Star West Labs, LLC

I apologize for the delayed response but due to management changing I just received the complaintIn good faith I would like the customer to keep the product at no chargeI will credit the invoice and the customer will have a zero balanceIf by any chance the customer has further issues with my company please have them call me directly at [redacted] or email at [redacted]

You can contact me to obtain the return auth.*** ###-###-####

STAR WEST LABS DOES NOT PROCESS AN ORDER UNLESS IT GOES THROUGH OUR VERIFICATION DEPARTMENTFIRSTLY, A BUYER SPEAKS TO THE SALES REPRESENTATIVE AND IF AN ORDER [AGREED UPON, THE BUYER IS THEN SECONDLY TRANSERRED TO A VERIFIER WITHIN THE VERIFICATION DEPARTMENTTHE VERIFIER GOES OVER THE COMPLETE ORDER, BY SUMMARIZING THE EXACT ORDER PLACED, SUCH AS PRODUCT, QUANTITY, UNIT PRICE, EXTENDED PRICETHEY ALSO ARE MADE AWARE THAT SHIPPING AND HANDLING WOULD BE ADDED TO THE INVOICEFURTHERMORE BUYER IS ASKED TO REITERATE THE SHIP TO ADDRESS; AND THE BUYER ILIKEWISE ASKED IF A PURCHASE ORDER IS NESSESARY TO BE PAID OR IF MARKING THE INVOICE VERBAL TO THE BUYERS ATTENTION THE ORDER WOULD BE ACCEPTED AND PAID FOR IN THAT MANNER THE BUYER MUST AGREE TO ALL STATED TERMS AND DISPENSE THE PERTINENT INFORMATION REQUESTED OR THE ORDER IS NOT PROCESSEDI FROM TlME-TO-TIME WE DO HAVE A BUYER THAT EITHER DENIES PLACING AN ORDER AND/CIR MAKES A STATEMENTTO THE Revdex.comWHEN THIS IS DONE, WE WELCOME THE COMPLAINANT TO CONTACT US FOR CLARIFICATION AND ALSO ARE MORE THEN WELCOME TO LISTEN TO THE AUDIO TRANSCRIPT ITEMS MAY BE RETURNED WITHIN DAYS OF INVOICE DATEHOWEVER A RA# MUST BE ASSIGNED TO THE SAID ORDER A 25% RESTOCK FEE +THE SHIPPING/HANDLING FEE MUST FIRST BE PAID COMPANY NAME~ Blue MArlin Fish House INV # ~ [redacted] BUYER~ [redacted] VERIFICATION DATE/EXTENSTION/TIME~ 3/21/14/360/10: THIS INVIS ~ open

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. StarWest, Please place our business on the do not sell list ***

It is very unfortunate that oppose to contacting the Star West Ms*** sends a complaint that is informationStar West has had a long history of doing business with MarriottEach order was confirmed and paid for by a Marriott corporate cardAlso each transaction of the
payment was recorded as wellStar West has nine orders shipped and paid for so I am very confused to this complaintIf Ms*** will like to stop doing business I will be more than happy to put her location on a Do Not Sell ListI believe it's highly unfair to use the Revdex.com as a way to reach out to my company oppose to calling speaking with a managerStar West follows strict guidelines and I will be more than happy to play each recording. This account is currently paid and has a zero balanceAny further issues please contact me directly ###-###-####

I apologize for the delayed response but due to management changing I just received the complaint. In good faith I would like the customer to keep the product at no charge. I will credit the invoice and the customer will have a zero balance. If by any chance the customer has further issues with my company please have them call me directly at [redacted] or email at [redacted]

You can contact me to obtain the return auth.[redacted] ###-###-####

STAR WEST LABS DOES NOT PROCESS AN ORDER UNLESS IT GOES THROUGH OUR VERIFICATION
DEPARTMENT. FIRSTLY, A BUYER SPEAKS TO THE SALES REPRESENTATIVE AND IF AN ORDER [5 AGREED
UPON, THE BUYER IS THEN SECONDLY TRANSERRED TO A VERIFIER WITHIN THE VERIFICATION DEPARTMENT. THE VERIFIER GOES OVER THE...

COMPLETE ORDER, BY SUMMARIZING THE EXACT ORDER PLACED, SUCH AS PRODUCT, QUANTITY, UNIT PRICE, EXTENDED PRICE. THEY ALSO ARE MADE AWARE THAT SHIPPING AND HANDLING WOULD BE ADDED TO THE INVOICE. FURTHERMORE BUYER IS ASKED TO
REITERATE THE SHIP TO ADDRESS; AND THE BUYER I5 LIKEWISE ASKED IF A PURCHASE ORDER IS
NESSESARY TO BE PAID OR IF MARKING THE INVOICE VERBAL TO THE BUYERS ATTENTION THE ORDER
WOULD BE ACCEPTED AND PAID FOR IN THAT MANNER.
THE BUYER MUST AGREE TO ALL STATED TERMS AND DISPENSE THE PERTINENT INFORMATION
REQUESTED OR THE ORDER IS NOT PROCESSEDI
FROM TlME-TO-TIME WE DO HAVE A BUYER THAT EITHER DENIES PLACING AN ORDER AND/CIR MAKES A FALSE STATEMENTTO THE Revdex.com. WHEN THIS IS DONE, WE WELCOME THE COMPLAINANT TO CONTACT US FOR CLARIFICATION AND ALSO ARE MORE THEN WELCOME TO LISTEN TO THE AUDIO TRANSCRIPT.
ITEMS MAY BE RETURNED WITHIN 30 DAYS OF INVOICE DATE. HOWEVER A RA# MUST BE ASSIGNED TO THE SAID ORDER A 25% RESTOCK FEE +THE SHIPPING/HANDLING FEE MUST FIRST BE PAID.
 
COMPANY NAME~ Blue MArlin Fish House
 
INV # ~ [redacted]
 
BUYER~ [redacted]
 
VERIFICATION DATE/EXTENSTION/TIME~ 3/21/14/360/10:27
 
THIS INV. IS ~ open

Complaint: [redacted]
I am rejecting this response because:We have contacted your company and listen to the audio and clearly we did NOT order the product. Our employee repeatedly told you that he is not authorized to buy any product over the phone and he was busy. However you shipped the product anyway.We have asked the company to provide an RA# so we may return the merchandise. This is the only resolution that we are looking for.
Regards,
[redacted]