Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is a complete lie1) There was no attempted contact on 9/from this company (Can provide call record from phone company if needed) 2) I provided dates and times of all attempted calls and all voice mails we have left for this company Update to their response: We did have a truck show up at our house today at 10:30am, the truck only contained one of the two items from the order, driver tried to get a signature for the deliveries but we did not accept as it was not a complete orderLater received call from company about the order and they claimed that they only received item, even though the tracking information I provided with the original complaint contained the info showing both items were delivered on 9/ Next received a call from Starck claiming that [redacted] only shipped them item, so now even though there is a record of the items arriving they are trying to blame [redacted] for losing these items that were delivered to their warehouse, how you can lose a 232lb and 1/2ft box of patio furniture This is the most unprofessional, irresponsible company I have ever dealt with, we are very frustrated and hope that someone will take some responsibility and do the right thing and deliver our furniture ASAP Regards, [redacted]
I finally did hear from the company after reporting this problem to the Revdex.comThey have informed me of this offer and I find it satisfactory but I want to wait and see if I actually get the check and refund As the company said I did accidently have one digit wrong in the address on the claim formOf course it was correct on the original forms of the move and it was where they delivered my stuffThe reason all those voice mails were unreturned was because they put the wrong telephone number down in their recordsOf course the fact that I was sending them emails every few days that they never responded to seems to make me wonderAs far as why I should have paid for storage while they were trying to find a truck to ship my stuff I have to ask why I should pay for that?
Let us first apologize for any confusion or inconvenience experienced with your purchase and deliveryAfter attempting to schedule the order on 9/@ 3:32pm, our truck in the area was filled for the following Wednesday delivery day (9/17)To our knowledge, we never received any call back and the order was placed on hold until calling and scheduling on 9/18, our first time talking with the customer, for deliver on 9/Although this stop falls on a Wednesday only point for our company, we are dedicating a truck to deliver this stop to the customers area to ensure they receive their merchandise
Unfortunately the freight did not all arrive at the same time, we got the table originally and waited to schedule until the rest of the customers items came inWe attempted to let the customer know this information, but was given a bad phone number from their place of purchaseOnce the other piece arrived, and we were able to secure a better phone number we reached out to the customerThe customer is scheduled for delivery on July 5th, and that day worked for them
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is a complete lie1) There was no attempted contact on 9/from this company (Can provide call record from phone company if needed) 2) I provided dates and times of all attempted calls and all voice mails we have left for this company Update to their response: We did have a truck show up at our house today at 10:30am, the truck only contained one of the two items from the order, driver tried to get a signature for the deliveries but we did not accept as it was not a complete orderLater received call from company about the order and they claimed that they only received item, even though the tracking information I provided with the original complaint contained the info showing both items were delivered on 9/ Next received a call from Starck claiming that [redacted] only shipped them item, so now even though there is a record of the items arriving they are trying to blame [redacted] for losing these items that were delivered to their warehouse, how you can lose a 232lb and 1/2ft box of patio furniture This is the most unprofessional, irresponsible company I have ever dealt with, we are very frustrated and hope that someone will take some responsibility and do the right thing and deliver our furniture ASAP Regards, [redacted]
I finally did hear from the company after reporting this problem to the Revdex.comThey have informed me of this offer and I find it satisfactory but I want to wait and see if I actually get the check and refund As the company said I did accidently have one digit wrong in the address on the claim formOf course it was correct on the original forms of the move and it was where they delivered my stuffThe reason all those voice mails were unreturned was because they put the wrong telephone number down in their recordsOf course the fact that I was sending them emails every few days that they never responded to seems to make me wonderAs far as why I should have paid for storage while they were trying to find a truck to ship my stuff I have to ask why I should pay for that?
Let us first apologize for any confusion or inconvenience experienced with your purchase and deliveryAfter attempting to schedule the order on 9/@ 3:32pm, our truck in the area was filled for the following Wednesday delivery day (9/17)To our knowledge, we never received any call back and the order was placed on hold until calling and scheduling on 9/18, our first time talking with the customer, for deliver on 9/Although this stop falls on a Wednesday only point for our company, we are dedicating a truck to deliver this stop to the customers area to ensure they receive their merchandise
We had received the second piece and the complete order was delivered on 9/30/
Unfortunately the freight did not all arrive at the same time, we got the table originally and waited to schedule until the rest of the customers items came inWe attempted to let the customer know this information, but was given a bad phone number from their place of purchaseOnce the other piece arrived, and we were able to secure a better phone number we reached out to the customerThe customer is scheduled for delivery on July 5th, and that day worked for them