Starion Energy, Inc.

Starion’s records indicate Mr*** spoke with our customer service department regarding his concerns on January 18, during the same time Starion received this complaintA review of his account shows the Consumer’s concerns were addressed and resolved by our customer service departmentOn
January 19, 2017, January 23, 2017, and January 25, 2017, I attempted to contact Mr*** to confirm his concerns were resolved, but was unsuccessfulVoicemails were left informing the Consumer he may contact me should he require further assistance regarding his complaintPlease feel free to contact me with any further questions or concernsSincerely, Ivette A***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** *** *** ***

A representative from Starion’s compliance department spoke with *** *** on April 30, regarding his complaintAt that time, *** *** accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately
resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***

Below please find Starion’s response to the Revdex.com complaint filed by Mr*** ***
According to Starion’s records, Mr*** enrolled in the “Starion Simple” monthly variable rate product on April 15, Starion has determined that Mr*** has been
charged for supply correctly in accordance with his agreementThe product in which the account was enrolled included a variable rate subject to fluctuate monthly based on market conditions
Starion’s records indicate Mr*** contacted Starion’s customer service department on August 7, regarding his accountIn an attempt to alleviate the customer’s concerns, Mr*** was offered the opportunity to enroll in a fixed rate product; however he declined the offerStarion submitted the consumer’s cancellation request accordingly
A representative from Starion’s compliance department attempted to contact Mr*** on September 17, to further discuss his concerns and left a voicemailThe customer returned the call the following day and was notified he will be receiving a one-time courtesy rebateAt that time, the customer acknowledged Starion’s offer as a satisfactory resolution to his concerns
A one-time courtesy rebate in the form of a check will be sent to the consumer within to business days
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns
Sincerely, *** *** Compliance Analyst

Below please find Starion’s response to the Revdex.com rebuttal filed by Mr*** ***
Starion maintains its position that Mr*** has been charged for supply correctly in accordance with his agreement, as stated in its initial response, submitted on September 29,
A representative from Starion’s compliance department contacted Mr*** on October 9, to further discuss his concernsAt that time, the customer was informed Starion will be issuing him an additional reimbursement to his concernsMr*** acknowledged Starion’s efforts as a satisfactory resolution
S
tarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns
Sincerely, *** ***

Starion’s records indicate Mr*** spoke with Starion’s customer
service department regarding his concerns on March 31, A review of Mr
*** customer account shows the Consumer’s concerns were addressed and
resolved by Starion’s customer service department prior to receipt of
this
complaintPlease feel free to contact me with any further questions or
concernsSincerely, *** ***

Starion does not deny that it utilizes telemarketing for purposes of engaging potential customers to switch to its serviceRather, Starion is confirming that *** *** was not contacted by or on behalf of Starion in August, as allegedHis telephone number was placed on Starion’s internal do-not-call list on July 19, 2017, and was not contacted on behalf of Starion thereafterSincerely, Ivette A***

Starion maintains its response that *** *** was not contacted on behalf of the Company after February 6, 2017, and has been unable to verify he was called on March 6, As previously reported, Starion has added the Consumer to its internal do-not-call list to ensure he is not contacted and, as such, Starion considers this matter closed Please do not hesitate to contact me with any questions or concernsSincerely, *** ***

Mr*** enrolled in the “Starion Simple” monthly variable rate plan on January 21, The plan in which he elected to enroll included a variable rate subject to fluctuate monthly based on market conditions
Starion’s records indicate Mr*** contacted Starion’s customer service
department on December 30, regarding his recent billing statementAt that time, the Consumer was explained that his account was enrolled in a variable rate planIn an attempt to alleviate the Consumer’s concerns, Mr*** was offered the opportunity to enroll in a fixed rate plan; the Consumer accepted the offer
On January 29, 2015, Mr*** contacted Starion’s customer service department again regarding his account and when his fixed rate would startThe Consumer was informed the enrollment was processed correctly in a timely manner and it could take up to two (2) billing cycles for the new rate to take effect due to his meter-read date controlled by the utility companyAt that time, Mr*** requested cancellationStarion submitted the Consumer’s cancellation request accordingly
A representative from Starion’s compliance department attempted to contact Mr*** on February 4, and again on February 9, a voicemail was left notifying him that his account is scheduled to end service with Starion on February 24, and he will not incur an early termination feeAs of February 10, 2015, Starion has yet to receive a response
Notwithstanding, in a good-faith effort to resolve Mr***’ concerns, Starion will issue the Consumer a one-time courtesy rebate for his January billing cycleA check will be sent to the Consumer within ten (10) business daysA number was left for Mr*** if he has any questions regarding his complaint
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions of concerns
Sincerely,
*** ***

Upon receipt of his complaint, Starion added *** *** telephone number to its internal do-not-call listAdditionally, Starion requires its marketing representatives to conduct themselves in a respectful manner and in accordance with the Company’s standards and policiesThe Company regrets
any inconvenience *** *** may have experienced based on his statement provided with his complaintPlease feel free to contact me with any further questions or concernsSincerely, Ivette A***

Below please find Starion’s response to the Revdex.com complaint filed by Ms*** ***
According to Starion’s records, Ms*** enrolled in the “Starion Secure” fixed rate product on April 13, Starion has determined Ms*** has been charged for supply correctly in
accordance with her agreementThe product in which she elected to enroll included a fixed rate of cents per kwh for a term of twelve (12) billing cyclesThereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service
Starion’s records indicate Ms*** contacted Starion’s customer service department on October 2, regarding her accountStarion is in receipt of a drop request transaction date from the utility of September 6,
A representative from Starion’s compliance department contacted Ms*** on October 15, to further discuss her concernsAt that time, the customer was informed she will be receiving a one-time courtesy rebateAs a result, Ms*** accepted Starion’s offer as a satisfactory resolution to her concerns
In a good-faith effort to resolve this complaint,
Starion will issue Ms*** a one-time courtesy rebateA check will be sent to the customer within to business days
The customer’s account ended service with Starion on September 19,
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns
Sincerely, *** *** *** ***

A representative from Starion’s compliance department contacted The Consumer on March 17, regarding his concernsAt that time, the Consumer was informed his account is scheduled to end service with Starion on April 2, and in a good-faith effort to resolve his concerns, Starion will issue
him a one-time courtesy rebate for his March billing cycleMr*** acknowledged Starion’s efforts as a satisfactory resolution
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns
Sincerely
*** ***

According to Starion’s records, *** *** account was cancelled per her request on June 13, 2016, which became effective June 24, *** *** has not been a Starion customer nor been billed for supply by Starion since that date Please do not hesitate to contact me with any
questions or concerns Sincerely, Ivette A***

A representative from Starion’s compliance department spoke with *** *** on October 14, regarding his complaintAt that time, *** *** accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately
resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***

A representative from Starion’s compliance department spoke with *** *** on May 9, regarding his complaintAt that time, *** *** accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately
resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***

A representative from
Starion’s compliance department spoke with Mr*** on October 15,
regarding his complaintAt that time, Mr*** accepted Starion’s
efforts to resolve his complaint as a satisfactory resolution to his concerns
Starion makes every effort to review and
appropriately resolve consumer
complaintsPlease do not hesitate to contact me with any questions or
concernsSincerely, Ivette A***

A representative from Starion’s compliance department contacted the Consumer on April 6, regarding her concernsAt that time, the Consumer was informed her enrollment was rescinded and that her account will not enter service with StarionMs*** acknowledged Starion’s efforts as a
satisfactory resolution to her concerns
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns
Sincerely, *** ***

Starion contacted the Consumer via electronic mail on June 16, 2015, notifying her that both of the telephone numbers listed on her complaint have been added to the Company’s internal do-not-call list
Starion makes every effort to review and appropriately resolve consumer complaintsPlease do
not hesitate to contact me with any questions or concerns
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: If I had not been contacted, I would not have written the review of the business I never have nor will I ever do business with Starion My number should never have been called in the first place as it is on the Do Not Call registry
Sincerely,
*** ***

Starion’s records show *** *** spoke with Starion’s customer service department regarding his concerns on August 15, A review of the account shows the Consumer’s concerns were resolved and addressed prior to Starion’s receipt of this complaint.In an effort to confirm *** *** was provided
with a satisfactory resolution by our customer service department, a representative from Starion’s compliance department attempted to contact him on several occasions, including on August 22, 2017, August 24, 2017, and August 28, 2017, but was unsuccessfulVoicemails were left requesting callback; however, as of August 30, 2017, Starion has not received a response from the Consumer. Starion makes every effort to review and appropriately resolve consumer complaintsThe Consumer may contact us directly should he have any further questions or concernsSincerely, Ivette A***