Star Automotive

I'm disabled and was at the Lynerd/Skynerd concert on April 17,2016. The show started at 6pm and was there at 5pm to find a single seat in the "Handicapped Section". The "bouncer" stated "I couldn't get a seat because I didn't have a wristband" , Which were supposedly given at 4pm. I check the Busch Gardens website often and found NOTHING about getting a wristband for disabled seating. I've been going to Busch Gardens since 1959 and am 67 years old now. My disablitly doesn't allow me stand so I was VERY uncomfortable. attempting to walk around looking for a seat. This policy really SUCKS! I'm thinking of not purchasing future passes and passing along this experience to others. Busch. get your act together!!

This morning I opened an e-mail (In a message dated 12/7/2016 12:35:39 A.M. Eastern Standard Time) from Busch Gardens which stated:

We're so excited for your visit to Christmas Town™ "...(Our Family Name)..." Family!
Your arrival date () is right around the corner. Now that you have booked your Busch Gardens® getaway, we'd like to provide you a few helpful tips before your visit:
• Remember to bring printouts of your order, ticket vouchers and hotel confirmation.
• To redeem your park tickets, have your confirmation number: (15191221) available when you arrive at the parks' self-service kiosks (Zone B).
If you do not have your confirmation, a team member will be happy to assist you at the cashier windows (Zone A).
• Download our mobile app to start planning your Busch Gardens visit.
• If someone in your party has a food allergy, take a moment to view our park's allergen information.
• Quick Pay Cashless Wristbands and PhotoKey™ can help your family make the most of your time at the park.

Needless to say, I was appalled, as we had made no such reservations and I was worried our grandchildren might have also received this message. An e-mail was subsequently sent at to me 12/7/2016 4:00:06 A.M. Eastern Standard Time indicating the message was in error.
I can't believe this happened. They need to ensure their errors won't upset anyone - especially children.

Review: I took my car to Star Automotive for what was supposed to be a minor car repair. Star Automotive was supposed to replace the rack and pinion on my car. The car was repaired. A few weeks after the repair, I started having the same issues with my car that I had before the repair.I took my car back to Star Automotive. I was told that the parts were probably defective and that they would replace them since they were under warranty. I was also told that my car also needed a new power steering pump. I authorized and the repairs and paid for the power steering pump and labor.I went to pick up my car again and noticed a very loud noise when I started to drive off. The owner told me it was just the engine and it would idle up after a while and the noise would disappear. I drove my car for one day and had to take it back because the loud noise did not go away. I took my car back again I was told that the repairman had placed a motor mount incorrectly on my car and they would replace it and no charge. The motor mount was replaced. I picked up my car again and still noticed a noise. I took my car back again and was told it was another motor mount and I would have to pay for that one since they had not touched it.I took my car to another mechanic and was told that a bolt was missing on my motor mount and thats why my car was making noise. I was also told that the power steering reservoir was leaking. I was told that whoever repaired the rack and pinion must have damaged the power steering reservoir. I was also told that my power steering lines were leaking.I took my car to Star Automotive over 5 times. Star Automotive kept my car one time for over a week. I had to rent a car to get back and forth to work. A minor car problem became and major one that has costs me a lot of money.Desired Settlement: Replacement of ALL costs paid to Star Automotive.

Business

Response:

Star

Automotive LLC

August 1, 2014

2005 Toyota Camary*LE

Vin[redacted]

Lic[redacted] Engine*2.4

Odometer*126,844

Dear

Ms. [redacted],

I

apologize. We want each person we do business with to walk away feeling

satisfied, and that apparently didn’t happen in your case. Please give us

another chance; we want to make things right.

Although

we try to cover all the bases, we aren’t perfect. We depend on customer

feedback to let us know where we can improve. Please contact me at your

convenience so we can discuss this further. I do hope you accept our apology

and see fit to do business with us again.

Revdex.com

However,

Ms. [redacted] brought her vehicle to us on 3/25/2014 for a free diagnosis, the

diagnostic was the rack n pinion, the rack n pinion was steering hard one-way

and easy another way. We presented to

her an estimate and she was satisfied with it. We completed the rack in pinion

job on 3/26/2014. Therefore, she drove

her vehicle for at least two months. She

calls in with a complaint, probably a couple of days before saying the same

thing was happening again that was happening before. She said the Wheel did not feel normal it was

tight hard, we ask her to bring the vehicle in so we can diagnosis the vehicle

again. We diagnosis the vehicle, her

power steering pump was leaking. “You do not have to remove the power steering reservoir

nor power steering pump to replace the rack n pinion.” I called Ms. [redacted] with the estimate for

a power steering pump and explain the diagnosis to her. I explain to her that the power steering pump

had metal in it, the metal from the power steering pump was going into the rack

n pinion and I explain to her the rack n pinion was not defective at all but we

are going to warranty the rack n pinion and she had to replace the power

steering pump and be responsible for the part and labor. The mechanic did not want to take any chances

of the rack n pinion of becoming defective in the future. Because of the Metal from the power steering,

pump going into the rack n pinion. Ms.

[redacted] agreed. Before that, I

informed Ms. [redacted], her vehicle will be kept for an entire week, and she

would drop the vehicle off on Monday and pick it up that Friday. We were short of staff and we were behind in

repairing vehicles. She and I agreed on

a specific date to bring the vehicle in and pick the vehicle up.

The

problem started when Ms, [redacted] came in and pick up the vehicle on that

Friday. Ms. [redacted] did drive off

with the vehicle, brought it back, and said none of the controls was working on

the Steering Wheel. The Technician

failed to explain to us that the Clock Spring on the Steering Wheel was not

working. While replacing the rack n

pinion: He allowed the wheel to spin around while the

shaft was disconnected and that caused the Clock Spring to become damaged. We replaced Ms. [redacted] clock spring from

Bon Brothers Toyota, Part# 84306-06030,

Invoice# Bon Brothers Toyota#477865 Date 06*24*14. A couple of days after I telephone Ms.

[redacted] to find out how the vehicle was doing, she said it was making noise

and had a vibration, I told her to bring it back. We Diagnosis the vehicle it was an engine

mount, we had to remove and replace the engine mount on passenger side to

replace the rack n pinion. Note: The Engine Mount at 127,000 miles has normal

wear and tear, after moving the engine mount it just aggravated the crakes that

was already in the mount, by removing an already wormed, cracked engine mount

it stretched the rubber more in it. However,

Star Automotive Took Full Responsibility for parts and labor of her normal wear

and tear of the engine mount.

Engine

Mount: Invoice# [redacted]0**AutoZone**Date**07*0714**Amount[redacted]73.91

I

really hope Ms. [redacted] and I can resolve our issues and we keep her as a

customer here at Star Automotive.

Sincerely

Human Resource Deparmtment

Star Automotive LLC