Starcrest Products of California, Inc.

Better Business Response for *** ***
Customer was contacted to confirm prior credit was given to her credit card on 10-20-16, and to advise her return postage is being refunded now
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to usIt
is our policy to take prompt corrective action when we become aware of a problem in order to restore our customer's confidence

Thank you for writing on behalf of this customer We have contacted our customer and have come to a complete understanding and resolution to this incident
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to us It is our policy to take prompt
corrective action when we become aware of a problem If we can be of any further assistance, please do not hesitate to write
Sincerely,
*** ***
Customer Service Manager

Better Business Response for *** ***
Customer was contacted to confirm prior credit was given to her credit card on 10-20-16, and to advise her return postage is being refunded now
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to us It
is our policy to take prompt corrective action when we become aware of a problem in order to restore our customer's confidence

Initial Business Response /* (1000, 5, 2015/10/27) */
We have spoken to our customer and she is happy we are mailing her a catalog from which she will be placing her order
We appreciate the opportunity to resolve this matter,as customer satisfaction is important to us It is our policy to
take prompt corrective action when we become aware of a problem in order to restore our customer's confidence

Thank you for writing on behalf of this customerWe have contacted our customer and have come to a complete understanding and resolution to this incident
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to usIt is our policy to take prompt
corrective action when we become aware of a problemIf we can be of any further assistance, please do not hesitate to write
Sincerely,
*** ***
Customer Service Manager

Per request, we have added this person's name to our special Do Not Mail list
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to us It is our policy to take prompt attention when we become aware of a problem in order to restore our customer's
confidence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will keep copy of these note in case I continue receiving junk mail from your companyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12302567, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I will keep copy of these note in case I continue receiving junk mail from your companyThank you

Initial Business Response /* (1000, 5, 2015/10/27) */
We have spoken to our customer and she is happy we are mailing her a catalog from which she will be placing her order.
We appreciate the opportunity to resolve this matter,as customer satisfaction is important to us. It is our policy to...

take prompt corrective action when we become aware of a problem in order to restore our customer's confidence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12302567, and find that this resolution is satisfactory to me.

Per request, we have added this person's name to our special Do Not Mail list.
We appreciate the opportunity to resolve this matter, as customer satisfaction is important to us. It is our policy to take prompt attention when we become aware of a problem in order to restore our customer's...

confidence.