Star protection agency failed to do their job and follow their own protocols when my phone was turned in by good people after I dropped it at kahala mall. Someone went to claim my phone, whom I did not know nor give permission to take my phone, star protection agency was supposed to ask for the claimant to unlock the phone and provide ID. The person did neither yet the security agency released my phone to that thief anyway! So the protection agency let my stuff get stolen right under their nose! And now is lying about facts to cover their failure! On top of that, following the security managers directions to buy a new phone and that I would be reimbursed, they are no longer honoring that! To add insult to injury, their director of security talks down and talks over me, even when I continue to talk above him. Very poor control, very poor training, very poor "protection!"
Star protection agency failed to do their job and follow their own protocols when my phone was turned in by good people after I dropped it at kahala mall. Someone went to claim my phone, whom I did not know nor give permission to take my phone, star protection agency was supposed to ask for the claimant to unlock the phone and provide ID. The person did neither yet the security agency released my phone to that thief anyway! So the protection agency let my stuff get stolen right under their nose! And now is lying about facts to cover their failure! On top of that, following the security managers directions to buy a new phone and that I would be reimbursed, they are no longer honoring that! To add insult to injury, their director of security talks down and talks over me, even when I continue to talk above him. Very poor control, very poor training, very poor "protection!"