the rear parking brake cables which had seized due to corrosion, we also diagnosed and repaired an AC leak and recharged the system and Changed the Engine Oil and Filter on the vehicle. There was an ABS light on at the time of the safety inspection which was disclosed on the WI Buyers Guide which Mr. [redacted] had signed and received a copy of at delivery. There were no loose suspension components at the time of the vehicle’s safety inspection. We had not seen Mr. [redacted] at our facility since the delivery (9 months and over 8,000 miles) prior to the major wheel bearing failure. During my 20 years in the automobile service industry I have only seen 3 wheel bearing actually separate. There has always been extensive noise (grinding or howling) for a period of time prior to wheel bearing separation. Replacing the wheel bearing prior to total separation would have greatly reduce the repair expense. The other components that required replacement were caused by the wheel bearing separation. Ford (the Manufacturer) only covered the wheel bearing component for 3 yrs. 36,000 on this 1999 Ranger. Mr. [redacted]’s vehicle was out of factory warranty by 11 years and 99,000 miles when he purchased the vehicle. The vehicle was not covered by an extended service contract and the manufacturer’s warranty was long expired when the wheel bearing failed. During Mr. [redacted]’s service visit in June of 2014 for the wheel bearing failure, he did not request an oil change service to be performed. Mr. [redacted] had not returned to the Dealership for his 3,000 mile oil change service or his 6,000 oil change service prior to June of 2014. On September 19th, 2014 the engine seized on his 1999 Ford Ranger. The vehicle had over 10,000 miles on it since we last changed the Ranger’s engine oil, during our safety inspection (typically an engine seizes from lack of oil). Mr. [redacted] may have been changing his own oil or having someone else perform this service but we were not performing this maintenance for him. Regardless of whether Mr. [redacted] had performed the recommended maintenance, the situation remained the same. His vehicle was broke down 2 hours away and he needed transportation. We offered to trade him into another vehicle. He looked at our inventory with our sales representative Ryan Hubacek and we were waiting to hear back from him. The value of the 15 year old vehicle with over 145,000 miles on it would not justify engine replacement if we were to take it in on trade. It also did not make sense to tow his vehicle back to [redacted] based upon the vehicle’s current condition. We understand his financial condition may prevent him from repairing the Ranger or trading it in on another vehicle. However, we are very willing to work with him to find him a replacement vehicle. Sincerely,

Business

Response:

I wish there was more we could have done for you. When you purchase a vehicle that is over 14 years old with over 135,000 miles things can happen. This was not a GM Certified Car as you state. This was a car is not eligible for GM Certification given the make, year, and miles. It was inspected by a mechanic with 20+ years experience and put for sale on our lot as an "As Is Budget Vehicle." The fact remains that you drove the vehicle without any issues for 8 months and 8,000 miles. You claim your engine seized up in September of 2014 almost a year after you purchased the vehicle that was 14 years old with 135,000 miles. We can not foresee future problems. As you can tell by the hundreds of positive reviews on our website and our current standing with the Revdex.com your experience certainly isn't the norm.

Consumer

Response:

Stark lies to get you in the door. They try to do a bait and switch. I called them on a car that was listed on their web-site, and asked if it was availiable. [redacted] said yes it is. I asked to see the car between 2PM and 3PM, AND I DROVE 75 MILES TO GET THERE. When I got there at 2:36 PM, I was told that a salesman just put a plate on the car and took it to Wausau. I asked if he would be back shortly, and was told no not today, but he had something else to show me!!!! I told him to [redacted]!!!!!!!!!! I feel I should be compensated for my time and fuel. The worst part is that I brought cash to buy the car today!

Good afternoon,
We just purchased a 07 Buick Lucerne from Stark GM in Merrill, Wisconsin on 6/30/2014. The car looked great and ran pretty well. We ended purchasing the car based on our own research about the Lucerne, and the quality history that the Buick name has come to earn. Unfortunately we were very unhappy with the service that was provided to us before, during and after the purchase.
I had spoke with a sales rep on Saturday June 28, 2014 about this car and we took it for a test drive. During the test drive, the drivers side mirror had fallen out of its housing and we found that there was a pretty good shake in the front end and had requested that those things be fixed before we would be ready to purchase. We had expressed interest that we were very interested in the vehicle and we had to put down a $50 deposit that they could put a sold sticker in it. We had eventually signed a purchase contract with another sales rep that day and he and I discussed a few items regarding financing and banks then we agreed to part ways and reschedule for Monday at 6PM on June 30th. He had written a stipulation in the purchase contract that the purchase contract was only good if we came to agreeable terms. I had spoke with the same salesperson around 12:30pm on June 30th and had mentioned that I would be down around 5:30PM to discuss terms. We arrived at Stark GM Merrill around 5:30 and to our surprise the car was not ready to be taken home, and would not be ready until the following day. We were told that the car was still on the rack and that there was nobody around to finish the job. We were offered about $15 of gas for the inconvenience. We had drove to this dealership with intent to purchase this vehicle and since we live about an hour away from the dealership this would have been quite an inconvenience to drive back home only to drive back down again to purchase the car. I had mentioned that I would like to still negotiate price especially after this poor display of customer service. We were told there was no way the price was negotiable and that we should part ways now if that is what we were expecting. Only after we wanted to cancel our purchase was a salesman quickly able to have a tech come and work on the car for about 20 minutes to have it ready for pick-up. The mirror appeared to be fixed however there was a still a shake in the front end.
When the salesman and I had discussed a few terms on Sat. the 28th I had specifically mentioned what I needed my payment to be and he said he could meet that requirement. Upon discussing terms I had found that none of his options for me were practical nor were they in the ballpark for my specific requirements. We had been pre-approved through another lender of our own with terms that were acceptable to us and we decided to purchase the vehicle based on the agreement that I was going to refinance through my lender. I asked the salesman if it would be possible that the dealership fill up our newly purchased car with gas since we felt the customer service was less than stellar and they were unable to meet our expectations. We were told that we could take that up with another salesperson only to find out that he had left for the evening.
We ended up leaving the dealership with our new car that we were not able to negotiate price on, even though the purchase contract clearly stated that terms needed to be agreeable. Stark was not able to meet our specific requirements though we were told right out that it would be very easy to meet them. The vehicle was not ready for pick-up at the agreed upon time and even after the tech came back in it was not completely repaired to our satisfaction. We thought a simple tank of gas was not out of line for our troubles, and the fact that we had just purchased a vehicle from them. We left the lot both feeling empty and with an empty tank. When we got home we found a small milky way candy bar and a pair of gloves under the seat. Some 172 point inspection they have maybe it needs to be 173.

Review: I purchased a vehicle a few years ago for Stark Automotive Group in Stoughton, WI. When I purchased the vehicle I also purchased the extended warranty plan. When I purchased the plan, I was told that if I traded in the vehicle and time and or mileage remained on the warranty that I would be reimbursed a portion of the warranty. I traded in the vehicle purchased at Stark in April of this year with another dealer. We cancelled the policy and I was told at that time I would be getting a refund right around $200.00. I have contacted the warranty company and they stated that they sent the check to Stark at the end of May. I have contacted Stark several times and questioned the refund amount. They are stating that I only get $132.00 back and they will not credit me the profit portion. I have called several times inquiring when I will get my check and no one seems to have an answer. I would like this is[redacted] resolved!Desired Settlement: I would like the total amount for $200.00 for the amount due back to me, plus some for frustration of having to deal with this company. Along with an apology for such poor service.

Business

Response:

We are very sorry to hear about your experience. As outlined in your policy you should be reimbursed for the unused time or mileage in your plan. According to the form I have attached you had 7.6% of your policy remaining. If you take the original contract price that Miss [redacted] paid of $2200 * .076 - $35 Cancellation fee you get 132.20 plus the tax of 7.28. The total amount is 139.48. So, It appears Miss [redacted] got exactly what she was supposed to get. I’m very sorry that the refund is not what she was expecting. But your refund was based on the retail price you paid. I have attached a copy of the check for your convenience. It should be noted that this is the first time I have heard of anything related to this matter. I am listed as the contact person for the Revdex.com and I never received a call from Miss [redacted]. Hopefully, this clears up any confusion.

Consumer

Response:

I guess that there isn't anything else than I can potentially do. However it does upset me that he says I never contacted him, I contacted the company several times and talked with [redacted] and [redacted], so maybe he needs to discuss with his employees how to have some sort of customer service as I will NEVER recommend this company to ANYONE.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We purchased a used truck (2007 Red Dodge Dakota) on 11/19/2013. I noticed what seemed to be a miss fire of the engine on 11/20/13. I thought it may be just a one time fluke,since I was driving it on the highway to work.

It seemed to be okay on the way home from work. I parked the truck overnight and took the truck to work again on 11/21/13. I noticed some shaking when I got the vehicle up to highway speed. I returned home again that night and noticed the truck's check engine light was on. It was flashing at times.

I called the Salesman [redacted] ( 11/21/13) to report the issue. I had to leave a message. The salesman returned my call ,but let me know that we could not return the truck,and he was not sure that Stark Automotive would take care of the issue or that we would have to pay for the repairs. The salesman has not called back to inform me of what will take place as of yet.

The truck was parked until 11/25/13.I took the truck to my personal mechanic and am a waiting them to call me and let me know what the problem is. Today is 11/25/13 I have not heard back from the salesman.

I am disappointed in the way the Dealership has handled this whole issue.Desired Settlement: I would be happy with being able to return this vehicle. I would like a 100% refund of the price I paid as well as the cost of the repair.

Business

Response:

To whom it may concern,

Mr. [redacted] did contact us in regards to his issues. We informed Mr. [redacted] that we would be able to take a look at his vehicle and hopefully correct the drivability issue free of charge. One of our Service Writers contacted Mr. [redacted] and scheduled a service appointment for 11/27/2013 at 2:00pm. Mr. [redacted] did not show for his appointment nor did he call to reschedule. We have not heard any further from Mr. [redacted]. We are more than willing to help, but he needs to bring his vehicle here so that our technicians can diagnose the problem.

Thank you,

[redacted] Used Car Manager

I purchased a 2008 Suburban LTZ 4x4 in April 2013 at the Sun Prairie Start location. In the first week I had a Cruise Control issue where it would cut out on the highway. I had to bargain with my sales person [redacted] to get a $10 part to fix the issue myself! In the third week I had a door lock actuator problem, I brought it in the moment it started acting up. They found the issue and stated the actuator needed replacing, but they would not cover any costs ($150 part), and I just spent $19,000 on the truck.... I went back for my free oil change, only to find out the following September that my 5.3 V8 suffers from the infamous AFM oil burn issue. I changed the oil myself and found it was over 2 quarts low. They never mentioned any oil burning during the first oil change, I never got a low oil message, and I'm wondering if they programmed the message OFF!??, as others owners report receiving it. They also didn't inspect my front brakes during the first oil change, I was already past the squealers during the first oil change interval. Stay far away, they've since been bought by Zimbrick.

I can't say enough good things about my experiences over the years with [redacted] the Stark Chevrolet Buick GMC Team. I have purchased multiple vehicles & have always received extraordinary service & professionalism[redacted] & his staff on several occasions have been eager to go above & beyond to accommodate my needs. I highly recommend Stark Chevrolet Buick GMC!!

I worked with [redacted] at Stark Automotive while buying my last two vehicles. He was extremely knowledgeable and forthright with the cost of the vehicle. He definitely did not seem like your average car salesman. I will certainly look to ** for all of my future automotive needs!

Review: Stark automotive failed to return a deposit of $100.00 on a vehicle that was test driven. Management refused to listen to customer concerns and hung up the phone on a customer.Desired Settlement: Return of a $100.00 Check Number 5192. Stark automotive receipt number [redacted].

Business

Response:

We would be happy to refund you the $100.00 you gave us as a deposit. I’m sorry for the miscommunication. We do not keep deposits if things don’t work out.

Stark Automotive Group

Review: On Feb 6, 2016,I purchased a 2013 Chevy Malibu from Stark GM.This vehicle was to be inspected and have any issues documented that were not in compliance .There are three cracks & chips in the windshield that wasn't noticed at the time of the test drive as the sales price sticker covered the cracks & chips. This car was also taken in for "detailing/cleaning" in which was never properly done. After completion of purchase I had a concern about the inspection and quality check that was performed on my vehicle. At this point I decided to contact my father for his opinion on it. After inspecting my vehicle, he also agreed that it didn't look like it met inspections. He recommended that I take it to a certified auto mechanic to get their opinion on these issues. I then took it to a certified auto mechanic and they also agreed that it shouldn't have met the qualified inspections that were checked off when purchased. This would include worn tires that 2 of the four didn't meet the maximum wear and should of never been placed on the dealerships lot until all quality inspections were met.

This car remained parked for approximately 10 days as I traveled to Florida to visit with my family members. After returning home, I then asked my father to try and contact them to see if they could schedule an appointment to have these issues corrected. The sales manager then said that it did meet all inspections and nothing could be done.

My father was very concerned about the safety of this vehicle and directed me to file a claim with the Revdex.com.Desired Settlement: Notification to the dealership to try to resolve the issues at hand with no argument. The dealer is not willing to correct the issues at hand.

Business

Response:

I'm sorry to hear about your situation. I wish you would have called me directly. Please contact me personally and lets see what we can do.[redacted]General Manager[redacted]