Star Career Academy

April 11, 2016Dear [redacted] ***,This letter is in response to the Revdex.com complaint submitted by [redacted] on March 18, [redacted] 's daughter was an active student at the Star Career Academy, Audubon campusOn March 15, 2016, students were informed that the Audubon Campus was consolidating with the Star Career Academy campus located in PhiladelphiaStudents who elected to continue their education with Star Career Academy at the NE Philadelphia campus would have no change in the length of their program of study and would incur no additional charges[redacted] 's daughter elected to not transfer to the Philadelphia campus to complete her education and was subsequently withdrawn from the schoolHer tuition liability for the courses she completed was determined in accordance with Pennsylvania Refund Policy and Title IV Federal Funds will be returned based on Return of Title IV Financial Aid requirementsAs per policy, the student did not incur charges after her last date of attendance and will only be charged for her time enrolled in the programThe student's second disbursement of Title IV loans will be refunded to the government no later than 4/15/The school spoke with [redacted] on April 8, to explain his daughter's tuition liability and the amount that would be refundedIf [redacted] has any additional questions he is urged to contact me directly at the number below.Respectfully,Dana MCorporate Director of Compliance

To Whom It May Concern,This letter is in response to the Revdex.com complaint submitted by former student, [redacted] , on June 2, 2015.After review of the complaint, we believe that Star Career Academy sufficiently disclosed to [redacted] the requirements of the Cosmetology program prior to her starting classDuring her enrollment process [redacted] received a school catalog which shows the Cosmetology curriculum broken down by each required course within the programAttached is her signature stating that she did receive the catalog prior to her starting classes along with a copy of the Cosmetology program page taken from the catalog.In addition, upon [redacted] 's decision to withdraw from the Cosmetology program, her tuition liability was determined in accordance with Pennsylvania Refund Policy and Title IV Federal Funds were returned based on Return of Title IV Financial Aid requirements (as spelled out on the Enrollment Agreement signed and received by the student)Prior to withdrawal, between 9/18/14-12/11/14, [redacted] completed the Introduction to Cosmetology course as well as the Hair Removal, Make-up, and Human Anatomy courseAs per policy, [redacted] did not incur charges after her last date of attendance and owed $7,for her time enrolled in the programIn accordance with federal regulations, a Return to Title IV calculation was performed (***), which indicated that Star Career Academy was entitled to retain $4,of the federal loans received to be applied towards the balance due to the school which left a balance due from the student of $3,The student made a payment to the school in the amount of $2,at which time the school considered the balance owed by the student to be satisfactorily settledThe student and parent are still responsible for repayment of the subsidized, unsubsidized, and Plus Loans totally $4,to the government.Sincerely,Eric HCampus President

April 11, 2016Dear [redacted],This letter is in response to the Revdex.com complaint submitted by [redacted] on March 18, 2016. [redacted]'s daughter was an active student at the Star Career Academy, Audubon campus. On March 15, 2016, students were informed that the Audubon Campus...

was consolidating with the Star Career Academy campus located in Philadelphia. Students who elected to continue their education with Star Career Academy at the NE Philadelphia campus would have no change in the length of their program of study and would incur no additional charges.[redacted]'s daughter elected to not transfer to the Philadelphia campus to complete her education and was subsequently withdrawn from the school. Her tuition liability for the courses she completed was determined in accordance with Pennsylvania Refund Policy and Title IV Federal Funds will be returned based on Return of Title IV Financial Aid requirements. As per policy, the student did not incur charges after her last date of attendance and will only be charged for her time enrolled in the program. The student's second disbursement of Title IV loans will be refunded to the government no later than 4/15/16. The school spoke with [redacted] on April 8, 2016 to explain his daughter's tuition liability and the amount that would be refunded. If [redacted] has any additional questions he is urged to contact me directly at the number below.Respectfully,Dana M. Corporate Director of Compliance

To Whom It May Concern,This letter is in response to the Revdex.com complaint submitted by former student, [redacted], on June 2, 2015.After review of the complaint, we believe that Star Career Academy sufficiently disclosed to [redacted] the requirements of the Cosmetology program...

prior to her starting class. During her enrollment process [redacted] received a school catalog which shows the Cosmetology curriculum broken down by each required course within the program. Attached is her signature stating that she did receive the catalog prior to her starting classes along with a copy of the Cosmetology program page taken from the catalog.In addition, upon [redacted]'s decision to withdraw from the Cosmetology program, her tuition liability was determined in accordance with Pennsylvania Refund Policy and Title IV Federal Funds were returned based on Return of Title IV Financial Aid requirements (as spelled out on the Enrollment Agreement signed and received by the student). Prior to withdrawal, between 9/18/14-12/11/14, [redacted] completed the Introduction to Cosmetology course as well as the Hair Removal, Make-up, and Human Anatomy course. As per policy, [redacted] did not incur charges after her last date of attendance and owed $7,768.56 for her time enrolled in the program. In accordance with federal regulations, a Return to Title IV calculation was performed ([redacted]), which indicated that Star Career Academy was entitled to retain $4,767 of the federal loans received to be applied towards the balance due to the school which left a balance due from the student of $3,001.56. The student made a payment to the school in the amount of $2,401 at which time the school considered the balance owed by the student to be satisfactorily settled. The student and parent are still responsible for repayment of the subsidized, unsubsidized, and Plus Loans totally $4,767 to the government.Sincerely,Eric HCampus President

To Whom It May Concern,
Star Career Academy received a complaint on...

7/22/2015 from [redacted] .  In her letter to the Revdex.com [redacted] stated that she was unable to retrieve her transcript from the time that she attended Star Technical Institute. Upon receiving the notification, we contacted [redacted] via telephone
and we were able to determine that she was enrolled at Star Technical Institute
under her maiden name.  With this information we were able to locate her transcript.  A voicemail was left with [redacted] requesting a confirmation of where she would like the transcript to be sent.   After confirming the mailing
address and email address via telephone call, the transcript was emailed and
mailed on July 31, 2015.  We sincerely apologize for any inconvenience that [redacted] might have experienced in her attempt to retrieve her transcript
and encourage her to contact our office at ###-###-#### if she needs additional
assistance.
Sincerely,
Dana M[redacted]@starcareer.edu
Star Career Academy
###-###-####

Review: The school make all tyes of promises on elping you get training and do everything do make sure that they receive their money their money and not assist you in completing your education. They say if you need part time emplyment they will assist they do not do that. they offer sub par tuitoring and the teaching staff are so out of touch with what is going on in the work place that the information being giving is not used anymore. The School needs to be closed and restaffed in order for it to be successful.Desired Settlement: Money return for a terrible education program.

Business

Response:

September 24, 2014This letter is in response to the complaint filed by [redacted]. The intention of this response is to address the item of concern mentioned in the complaint.The school states that they will assist you in completing your education.School response:[redacted] completed all of her core classes for the Medical Assistant program, and started her externship on August 9, 2014, she completed 92.30 hours of the required 180 externship course hours, [redacted] only had 87.7 hours left to complete her externship course. On September 3, 2014 [redacted] informed Star staff that she was unable to continue to attend her externship class due to transportation issues. [redacted] made the decision to withdraw from classes at that time. She expressed that she needs to get a job and apologized that she could not continue her education.[redacted] is eligible to return to school to complete her education when she has feels her transportation issues are resolved. This process was explained to her at the time she made the decision to withdraw from school. The decision to leave school was solely [redacted]', Star had provided her with all required skills and an externship site to complete her education.As a matter of standard procedure, all students are informed during enrollment into our School, that the student must attend at least 15 but not more than 40 hours per week to satisfy the requirements of the externship course. It is the students' responsibility to arrange travel to their externship assignments. The school staff makes every effort to provide an externship site within a reasonable distance from the school or the student's home; however the student must agree to travel up to 60 miles during the externship.Please see the attached Rules and Regulation, signed by [redacted] on November 8, 2013 where she was informed of and agreed to all of these requirements.The school stated that they will assist with Part-Time employment.School response:April 12, 2014 [redacted] was hired for the Federal Work Study program in the Financial Aid Department, [redacted] was informed on June 18, 2014 by The Director of Financial Aid, she was no longer needed due to work performance in the Federal Work Study program. [redacted] was very discouraged after her dismissal from her part-time work study position but expressed that she would continue her education. [redacted] took the dismissal very personal and started making written complaints to several agencies, [redacted] made the decision to withdraw from the Medical Assisting program due to personal reasons. However she continues to evaluate her education to the dismissal of her work-study position. September 20, 2014 when she received her termination letter she proceeded to leave several voicemails with the Campus President, with false information and accusations stating that the Campus President orchestrated to terminate her from the program, This behavior displays that she continues to tie her personal issues to her dismissal of employment and not the education she in fact received.Star Career Academy will continue to offer [redacted] re-entry into the program and allow her to finish her education.If any other information is needed please feel free to contact me (à ###-###-####.Sincerely,Deanna GCampus President