Stardust Family Restaurant

From: Shannon *** [mailto:[email protected]] Sent: Thursday, October 20, 5:PM To: drteam Subject: Revdex.com CASE# *** In the case of Mrs *** ***: Mrs*** brought us (Xtreme Inc), her *** *** in Augof Mrs*** had already hed
the truck diagnosed by someone else & told us to ONLY change the driver side fuel injectors & an EGR cooler, which we did exactly thatAfterwards, the vehicle still did not run correctlySHe then needed a glow plug harness for the dr & passenger side of the truck, which she approved, & she asked us to also change the passenger side injectors as well, which we did along with an oil changeUpon changing the injectors, we found that #cylinder injector was dumping fuel into the cylinder, due to a broken injector nozzle on the end of the injector that was missing.Mrs*** was notified of that & took the vehicle & drove it for a few days, still smoking, before coming back with itAfter she delivered the vehicle, it would not start, I then had my (2) *** master diesel tech certified mechanics look at the vehicleIt was found that the vehicle had NO oil pressure. The *** techs found that the IPR sensor had a hole in the screen & the oil cooler that the IPR sits into was bad due to dry rotted O rings & the screen/ filter beneath it was deteriorated and the high pressure oil pump was bound up, not spinning freelyMrs*** was notified before anything was orderedShe approved the work so we went forwardAfter changing the oil cooler & oil pump, the truck started & ran, but still roughlyWe had to regain oil pressure & fuel pressure before knowing that the missing nozzle on #cylinder went into the head causing valve damage causing #cylinder to loose compressionHer batteries were also changed because the ones she had were no goodMrs***'s employer was paying for the work as we went, & he was informed of everything all the way as well as Mrs*** wasShe failed to tell us that she bought this truck from a person's family that the owner had died, & the truck had beeb sitting in a barn for almost years! Diesels need constant lubrication throughout the engine in order for components not to seize, dry rot, or to get surface rustThe oil in the bottom of the oil pan when we 1st changed the oil looked like mud! That's exactly why she had the transmission rebuilt earlier with someone else alsoI notified Mrs*** & her employer that the head would have to be removed by lifting the cab off the truck, & the head would have to be sent to a machine shop to have it & the valves inspected & repaired before I could put it back togetherI gave her a price for the work & talked to her employer, that was funding her, & he declined the work & agreed she should have never bought a DIESEL truck that had been sitting for so long & not have expected multiple problemsXtreme Inc did everything by the book, with the best technicians, & did NOTHING without approvalWe kept in very close contact daily with Mrs.*** the whole time and worked late, sometimes till midnight for herWe replaced ONLY the components that Mrs*** told us to change in the beginning & then ONLY the components that were 100% no good with her & her employer's approvalThe remaining work was not performed because the truck exceeded her employer's willingness to spend more on a vehicle that had so much problemsWe tried our best & did everything we could to help Mrs***, but she expects Xtreme Incto do the work & pay for the remaining parts for freeThe vehicle was not a total loss when it was here & we would gladly repair the vehicle at cost if she still wanted to move forward to keep a good business relationshipThis engine is very well known for multiple problems & a class action lawsuit against *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ***I have all the invoices & pictures to back up 100% of this statement if needed as does Mrs***We can be reached at 281-824-4025 if you have any remaining questionsThank You, Thank You, Shannon *** Xtreme Inc"Your stop vehicle shop" NBypass Alvin, Tx281-824-281-824-Fax