Star of Honolulu

We're apologize for any confusion; however, this product has always been all you can eat crab dinner We have not had complaints about this;however, we will be addressing clarification for the future

Complaint: [redacted] I am rejecting this response because:It's apparent SoH will not accept responsibility for their own sales flyer which misleads the consumer into thinking they are paying for both "all you can eat" crab and steak See attached pictures Not sure why you're not getting this? It's your sales flyer Yet you blame others for how it's interpreted Odd [redacted]

I sent two photos of advertisement in previous correspondence I attached another to this message Their advertisement flyers can be found everywhere I received mine on [redacted] Travel office Let me know if I can be of further assistance

We're apologize for any confusion; however, this product has always been all you can eat crab dinner We provide all of our agents, including ***, with all of our fact sheets on all of our product offerings, familiarization tours on the products to educate them based on actual experience on the products It's unfortunate this person gave you the wrong impression and our sales team will follwith [redacted] personnel to make sure all of their agents have been provided with our product fact sheets and are knowledgeable about our products

Complaint: ***
I am rejecting this response because SoH did not address the
issue I originally described Your sales flyer is misleading You claim customers get BOTH crab AND steak "all you can eat." Star option This is and misleading You only provide "all you can eat" crab and only one steak (each) Value of meal greatly diminished with SoH not honoring what they advertise
Sincerely,
*** ***

We're apologize for any confusion; however, this product has always been all you can eat crab dinner.  We have not had complaints about this;however, we will be addressing clarification for the future.

Complaint: [redacted]
I am rejecting this response because:It's apparent SoH will not accept responsibility for their own sales flyer which misleads the consumer into thinking they are paying for both "all you can eat" crab and steak.  See attached pictures.  Not sure why you're not getting this?  It's your sales flyer.  Yet you blame others for how it's interpreted.  Odd.  
[redacted]

We're apologize for any confusion; however, this product has always been all you can eat crab dinner.  We provide all of our agents, including [redacted], with all of our fact sheets on all of our product offerings, familiarization tours on the products to educate them based on actual experience on the products.  It's unfortunate this person gave you the wrong impression and our sales team will follow-up with [redacted] personnel to make sure all of their agents have been provided with our product fact sheets and are knowledgeable about our products.

I sent two photos of advertisement in previous correspondence.  I attached another to this message.  Their advertisement flyers can be found everywhere.  I received mine on [redacted] Travel office.  Let me know if I can be of further assistance.