Star Furniture

Overcharged for furniture purchase, in the approximate amount of $1400.00. I have been working to resolve this with the store and their accounting department to no avail. The store has credited the account in this approximate amount but the accounting department has not fully processed the credit.

I have requested an audit of the bill of sale and a revised and correct sales contract. I purchased 13 items totaling approximately $9500.00 + sales tax. I have been bounced around between the store staff and the accounting department staff for 3 months. Additionally, during the sales process my contracts have been lost. I’ve been asked to sign new contracts and these new contracts reflected higher prices than they should have. Most recently, I was asked to sign a new contract in order for the furniture to be delivered. The entire process has been shady. When I ask for assistance, no one is ever available or capable of resolving the matter. I have letters from the store manager that reflect attempts to resolve the matter and state the corrections to be made, yet the accounting department states they are not and refers me back to the store.

I financed furniture on 11/21/17 for Thanksgiving with the conditions that I would pick the furniture up on 11/22/17 because I needed the furniture ASAP because I had family coming in town so I was told I could do that. I rented a *** ($100) and drove about 20 + miles to pick up the furniture (which I had called before picking the *** to make sure I could pick up the furniture on 11/22/27); I arrived at the warehouse and was instructed to sign in and show my driver's license so the warehouse staff could load the furniture on the truck. I did all that and waited about 1.5 hrs and was instructed to back the *** truck up to the loading dock / I did that and waited another 30 min to be finally told that some of the pieces of the living room set was damaged and I could only pick up part of the set and the other pieces would be delivered in a few weeks. I declined and ask to speak to a manager but was told I would have to wait until Friday 11/24/17. I called the manager on 11/24/17 and explained what happened and requested for the transaction to be cancelled because I was very disappointed and dissatisfied with the matter. The manager somewhat apologized and asked me to come in and re-select some new furniture but I declined again. So the manager *** assured me that everything would be cancelled. A few weeks later I get an email billing statement from Star furniture stating I had a payment due (mind you, I never pick up any furniture) and I get a notification from *** that I have a new account on my credit report, so I called Star furniture on 12/15/17 to rectify the situation and complain about it being on my credit report; I was told that the account balance would be cleared but I would have to speak to someone in the credit department to closed the account on my credit report. Opening and closing an account would lower my credit score. So I am being force to have an open account with star furniture or close and take a hit to my credit which decreases my chances of financing with another furniture company. I feel as though I have, been taking advantage of as a consumer.

During a labor day sale on 7 Sep 17, I purchased a bookshelf on sale for $449.00. The bookshelf (order #6844) was finally delivered on 27 Oct 17. I was not able to be on time for the delivery but my son was home & accepted delivery. Once I got home, I took one look and saw that the left side of the shelf was damaged. I contacted the store initially on 27 Oct 17 via their online satisfaction survey. I received a message back on 30 Oct 17 stating that there were 2 more shelves in stock and they could replace it. I’ve contacted the same customer care office now 3 more times and have gotten no reply since 9 Nov 17 when I asked for a replacement OR refund. At this point, I will NEVER shop with this company again if this is how they treat customers! Absolutely horrible! I will do my part to ensure other service members are aware that this store is NOT worth their time or hard earned money!

Parts of a two piece ivory leather sectional are turning yellow. The sofa was delivered mid January 2017. The room is a south facing room with no east or west windows so no direct sunlight comes in the room and the room remains dark throughout the day. Only some parts of one of the two pieces is gradually turning more and more yellow everyday. I have dealt with Star Furniture customer service since August to assume responsibility that there are defective hides that are making up part of one sectional piece. They refuse to accept responsibility and claim I must have done something to it in my home. I have no pets. I have no children. There is one adult in the home. There is no smoking happening in the home and no fireplace. The sofa has been use less than 20 times since ownership if that. Nothing has been applied to the sofa in my home. There has been no cause to clean or condition the brand new sofa and as soon as I noticed the discoloration Star Furniture was notified at the store where I brought them photos of the situation to review. The discoloration is extremely uniform on the effected pieces - not splotchy or uneven as if something was applied by hand. I myself an a furniture and textile expert and a licensed interior designer and I am qualified to know that this is a problem with the dying process and dye fixative at the production level of the hides. As a textile expert I am certain this is not an after market issue. It is common that white leather can turn yellow over time as it oxidizes, but this will be after 10 years or so, not in a few months. Some of the hides used to make the sofa are rapidly oxidizing which indicates that there is a problem at the production level of the hides with the color stabilizer.

My wife and I purchased a custom sectional from Star Furniture. Within 6 months the fabric starting coming apart; lots of threads falling out of the cushions and frame upholstery, etc. We had someone out to inspect the couch and he marked it as defective; however, the company rejected the claim and refused to repair it. This is after I paid extra for the 5 year protection plan. Now after just 1.5 years of use the sectional is an eyesore; it looks like it's 20 years old. I will either have to have it reupholstered on my own dime, or try to sell it (cheap) to recover some of my losses. Star Furniture does NOT stand behind their products. I will never do business with them again.