A representative from Starion’s compliance department attempted to contact [redacted] to discuss their concerns on several occasions, including on August 14, 2017, August 16, 2017, and August 22, 2017, but was unsuccessfulVoicemails were left requesting callback; however, as of August 24, 2017, Starion has not received a response from the ConsumersStarion’s records show [redacted] account was charged for supply correctly in accordance with her AgreementAdditionally, upon receipt of the complaint, Starion cancelled her accountAs a result, her account is scheduled to end service with Starion on or about September 5, 2017.Starion makes every effort to review and appropriately resolve consumer complaintsThe Company believes that a reasonable effort has been made to reach out to [redacted] in an attempt to resolve their concernsThe Consumer may contact us directly should they wish to discuss their concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with Ms [redacted] on February 21, regarding her complaintAt that time, Ms [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In addition I did get an email and letter from Starion and find that this resolution is satisfactory to me Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] on November 8, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
A representative from Starion’s compliance department left a voicemail on June 22, requesting Ms [redacted] call back to further discuss her concernsAs of June 25, 2015, Starion has not yet received a response from the Consumer Further, Ms [redacted] has paid $less than what she would have paid had she been with the utility for standard offer service in the one cycle her account has been billed for service with StarionAdditionally, the Consumer’s rate for supply will continue to be below the utility’s price to compare through her end-service dateStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Starion has fully reviewed [redacted] concerns and has been unable to verify the customer’s allegationsThe authorized telemarketing sales agent appropriately complied with Starion’s guidelinesThe customer’s enrollment was also rescinded later that same day, pursuant to her request Starion believes it is reasonable that Ms Proffitt’s concerns could have been the result of a misunderstanding given the similarity in the companies’ names Notwithstanding, Starion has added the customer’s telephone number to its internal do-not-call listPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department contacted the Consumer on April 23, regarding her concernsAt that time, the Consumer was informed she has been added to Starion’s internal do-not-call listMs [redacted] acknowledged Starion’s efforts as a satisfactory resolution Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Starion Energy PA, Inc(“Starion” or the “Company”) is an authorized certified retail electric supplier licensed in the state of ***As part of its marketing efforts, Starion utilizes telemarketing for purposes of offering potential new customers a competitive supply productOur records confirm [redacted] ***’ telephone number was only contacted one time on February 14, on Starion’s behalfThe Company’s vendors do not use “robocalls” in its telemarketing campaignsStarion has placed [redacted] ***’ telephone number on its internal do-not-call list to ensure she does not receive future calls on behalf of the Company, and we regret that the Consumer had a less than positive experienceStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
According to our records, [redacted] became a Starion customer in January when she enrolled in Starion's monthly variable rate planDue to unfavorable market conditions affecting wholesale energy costs in early 2014, the customer's variable rate for service increased [redacted] called our customer service department in June regarding her variable rate and, after speaking with a representative, agreed to change to our fixed rate planThe new agreement included an automatic renewal provision whereby, at the end of the Initial fixed rate term, the agreement would automatically renew with another fixed rate (with no early termination fee), unless the customer chose another option or terminated the agreementOn June 6, 2016, [redacted] contacted our customer service department to cancel, and expressed concerns regarding her agreement with StarionDuring a follreview of her concerns, a customer service manager determined that the representative [redacted] had spoken with did not provide the customer with a level of assistance that would meet the Company's service quality expectationsIn response, a customer service manager contacted [redacted] on June 7, to correct the matter, and offered her a one-time courtesy rebate of $for any inconvenience she may have experiencedStarion’s review of the [redacted] account shows she was charged for supply correctly in accordance with her AgreementsNotwithstanding, Starion’s previous rebate offer is still available to the customer should she wish to accept it Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely [redacted] ***
A representative from Starion’s compliance department spoke with Mr [redacted] on June 5, to further discuss his complaintOn June 11, 2015, Mr [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] .Starion is in receipt of an email from Mr [redacted] , dated January 19, 2015, requesting account cancellationStarion submitted the Consumer’s rescission request accordingly the following day and sent confirmation to Mr [redacted] via email that his account had been successfully rescindedFurther, Mr [redacted] was informed that his account will not be entering service with Starion and that the welcome package, sent to his residence immediately following his enrollment, can be disregarded.A representative from Starion’s compliance department attempted to contact Mr[redacted] on January 20, to further address his concerns upon receipt of his complaintA voicemail was left for the Consumer notifying him that his account will not enter service with StarionAdditionally, a letter confirming his rescission request was processed accordingly will be mailed to the Consumer’s residence on January 20, 2015.Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns.Sincerely, [redacted] ***Compliance Analyst
Starion’s records confirm [redacted] was previously contacted on behalf of the Company; however, on February 6, 2017, Starion placed [redacted] on its internal do-not-call list, per his requestStarion has not contacted [redacted] telephone number since that dateStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette Arce
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] According to Starion’s records, Ms [redacted] enrolled in the “Starion Simple” monthly variable rate product on August 16, The product in which she elected to enroll included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Ms [redacted] contacted Starion via email on August 27, to request cancellationAt that time, Starion submitted the customer’s cancellation request accordingly and as a result, the customer account will not enter service with Starion A representative from Starion’s compliance department attempted to contact Ms [redacted] on August 29, to further discuss her furthers and left a voicemailAs of September 11, 2014, Starion has yet to receive a response from the customer The customer’s account will not incur an account management fee or early termination feeAdditionally, Starion has added the customer to its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on June 2, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which his account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Mrs [redacted] submitted a cancellation request to Starion via electronic mail on September 29, In an attempt to alleviate the customer concerns, a representative from Starion’s customer service department contacted Mrs [redacted] later that same day and offered her the opportunity to enroll in a fixed rate productAs a result, she accepted the offer A representative from Starion’s compliance department contacted Mrs [redacted] on October 9, to further discuss her concernsThe customer was notified she will be receiving a one-time courtesy rebateMrs [redacted] acknowledged Starion’s efforts as a satisfactory resolution to her concerns Notwithstanding, in a good-faith effort to resolve his concerns, Starion will issue the customer a one-time courtesy rebateA check will be sent to the customer within to business days Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Taking me off their call list is hardly a resolution to my complaint My complaint was that the sales associate was lying to consumers about what rate they were currently being charged When I asked "***" where he obtained this bogus information, she said they were checking on that or some such excuse Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] *** on May 31, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Upon receipt of his complaint, Starion added [redacted] contact information to its internal do-not-contact listsStarion implements policies intended to ensure compliance with applicable laws concerning telephone solicitations, and subscribes to the National Do Not Call RegistryThe Company regrets any inconvenience [redacted] may have experienced based on his statement provided with his complaintStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Complaint: [redacted] I am rejecting this response because: As expressed to Starion Energy, I will not consider this matter resolved until I have received the check for at least $ Based on my review of other complaints filed with the Revdex.com against Starion, Starion has promised checks to other individuals who never actually received a check Regarding Starion's inability to "confirm the customer's allegation" that they were illegally charging me for the past two years - this is ridiculous First, I have an email from a Starion representative confirming that service should have never been initiated in Secondly, I have billing statements from *** showing Starion as the service provider for over the past two years I will notify the Revdex.com if/when I receive a check from Starion Sincerely, [redacted] ***
I am very disappointed with Starions response If I misunderstood their recording (that if I responded a certain way the sales person would come back on the line and tell me that I needed to respond differently) so I called Starion on Aug 11th after receipt of the confirmation letter and spoke with *** (when I saw I was going to be charged $which was news to me) he told me that would replace the transmission charge from [redacted] *** Pointing out it was still a better deal If Starion did try to contact me on October 14th, I do not have an answering machine but was home at 2:and home all night and never got a call So, no of course they did not get a return call In conclusion, if I misunderstood their recordings and responses to those questions, that is on me, but when I spoke with a customer service person to clarify the charge that I was not told about and he nicely explained it to me.....clearly misrepresenting information so I would not cancel right then ( which was my intent)....then that is on them This is probably why they have these recordings so they can respond feeling they have their bases coveredMy issue is with when I spoke with [redacted] and his lies I am very disappointed that Starion did not look deeper into this, nor did I expect them to admit to wrong doing In the future maybe they should add a recorded question "and you are aware that signing up with Staion Energy will add $a moth fee to your electric bill" [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Starion’s records show [redacted] previously filed a complaint on September 2, regarding the same concerns, at which time she accepted a courtesy rebate as a satisfactory resolutionOur records show the check was cashed on September 28, 2016, confirming Starion’s resolution to the matter Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette ***
A representative from Starion’s compliance department attempted to contact [redacted] to discuss their concerns on several occasions, including on August 14, 2017, August 16, 2017, and August 22, 2017, but was unsuccessfulVoicemails were left requesting callback; however, as of August 24, 2017, Starion has not received a response from the ConsumersStarion’s records show [redacted] account was charged for supply correctly in accordance with her AgreementAdditionally, upon receipt of the complaint, Starion cancelled her accountAs a result, her account is scheduled to end service with Starion on or about September 5, 2017.Starion makes every effort to review and appropriately resolve consumer complaintsThe Company believes that a reasonable effort has been made to reach out to [redacted] in an attempt to resolve their concernsThe Consumer may contact us directly should they wish to discuss their concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with Ms [redacted] on February 21, regarding her complaintAt that time, Ms [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In addition I did get an email and letter from Starion and find that this resolution is satisfactory to me Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] on November 8, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
A representative from Starion’s compliance department left a voicemail on June 22, requesting Ms [redacted] call back to further discuss her concernsAs of June 25, 2015, Starion has not yet received a response from the Consumer Further, Ms [redacted] has paid $less than what she would have paid had she been with the utility for standard offer service in the one cycle her account has been billed for service with StarionAdditionally, the Consumer’s rate for supply will continue to be below the utility’s price to compare through her end-service dateStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Starion has fully reviewed [redacted] concerns and has been unable to verify the customer’s allegationsThe authorized telemarketing sales agent appropriately complied with Starion’s guidelinesThe customer’s enrollment was also rescinded later that same day, pursuant to her request Starion believes it is reasonable that Ms Proffitt’s concerns could have been the result of a misunderstanding given the similarity in the companies’ names Notwithstanding, Starion has added the customer’s telephone number to its internal do-not-call listPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department contacted the Consumer on April 23, regarding her concernsAt that time, the Consumer was informed she has been added to Starion’s internal do-not-call listMs [redacted] acknowledged Starion’s efforts as a satisfactory resolution Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Starion Energy PA, Inc(“Starion” or the “Company”) is an authorized certified retail electric supplier licensed in the state of ***As part of its marketing efforts, Starion utilizes telemarketing for purposes of offering potential new customers a competitive supply productOur records confirm [redacted] ***’ telephone number was only contacted one time on February 14, on Starion’s behalfThe Company’s vendors do not use “robocalls” in its telemarketing campaignsStarion has placed [redacted] ***’ telephone number on its internal do-not-call list to ensure she does not receive future calls on behalf of the Company, and we regret that the Consumer had a less than positive experienceStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
According to our records, [redacted] became a Starion customer in January when she enrolled in Starion's monthly variable rate planDue to unfavorable market conditions affecting wholesale energy costs in early 2014, the customer's variable rate for service increased [redacted] called our customer service department in June regarding her variable rate and, after speaking with a representative, agreed to change to our fixed rate planThe new agreement included an automatic renewal provision whereby, at the end of the Initial fixed rate term, the agreement would automatically renew with another fixed rate (with no early termination fee), unless the customer chose another option or terminated the agreementOn June 6, 2016, [redacted] contacted our customer service department to cancel, and expressed concerns regarding her agreement with StarionDuring a follreview of her concerns, a customer service manager determined that the representative [redacted] had spoken with did not provide the customer with a level of assistance that would meet the Company's service quality expectationsIn response, a customer service manager contacted [redacted] on June 7, to correct the matter, and offered her a one-time courtesy rebate of $for any inconvenience she may have experiencedStarion’s review of the [redacted] account shows she was charged for supply correctly in accordance with her AgreementsNotwithstanding, Starion’s previous rebate offer is still available to the customer should she wish to accept it Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely [redacted] ***
A representative from Starion’s compliance department spoke with Mr [redacted] on June 5, to further discuss his complaintOn June 11, 2015, Mr [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] .Starion is in receipt of an email from Mr [redacted] , dated January 19, 2015, requesting account cancellationStarion submitted the Consumer’s rescission request accordingly the following day and sent confirmation to Mr [redacted] via email that his account had been successfully rescindedFurther, Mr [redacted] was informed that his account will not be entering service with Starion and that the welcome package, sent to his residence immediately following his enrollment, can be disregarded.A representative from Starion’s compliance department attempted to contact Mr[redacted] on January 20, to further address his concerns upon receipt of his complaintA voicemail was left for the Consumer notifying him that his account will not enter service with StarionAdditionally, a letter confirming his rescission request was processed accordingly will be mailed to the Consumer’s residence on January 20, 2015.Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns.Sincerely, [redacted] ***Compliance Analyst
Starion’s records confirm [redacted] was previously contacted on behalf of the Company; however, on February 6, 2017, Starion placed [redacted] on its internal do-not-call list, per his requestStarion has not contacted [redacted] telephone number since that dateStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette Arce
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] According to Starion’s records, Ms [redacted] enrolled in the “Starion Simple” monthly variable rate product on August 16, The product in which she elected to enroll included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Ms [redacted] contacted Starion via email on August 27, to request cancellationAt that time, Starion submitted the customer’s cancellation request accordingly and as a result, the customer account will not enter service with Starion A representative from Starion’s compliance department attempted to contact Ms [redacted] on August 29, to further discuss her furthers and left a voicemailAs of September 11, 2014, Starion has yet to receive a response from the customer The customer’s account will not incur an account management fee or early termination feeAdditionally, Starion has added the customer to its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on June 2, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which his account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion’s records indicate Mrs [redacted] submitted a cancellation request to Starion via electronic mail on September 29, In an attempt to alleviate the customer concerns, a representative from Starion’s customer service department contacted Mrs [redacted] later that same day and offered her the opportunity to enroll in a fixed rate productAs a result, she accepted the offer A representative from Starion’s compliance department contacted Mrs [redacted] on October 9, to further discuss her concernsThe customer was notified she will be receiving a one-time courtesy rebateMrs [redacted] acknowledged Starion’s efforts as a satisfactory resolution to her concerns Notwithstanding, in a good-faith effort to resolve his concerns, Starion will issue the customer a one-time courtesy rebateA check will be sent to the customer within to business days Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Taking me off their call list is hardly a resolution to my complaint My complaint was that the sales associate was lying to consumers about what rate they were currently being charged When I asked "***" where he obtained this bogus information, she said they were checking on that or some such excuse Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] *** on May 31, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Upon receipt of his complaint, Starion added [redacted] contact information to its internal do-not-contact listsStarion implements policies intended to ensure compliance with applicable laws concerning telephone solicitations, and subscribes to the National Do Not Call RegistryThe Company regrets any inconvenience [redacted] may have experienced based on his statement provided with his complaintStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Complaint: [redacted] I am rejecting this response because: As expressed to Starion Energy, I will not consider this matter resolved until I have received the check for at least $ Based on my review of other complaints filed with the Revdex.com against Starion, Starion has promised checks to other individuals who never actually received a check Regarding Starion's inability to "confirm the customer's allegation" that they were illegally charging me for the past two years - this is ridiculous First, I have an email from a Starion representative confirming that service should have never been initiated in Secondly, I have billing statements from *** showing Starion as the service provider for over the past two years I will notify the Revdex.com if/when I receive a check from Starion Sincerely, [redacted] ***
I am very disappointed with Starions response If I misunderstood their recording (that if I responded a certain way the sales person would come back on the line and tell me that I needed to respond differently) so I called Starion on Aug 11th after receipt of the confirmation letter and spoke with *** (when I saw I was going to be charged $which was news to me) he told me that would replace the transmission charge from [redacted] *** Pointing out it was still a better deal If Starion did try to contact me on October 14th, I do not have an answering machine but was home at 2:and home all night and never got a call So, no of course they did not get a return call In conclusion, if I misunderstood their recordings and responses to those questions, that is on me, but when I spoke with a customer service person to clarify the charge that I was not told about and he nicely explained it to me.....clearly misrepresenting information so I would not cancel right then ( which was my intent)....then that is on them This is probably why they have these recordings so they can respond feeling they have their bases coveredMy issue is with when I spoke with [redacted] and his lies I am very disappointed that Starion did not look deeper into this, nor did I expect them to admit to wrong doing In the future maybe they should add a recorded question "and you are aware that signing up with Staion Energy will add $a moth fee to your electric bill" [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Starion’s records show [redacted] previously filed a complaint on September 2, regarding the same concerns, at which time she accepted a courtesy rebate as a satisfactory resolutionOur records show the check was cashed on September 28, 2016, confirming Starion’s resolution to the matter Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette ***