Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to offer the customer the sale price of the computer due to it being while supplies last
Staples apologizes for the inconvenience of this situationEach shipment of the customer’s order shows that it the items were delivered properly and were the expected weightStaples would be unable to refund his order based on this informationThe customer will need to dispute the charges with their credit card company
As previously stated, this order was cancelled due to unavailability of the itemThe price match the customer requested cannot be granted because this item does not qualify for the reasons explained
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I still have not had a response from StaplesI have caller ID which I pay a month forIf you look at my original complaint, staples has made up fictitious accounts since it claims no arrangements were made with [redacted] to honor the coupon for the [redacted] ***, arrange for the pick up of the wrong printer, and issue a credit for the wrong printer and cartridgesStaples also told me on January 22, I had ordered checks, which was not the truthWho were the checks mailed to ? Who paid for them?
Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted] A [redacted] representative has been in contact with the customer and the check is being reissuedThe customer has been provided with the [redacted] representative's contact information should he not receive the checkAgain, Staples apologizes for the inconvenience and frustration the customer experienced with this matter
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for your assistance in this matter Regards, [redacted] ***
Due to the inconvenience the customer experienced and for a goodwill gesture, Staples is sending the customer a check for $They will receive it within 7-business days
Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to ship the ink to the customer at no chargeThe local store has agreed to return the ink and refund the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Is it possible that Staples could ever read customer's message? I don't think it's ***'s problem eitherThe weight of the package is lbs, which is computers' weightAnd the weight is from the beginning of the shipment, which indicates that Staples never ship out the other two computersSure, [redacted] did deliver the full packageThe fault is that Staples have never shipped out the packageI wonder why Staples keeps trying to put their responsibility to othersIt has been some time, and Staples never wants to check with their packing departmentWhat's the deal with this company? ] Regards, [redacted] ***
Staples apologizes for the inconvenience experienced when requesting to utilize our price match guaranteeUpon further review of the requested price match, it was determined the item requested was not the same as the item we had available as the model numbers did not matchPer our price match policy, the items must be exactly the same, including but not limited to the model numberBased on this information, we are not able to process a price match adjustment to the requested price
Staples apologizes for the issues we may have causedWe have issued the customer a credit for their order in the amount of $We left the customer advising them of this and the time frame to allow to receive the credit
I received the response from my complaint about Staples [redacted] in [redacted] *** While I appreciate the token payment of $25, it hardly recognizes the difficulties I had with at least four employees of that store.They did not provide adequate customer service There are training issues that needed to be addressed.Rudeness, impertinence, incompetence, defensiveness, anger and refusal to wait on me do not constitute good customer service.Again, I would not recommend that store to anyone
Staples apologizes for the issues the customer has experienced with this screen replacement serviceThe store is refunding the customer for the serviceAlso, the store has worked with the customer and a check is being issued from the vendor for the damaged ***Arrangements are being made to have the [redacted] sent to the store and with the customer present will do a backup of the data and wipe the tablet cleanAgain, Staples apologizes for this customer experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I did not receive an email, and went out of my way to pick my order up at the store (which had been cancelled) If you have something on your website, you should honor it Very poor business practice.] Regards, [redacted] ***
Staples apologized to the customer for the inconvenience they experienced in their local storeWe have also issued the customer a $check that they should receive within 7-business daysAlso, we have addressed the issue with the store to make sure this does not happen again
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] %
Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to offer the customer the sale price of the computer due to it being while supplies last
Staples apologizes for the inconvenience of this situationEach shipment of the customer’s order shows that it the items were delivered properly and were the expected weightStaples would be unable to refund his order based on this informationThe customer will need to dispute the charges with their credit card company
As previously stated, this order was cancelled due to unavailability of the itemThe price match the customer requested cannot be granted because this item does not qualify for the reasons explained
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I still have not had a response from StaplesI have caller ID which I pay a month forIf you look at my original complaint, staples has made up fictitious accounts since it claims no arrangements were made with [redacted] to honor the coupon for the [redacted] ***, arrange for the pick up of the wrong printer, and issue a credit for the wrong printer and cartridgesStaples also told me on January 22, I had ordered checks, which was not the truthWho were the checks mailed to ? Who paid for them?
Staples position on this matter remains the sameWe would not be able to apply this offer to a substitute item
Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted] A [redacted] representative has been in contact with the customer and the check is being reissuedThe customer has been provided with the [redacted] representative's contact information should he not receive the checkAgain, Staples apologizes for the inconvenience and frustration the customer experienced with this matter
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for your assistance in this matter Regards, [redacted] ***
Due to the inconvenience the customer experienced and for a goodwill gesture, Staples is sending the customer a check for $They will receive it within 7-business days
Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to ship the ink to the customer at no chargeThe local store has agreed to return the ink and refund the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Is it possible that Staples could ever read customer's message? I don't think it's ***'s problem eitherThe weight of the package is lbs, which is computers' weightAnd the weight is from the beginning of the shipment, which indicates that Staples never ship out the other two computersSure, [redacted] did deliver the full packageThe fault is that Staples have never shipped out the packageI wonder why Staples keeps trying to put their responsibility to othersIt has been some time, and Staples never wants to check with their packing departmentWhat's the deal with this company? ] Regards, [redacted] ***
We have looked into the issue and apologize for any inconvenienceWe have sent the customer an $Staples Coupon for use on a future purchase with us
Staples apologizes for the inconvenience experienced when requesting to utilize our price match guaranteeUpon further review of the requested price match, it was determined the item requested was not the same as the item we had available as the model numbers did not matchPer our price match policy, the items must be exactly the same, including but not limited to the model numberBased on this information, we are not able to process a price match adjustment to the requested price
Staples apologizes for the issues we may have causedWe have issued the customer a credit for their order in the amount of $We left the customer advising them of this and the time frame to allow to receive the credit
I received the response from my complaint about Staples [redacted] in [redacted] *** While I appreciate the token payment of $25, it hardly recognizes the difficulties I had with at least four employees of that store.They did not provide adequate customer service There are training issues that needed to be addressed.Rudeness, impertinence, incompetence, defensiveness, anger and refusal to wait on me do not constitute good customer service.Again, I would not recommend that store to anyone
We have reached out to the customer and advised them that we have refunded the orderWe apologize for the inconvenience caused
Staples apologizes for the issues the customer has experienced with this screen replacement serviceThe store is refunding the customer for the serviceAlso, the store has worked with the customer and a check is being issued from the vendor for the damaged ***Arrangements are being made to have the [redacted] sent to the store and with the customer present will do a backup of the data and wipe the tablet cleanAgain, Staples apologizes for this customer experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I did not receive an email, and went out of my way to pick my order up at the store (which had been cancelled) If you have something on your website, you should honor it Very poor business practice.] Regards, [redacted] ***
Staples apologized to the customer for the inconvenience they experienced in their local storeWe have also issued the customer a $check that they should receive within 7-business daysAlso, we have addressed the issue with the store to make sure this does not happen again
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] %